My OSD experience has been flawless up until today. I dropped off my car, July 1. Erik, my concierge, took an order for mats and cargo hitch. He assured me, the car would be on the boat, 10 July. All was confirmed with Barbara in NJ. I tracked the boat, the Toledo and it arrived in July on the 25th. I was given a name to check delivery, Rhonda, in Alabama. She and I have been communicating weekly. She confirmed my car was still waiting for customs clearance. I called Barbara today and learned, my car is still in Sweden. I am fuming so much, I am shaking. I calmly listened and still can't quite understand what transpired but she explained, the trailer hitch install was the cause of the delay. She explained the car is set to sail on the Themis on the 17th and arrive the 31st. I am beyond upset. Her supervisor is calling me later today. Calming support appreciated.