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2015 S60 T5 Platinum 2.5L
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Discussion Starter · #1 ·
I finally had the time to get the dealer recall services done on my s60, door latches and seatbelt anchors.

All of the door latches now lack the solid closing sound I am used to, wondering if this is normal with the replacement latches? Are the replacement latches supposed to be quiet closing or something? It feels weird not having that audible affirmative latch sound when I shut the door.

Anyway, They valet'd my car back to me this afternoon and my steering wheel was messed up, leather pulled out at the seam.

133435

The car also smelled like a gasoline spill,the interior door trim panel on the passenger side wasn't even reattached to the car properly. Loose random screws and washers in the door well and the interior pull latch on the passenger side door doesn't properly work anymore.

The only other time I've used this dealer, they broke several pieces of trim surrounding and on the drivers seat in my old xc70. I'm Not at all impressed with the lack of care they have shown in servicing my vehicles; especially when considering how hard it can be to get miscellaneous parts at the moment.

I'm going to have to try a different service center in the Baltimore area in the future.
 

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That's some really poor service. I had the recall done back in Feb and have not noticed any difference in closing on my 2014's doors. Sounds like something else they messed up.
 

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Yikes! I also had issues with the door panel being left a bit loose (had to slam on the panel near the pins with my hand to get them to latch after noticing a rattle) and the door handle on the exterior now not sitting completely flush. Nothing compared to yours though!
 

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Are you sure they valet'd back your car and not someone else's vehicle that looks exactly alike? That is absolutely wild.
 

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And with a low battery charge to boot!

Man, what happened to that wheel? I've never seen one that bad.
 
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2015 S60 T5 Platinum 2.5L
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Discussion Starter · #6 ·
And with a low battery charge to boot!

Man, what happened to that wheel? I've never seen one that bad.
My only guess as to what happened on the wheel is that someone must have been driving it around the lot and palming the wheel with rubber palm padded gloves on or something. Ive noticed the leather a tad loose on the wheel at about 11 o'clock in the past, but it never untucked itself fully and certainly never came free like the way the car was returned.
 

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I finally had the time to get the dealer recall services done on my s60, door latches and seatbelt anchors.

All of the door latches now lack the solid closing sound I am used to, wondering if this is normal with the replacement latches? Are the replacement latches supposed to be quiet closing or something? It feels weird not having that audible affirmative latch sound when I shut the door.

Anyway, They valet'd my car back to me this afternoon and my steering wheel was messed up, leather pulled out at the seam.

View attachment 133435
The car also smelled like a gasoline spill,the interior door trim panel on the passenger side wasn't even reattached to the car properly. Loose random screws and washers in the door well and the interior pull latch on the passenger side door doesn't properly work anymore.

The only other time I've used this dealer, they broke several pieces of trim surrounding and on the drivers seat in my old xc70. I'm Not at all impressed with the lack of care they have shown in servicing my vehicles; especially when considering how hard it can be to get miscellaneous parts at the moment.

I'm going to have to try a different service center in the Baltimore area in the future.
I think this issue needs escalated. You have a couple options here:

1. Return back to the dealer, speak to the General Manager, and let him know what all transpired.
2. Reach out to Volvo Customer Care.
3. Reach out to Volvo Executive Team

I would be PISSED BEYOND PISSED if my car was returned in this shape. Absolutely unacceptable. What you need to do now is get this resolved.

Let me know if you want to reach out to Executive Team or how you wish to address it. I would definitely speak to General Manager, just to make him aware. Even if you have no intent on letting this dealer EVER touch your car again. Just to have the issue documented.
 

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All of the door latches now lack the solid closing sound I am used to, wondering if this is normal with the replacement latches? Are the replacement latches supposed to be quiet closing or something? It feels weird not having that audible affirmative latch sound when I shut the door.
That's how mine are after the recall, it's especially noticeable on the rear doors, sometimes I have to double check that it actually latched as it's real quiet latching now.

