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Discussion Starter · #1 · (Edited)
My XC60 - Volvo buyback

Volvo buyback timeline:
1. 09-Oct-2019: Contacted the lawyer
2. 10-Oct-2019: Volvo agrees to buyback
3. 11-Oct-2019: Volvo hands off the process to Stericycle
4. 14-Oct-2019: Stericycle sends buyback offer
5. 22-Oct-2019: Stericycle sends amended/final offer. I accept the same day & they request checks from VCNA.
6. 08-Nov-2019: Stericycle receives the VCNA checks and overnight the surrender documents to their vehicle return agent
7. 11-Nov-2019: Vehicle return agent contacted me
8. 15-Nov-2019: Vehicle surrendered
9. 15-Nov-2019: Leased a new Volvo XC60
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So, just wanted to share a little.
Had an issue with the car vibrating at high speeds for about two months now.
Eliminated it coming from the wheels (swapped wheels from another car to test).
Dealer has replaced the final drive (driveshaft).
Vibration is still there.
They're replacing motor mounts next Wednesday (doubt it'll fix it).
Car vibrates at 71-78 and the vibration is always different (more/less, etc).
Also, when idle, and the RPMs get revved up to about 1900-2300 there's a noticeable vibration in the seat (that goes away abouve 2400).

Dealer is refusing to look at other parts that could be the culprit.

Tried calling other dealers - they are refusing to look at it because I'm already working with my current dealer.

Fingers crossed that I end posting a solution at some point. 20 months left on the lease...
 

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It happens also at neutral so it is unlikely from suspension or wheel/tires. Engine mount is a good try. Another easy try is to replace 4 spark plugs, and next step is to clean fuel injectors.
Maybe there is some vibration in engine that changes on subtle timing. Is it same if you drive in dynamic/power mode? Do you have Polestar tune?

Lucky you are on a lease. So it is relatively short term pain.
 

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Discussion Starter · #3 · (Edited)
It happens also at neutral so it is unlikely from suspension or wheel/tires. Engine mount is a good try. Another easy try is to replace 4 spark plugs, and next step is to clean fuel injectors.
Maybe there is some vibration in engine that changes on subtle timing. Is it same if you drive in dynamic/power mode? Do you have Polestar tune?

Lucky you are on a lease. So it is relatively short term pain.
Happens in "N" too. No P*. Happens in Dynamic too.

I'm just concerned that the car is safe to drive.

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Discussion Starter · #4 ·
To add one more thing. After they replaced the final drive, the car was making a popping sound when accelerating.
They fixed it by adjusting the heatshield (they said). Now the car is making the popping sound again when accelerating and turning. Hopefully it's not something else.
In any case, all of this is disappointing, as this is the first of our Volvos with issues.
 

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I'd open a lemon law inquiry.

Volvo USA can do their own investigator or you can formally go through the appropriate steps with the BBB. There is a lot of paperwork involved so gather all your receipts and records in one place.
 

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Discussion Starter · #6 ·
I'd open a lemon law inquiry.

Volvo USA can do their own investigator or you can formally go through the appropriate steps with the BBB. There is a lot of paperwork involved so gather all your receipts and records in one place.
Thought about it, but with 20 months left I just want the car back. Only 10.4K miles on it. Would love to be able to put 25K more on it over the next 20 months.

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I was in a similar situation with my last vehicle.

One reason that it might be worth considering is that you may be able to work out some kind of consideration from Volvo.

I'm sorry this has happened, btw. A new car can be a lot of fun and it's a bummer when your enthusiasm gets blunted like this by problems.
 

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Discussion Starter · #8 ·
I was in a similar situation with my last vehicle.

One reason that it might be worth considering is that you may be able to work out some kind of consideration from Volvo.

I'm sorry this has happened, btw. A new car can be a lot of fun and it's a bummer when your enthusiasm gets blunted like this by problems.
Thanks.
I wanna give them a chance with the motor mounts (that most likely won't help) and see what Volvo thinks after

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Motor mounts could be the culprit.

It makes more sense that it's the mounts vs the other things they did first... this assumes they knew it did this in park or neutral and not moving.

Even if it's in neutral and park, the engine vibrates. The mounts could be the issue. As well as what FusionRedXC60 mentioned.
 

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Discussion Starter · #10 ·
Motor mounts could be the culprit.

It makes more sense that it's the mounts vs the other things they did first... this assumes they knew it did this in park or neutral and not moving.

Even if it's in neutral and park, the engine vibrates. The mounts could be the issue. As well as what FusionRedXC60 mentioned.
Keeping my fingers crossed

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I had very similar symptoms years ago with an Acura - and it did turn out to be the mounts. That should be easily visible though.
 

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Discussion Starter · #12 ·
I had very similar symptoms years ago with an Acura - and it did turn out to be the mounts. That should be easily visible though.
To be fair, they haven't looked at them. Dealer is basically saying that they don't feel the vibration after driveshaft replacement, and only doing this because complaining.
I call such BS on this. Volvo wouldn't approve the mounts replacement just because a customer is complaining. I bet there's a TJ somewhere about the mounts, that's why they said yes.

