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Discussion Starter · #1 ·
My OSD experience has been flawless up until today. I dropped off my car, July 1. Erik, my concierge, took an order for mats and cargo hitch. He assured me, the car would be on the boat, 10 July. All was confirmed with Barbara in NJ. I tracked the boat, the Toledo and it arrived in July on the 25th. I was given a name to check delivery, Rhonda, in Alabama. She and I have been communicating weekly. She confirmed my car was still waiting for customs clearance. I called Barbara today and learned, my car is still in Sweden. I am fuming so much, I am shaking. I calmly listened and still can't quite understand what transpired but she explained, the trailer hitch install was the cause of the delay. She explained the car is set to sail on the Themis on the 17th and arrive the 31st. I am beyond upset. Her supervisor is calling me later today. Calming support appreciated.
 

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I am not good at comforting. just that last summer there were several cases of several weeks shipping delay for OSD car.
Waiting for some of them to post better sympathy...
 

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I'm not sure if this is "calming," but keeping control of your emotions will give you the best possible outcomes. Raging or screaming or something will just make people shutdown and give you the company line. If you talk and relate with the people on the other end, they are more likely to want to help you and go out of their way for you. Good luck!
 

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Discussion Starter · #4 ·
Thanks, R-Pow, not a screamer, kept it cool, with Barbara...it's just time but poor communications could have been prevented...
 

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Discussion Starter · #6 ·
bahhhaaaaa...Goosfraba

Jessica from Customer Care called, supervisor to Barbara. There have been a few snafus, no explanation but all have been sensitive to my frustration. Their paperwork still shows my car left, July 10 and arrived the 25th July yet my car is sitting in Sweden. Ahhhh...poor Bibi Anderssen is a victim of Mercury Retrograde from back in July.
 

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I'm sorry for you. Your (contained) anger is understandable.

Screws up happen, and apparently, more so in summer. I guess the people at the factory were thinking more about their vacation than their customers.
 

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I hear ya - we received ours 12 weeks and 3 days from dropoff, so early July dropoff then early October delivery. And there were several others in the same (12 week) situation during the 2018 summer OSD. The upside was we got a month payment from Volvo North America. I actually told Barbara she could keep the car several more months if Volvo made more payments!

But seriously, please take it easy on Barbara. I got the impression that Sweden is mostly responsible for the delay (no definitive proof however) and there's only so much a customer rep can do with Sweden. Barbara is our frontline advocate!

Read the thread below for more "testimonials". Hang in there!

https://r.tapatalk.com/shareLink?ur...share_tid=578191&share_fid=17438&share_type=t
 

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bahhhaaaaa...Goosfraba

Jessica from Customer Care called, supervisor to Barbara. There have been a few snafus, no explanation but all have been sensitive to my frustration. Their paperwork still shows my car left, July 10 and arrived the 25th July yet my car is sitting in Sweden. Ahhhh...poor Bibi Anderssen is a victim of Mercury Retrograde from back in July.
It's nice that they're sensitive to your frustration....however....something more concrete in the form of compensation should be forthcoming. I believe I read somewhere on this forum that if there is a significant shipping delay (and it sure sounds like yours qualifies), Volvo provides some compensation. I would call back and "calmly" mention the inconvenience this is causing you and suggest that they credit you for the cost of that trailer hitch or provide something else that is agreeable to you. This is a bit more than your average screw up.
 

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Discussion Starter · #10 ·
Thanks all, I will heed your advice on all fronts. I am respectful always, and cannot blame Barbara but the communication snafu is not acceptable considering OSD is a main feature of their sales program. If things are late or there is a snafu, just tell me. Double check each case to insure all is in order. If I didn't call, what then? There will be some compensation for which I appreciate but it's proper considering I won't have my car as promised. Things happen, that I do understand. Whatever the cause, someone dropped the ball on this one. For that, I am not happy.

Goosfraba
 

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It could be worse. The boat could have sunk with your car on board, and then you’d have to get in line to have it made again.
 

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Sorry to hear this happened again to people this summer. We dropped off our XC40 on July 17, 2018 and it spent 63 hanging around Gothenburg before it was put on a boat. Information and communication was non existent unless I called. I didn’t receive my email from Volvo that my vehicle was on a boat until after I took delivery in October.

We went past the 12 week estimate for delivery so Volvo did send us a check.

My advice to to stay on top of it and don’t expect communication unless you call or email.
 

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The redelivery of my car has been delayed as well. I was originally told it was departing on July 17, and then I was informed it would be August 17. I don’t suppose there’s anything I can do to assure that it actually gets on the boat this time?


Sent from my iPhone using Tapatalk
 

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It could be worse. The boat could have sunk with your car on board, and then you’d have to get in line to have it made again.
^that is worse scenario.
So car is safe in Sweden and somehow not on the boat. Stuff happens, Volvo will not fly it to you but you may practice patience ;-)

Best of luck.

Krzyś
 

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Ask for a FREE maintenance contract as a good will to you. Have your dealer Sales Mgr. get involved. I had a different screw up, not OSD, and got 80,000 mile free maintenance contract.
 

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Discussion Starter · #16 ·
Great idea, Tango. I actually asked for a free car rental until my car arrives in Oct. Summer and fall travel plans seriously impacted by the delay. The blame is on the July 17th summer hiatus and my addition of a cargo hitch. Perplexing in that OSD reception assured me the hitch install was quick and easy and my car would be on the boat, 10th July.

I am still paying insurance and registration on the car I traded June 21st to my dealer. Need to sort that out.
 

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Mine was dropped off July 15 with a hitch to be installed. It has just shown up to be on the Torino arriving in Baltimore on September 5 as originally told. I hope so.
 

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Ours took almost 14 weeks back in 2010. The car was also delivered in Sweden with the wrong wood trim. A very strongly worded letter got me about $2500 in dealer accessories thrown in for free.

Taking delivery in 4 weeks of a 2020xc90, praying for limited delay this time.
 

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Discussion Starter · #20 ·
Lil, I doubt it was the trailer hitch...I think some disorganization occurred, in Sweden. I could have had the hitch installed, stateside but was assured 9 days was ample time..awell, nuff said. It's supposedly on The Themis. I am not even tracking it, at this point. Waiting til Oct. with positive hope. Have a lender XC90, 2019 and love it but man, so big.
 
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