I would be PISSED BEYOND PISSED if my car was returned in this shape
Same here, it's one thing to have maybe a clip broken or something small, but that's awful.
 

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I had a 2012 and did notice that on the newer models the door would latch with a click. I liked the sound and feel of the newer ones better since it reminded me of the 240.
In any case, maybe the new latches are similar to the ones on the earlier models. I did not notice too much difference when I replaced the latches on the rear doors (I did that myself).
 

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Once this gets resolved, I hope @Markdragonphotography shares name of his awful dealer.

This would be one place to avoid......
 

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Discussion Starter · #12 ·
I had a 2012 and did notice that on the newer models the door would latch with a click. I liked the sound and feel of the newer ones better since it reminded me of the 240.
In any case, maybe the new latches are similar to the ones on the earlier models. I did not notice too much difference when I replaced the latches on the rear doors (I did that myself).
considering that you did the latch replacement yourself, can you tell me what these screws with washers go to? I was able to get the door trim panel back into place properly, but still have no idea if these belong somewhere or if they were from the old latch.
133494
 

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Those are for the door panel. Look under the interior grab handle.
Considering the op stated his door panels have been assembled incorrectly, along with numerous other complaints, I probably wouldn't mess with anything. Other than holding on to the screws and taking them back to whomever repairs his car.
 

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Discussion Starter · #15 ·
A quick update, I was playing phone tag with the dealer today. Hopefully I'll speak to someone tomorrow. but they did leave a message, and they want to valet my car back to the dealer. I think not.

So I decided to see if I could fix the issue myself while I had some time today. I was able to get the door panel back into place properly, now the passenger door latch issue seems to be resolved. I think the latch was not working because the misaligned trim panel was somehow jammed and wedging the door shut. Once I got the door and panel unjammed, I was able to snap the panel back onto the door frame and the interior door open latch was working again.

Using a Volvo trim tool that the tech accidentally left in my vehicle (best part of this whole dealer experience if i'm being honest) I was able to get the steering wheel leather deeply seated in the grooves of the wheel once again. If the leather unravels that badly again, it'll have to have been intentional.

I still haven't been able to find where those two screws go despite the input from the forum (thank you for the help as usual, guys.) Im going to look for some videos on the latch replacement in order to try and figure it out. Seeing as how everything is now in working order, and I took the time to wash and clean the car today, I don't see myself handing my keys back to that dealership. for any reason. ever.

For those wishing to know the name of the service center, It was the Bill Kidd's service center in Cockeysville, MD.
 

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A quick update, I was playing phone tag with the dealer today. Hopefully I'll speak to someone tomorrow. but they did leave a message, and they want to valet my car back to the dealer. I think not.

So I decided to see if I could fix the issue myself while I had some time today. I was able to get the door panel back into place properly, now the passenger door latch issue seems to be resolved. I think the latch was not working because the misaligned trim panel was somehow jammed and wedging the door shut. Once I got the door and panel unjammed, I was able to snap the panel back onto the door frame and the interior door open latch was working again.

Using a Volvo trim tool that the tech accidentally left in my vehicle (best part of this whole dealer experience if i'm being honest) I was able to get the steering wheel leather deeply seated in the grooves of the wheel once again. If the leather unravels that badly again, it'll have to have been intentional.

I still haven't been able to find where those two screws go despite the input from the forum (thank you for the help as usual, guys.) Im going to look for some videos on the latch replacement in order to try and figure it out. Seeing as how everything is now in working order, and I took the time to wash and clean the car today, I don't see myself handing my keys back to that dealership. for any reason. ever.

For those wishing to know the name of the service center, It was the Bill Kidd's service center in Cockeysville, MD.
Honestly, I'm not sure I'd want to mess with anything. I know you want things "fixed"...But if you screw with stuff and anything is broken or damaged, you risk the dealer putting it off on you. I'd personally leave well enough alone and not go any further until the dealer can inspect everything.
 
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