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Discussion Starter · #13 ·
Dealer replaced the engine mount and torque rod.
Vibration at idle is significantly less. Vibration at 71+ MPH is just less.
Popping sound when turning (intermittent) is still happening.
Tired of this car being in the shop, so might wait for it to go back. Not sure there's anything else they can do for the vibration, but maybe at least look at the popping sound (probably struts, as this has happened on all my P3 models).
In any case, 19 more payments to go...
 

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To be fair, they'll gladly do any repairs or testing you want if you'll pay for em. The downside of warranty is you're only sorta the customer. Volvo pays the tabs and if they don't do things by Volvo's book they don't get paid. They very much would love to find the cause of the problem because then Volvo will pay them to fix it, so it's in the dealers interest to agree with you that there is a problem. They also really do want you to be happy with your car, it's their future business at stake.

Take a tech out for a drive if you can. Get them to understand what your experiencing. IMO that's the best way if it's a more subtle experience. If they can't feel it drive and tell them when you're experiencing it and they might know what your feeling base on your driving style and conditions.

As for lemon law, it varies by state. I've only had one experience in my years and it was on a Ford Transit van. Transmission. Customer kept coming in and each time Ford would have the techs go one level further. Finally we just traded the customer out and worked with Ford directly. It would have qualified for lemon law but it was a regular customer of mine and it made more sense for us to take the hit on the deal and trade even up for another new one with the same specs and sort it out after... it took two more tries but eventually Ford let our techs go deep enough that the problem didn't come back. It goes back to the OEMs procedures for repair. While most times Ford would save money just doing step 1, 2, 3, in this particular case they lost the bet. Volvo and other companies work on the same principle.
 

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Discussion Starter · #15 ·
To be fair, they'll gladly do any repairs or testing you want if you'll pay for em.
To be fair, I've offered to pay for diagnostics out of pocket. I've offered the foreman to take my car home for a week to drive it back and forth to work.
No dice.

For what it's worth, the car already falls under the NJ Lemon Law. It's been in the shop for over 3 months (combined visits) out of 15 months I've had it.
The mileage is so low (10.5K) on it, that I really want to drive it now, even with some issues. I just need to know those issues are not compromising safety is all.
 

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To be fair, I've offered to pay for diagnostics out of pocket. I've offered the foreman to take my car home for a week to drive it back and forth to work.
No dice.

For what it's worth, the car already falls under the NJ Lemon Law. It's been in the shop for over 3 months (combined visits) out of 15 months I've had it.
The mileage is so low (10.5K) on it, that I really want to drive it now, even with some issues. I just need to know those issues are not compromising safety is all.
With that information I'd probably go Lemon if still eligible, especially if the dealer isn't being helpful. On a quick google search, it looks like NJ has a longer statute period that I'm familiar with here in PA, so that's good. I'm very sorry for your experience. I come to the forums to learn from customers experiences and try to defend or at least offer a dealer sales perspective, but sometimes the reputation is sadly earned (as in any industry). I love cars so it's always my wish folks would have a great time buying and interacting with a dealership. I believe both the customers and the automobiles deserve it!
 

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Discussion Starter · #17 ·
With that information I'd probably go Lemon if still eligible, especially if the dealer isn't being helpful. On a quick google search, it looks like NJ has a longer statute period that I'm familiar with here in PA, so that's good. I'm very sorry for your experience. I come to the forums to learn from customers experiences and try to defend or at least offer a dealer sales perspective, but sometimes the reputation is sadly earned (as in any industry). I love cars so it's always my wish folks would have a great time buying and interacting with a dealership. I believe both the customers and the automobiles deserve it!
I'm not even blaming the dealer. They did a lot, but it was me pushing for it every time. They always just say "cannot replicate the issue" because they can get a better paying customer (non-warranty) in the shop.
Overall, even after all this crap I'm most likely going to stick with Volvo.
I really don't wanna do the Lemon Law because I need to utilize the extra miles that accumulated on this car.
 

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I'm not even blaming the dealer. They did a lot, but it was me pushing for it every time. They always just say "cannot replicate the issue" because they can get a better paying customer (non-warranty) in the shop.
Overall, even after all this crap I'm most likely going to stick with Volvo.
I really don't wanna do the Lemon Law because I need to utilize the extra miles that accumulated on this car.
Honestly, I'd contact Volvo Corporate (can email executives with emails I've provided on forum). Politely explain what's happened and offer Volvo 1 of 2 choices.

1. Get you into another Volvo at no additional cost.

2. You lemon the car and get 100% purchase price, plus tax, title, licensing, and lawyer fees.

Making it clear you want to stick with Volvo Brand, but have no further patience for troubleshooting the current vehicle.

Want to email execs? Let me know, I'll help draft a polite email if you want.
 

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Discussion Starter · #20 ·
Honestly, I'd contact Volvo Corporate (can email executives with emails I've provided on forum). Politely explain what's happened and offer Volvo 1 of 2 choices.

1. Get you into another Volvo at no additional cost.

2. You lemon the car and get 100% purchase price, plus tax, title, licensing, and lawyer fees.

Making it clear you want to stick with Volvo Brand, but have no further patience for troubleshooting the current vehicle.

Want to email execs? Let me know, I'll help draft a polite email if you want.
Sure, PM me. I can also attach a PDF of all the services the car has been in for.
Also, will speak with the dealership GM next week, see what he thinks we can do.

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