One of the dealers here unplugged my dash cam too. They learned that I reviewed what the tech did in order to diagnose a loud "thump" from the suspension. Needless to say, the tech did nothing close to what I described so he could not replicate it. When I confronted the dealer about it, they apologized and whatever. But the next day, an employee got into the car and the camera started but I could hear it unplugged and soon stopped recording. The GM was involved in the process and insisted it wasn't him. Regardless of who it was, screwing with my personal stuff is not an option.So went back to Dyer and Dyer today to meet with the two corporate guys who have intervened on Volvo's behalf. They decided to put on new 20" rims and new Michelin tires. Seeing as we had already swapped tires and rims with another brand new S90, I visited the dealership again just to follow their process. Of course it didn't fix the problem but at least this time the corporate guys were in the car, witnessed the steering wheel shaking. So they are going to take me up on my offer to downgrade to 19" rims and tires, and are looking at replacing some control arms and bushings.
I then also realized that they had unplugged my dash cam, and left it unplugged after I drove around the rest of today. I don't recall signing anything that gives them permission to screw with customer's personal property inside the car when what they are working on is car vibration. They didn't even have the brains to plug it back in when returning the car. I called corporate so that they could tell Robert and Brandon that the parts they are ordering need to go to another dealership. This Dyer and Dyer shop is untrustable at this point. The service rep they make me deal with is the same one they fired this summer for screwing everything up, and then hired him right back and put my ticket on his project lists. I'm going to try Mall of Georgia Volvo shop after this per some recommendations on here.
Merry Christmas and Happy New Year.
Now thankfully I have an decent quality dash cam that records forward and rearward from the interior. It will capture whoever is driving it before it gets unplugged
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