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Discussion Starter · #1 ·
This weekend (while away from home skiing with no spare sets of keys with me) my car locked itself with my only set of keys inside, with my phone & wallet inside, while running. The car somehow outsmarted itself, and it must have thought I was inside with the engine running, then locked itself, which then prevents entry AND prevents VOC from doing anything remotely -including remote unlock from the VOC app (apparently for safety reasons). Although if car is confirmed stationary (via geolocation) and idling for a certain period of time, I think Volvo should be able to allow a door to unlock and over-ride this safety feature.

Here's what happened:

1. I loaded up the car from the trunk, left trunk open
2. I opened the driver side door and got in
3. I turned car on manually, placed my phone and keys on the center console near the gear shift knob, then got out of car
4. I closed the driver side door and left car running to grab something else to throw in trunk
5. I loaded more stuff then pressed the rear hatch "close" button
6. When I walked around the to get in, all doors had locked with my only set of keys inside
7. I went inside (luckily the house was still unlocked) and downloaded another VOC app on an iPad, logged-in and attempted remote unlock, but could not do to vehicle "being in use"
8. I called VOC, they tried to send a signal (probably the EXACT same signal I was attempting to send, and could not remotely do anything to the vehicle"
9. They said only option was to call for a tow truck to pop the lock.
10. Talked to a supervisor and they said that this had NEVER happened before
11. Tow truck came 45 minutes later and popped the lock

Has anybody else ever been locked out of their car with it running and the keys inside? Just bad luck? Did I do something wrong? I held on to the key FOB for dear life all weekend after this.
 

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Has anybody else ever been locked out of their car with it running and the keys inside?
I've never locked myself out of my car, or house for that matter, but I feel for you after reading your story. Now that I've admitted to it, it'll be bound to happen soon though!

Regarding number 5 in your post, did you press the righthand button on the tailgate that closes and locks the doors? It shouldn't have allowed the doors to lock if your keys were in the car though; if the car is programmed properly, right?
 

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Discussion Starter · #3 ·
I hit the close button (not the close and lock button). I would have recognized close and lock, and only use that button when leaving the car. I also think there is an audio chime and lock with a flash of the lights that happens when you use that button - same as when you lock with your FOB (if I remember correctly) and that did not happen. I am going to try to replicate it with another set of keys on hand when I get a chance.
 

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I don't know how this system works since I'm still two weeks from delivery, but both keyless start systems with BMW and Toyota will never lock the car with the keys inside. Is that also the expected behavior with Volvo?
 

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I hit the close button (not the close and lock button). I would have recognized close and lock, and only use that button when leaving the car. I also think there is an audio chime and lock with a flash of the lights that happens when you use that button - same as when you lock with your FOB (if I remember correctly) and that did not happen.
Yep, when you use the right side lock and close button, it does beep after locking is complete (not sure about the lights flashing off hand, but makes sense if they do). I only asked to see if you were sure you didn't use that button. Since you didn't, it's quite odd it happened at all and does simply put, suck. If the fob is in the car, which yours was, the doors shouldn't lock.

I know mine does alert me the fob is in the car when I shut down and the fob is in the center cup holder area.

Edit: Was your key fob in the center cup holder area, or was the fob placed on top of the sliding console above the cup holders? Not sure if it makes a difference in the vehicle detecting the fob, but something to try perhaps? I know when mine has reminded me upon shutting the car off that the keys/fob were still in the vehicle, it was when they were inside the cup holder area, with the top slid open. Not sure if it ever happened with the fob/keys placed on top of the sliding lid above the cup holders. May be grasping at straws, but something to try perhaps.
 

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Discussion Starter · #7 ·
FOB was in the forward area (with the small slider open) ahead of the larger cupholder slider area. I did not tap the indent on the handle and was not asked to try that by VCNA. What would tapping that indent do? Thanks.
 

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FOB was in the forward area (with the small slider open) ahead of the larger cupholder slider area. I did not tap the indent on the handle and was not asked to try that by VCNA. What would tapping that indent do? Thanks.


Yeah, that small area above the two cup holders is where my fob has been a few times and the car alerted me to remember the fob is still in the vehicle after shutting down, so the doors locking on you is a strange circumstance. As to tapping the indent on the door handle, I think the user meant that tapping it locks the door under 'ideal' circumstances, so did you happen to tap it somehow.
 

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I was at a dealership checking out an XC90. The key fob was sitting in the front cup holder and I exited the car to check out the exterior. I was checking out the rear lifgate and pressed the close/lock button and it closed and locked all doors. When I went back inside to tell my salesman what happened he commented, "well now, you learned something didn't you"....and laughed!!!
 

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FOB was in the forward area (with the small slider open) ahead of the larger cupholder slider area. I did not tap the indent on the handle and was not asked to try that by VCNA. What would tapping that indent do? Thanks.
If the key is within range it should lock and unlock the door. If you have both keys recreate the situation and keep the spare key in the house.

Key locked in car with it running then put your finger on the indent see if it unlocks, if not grab your spare and hit the unlock button, if that doesn't work take out the key blade in the spare key and unlock the car.
 

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This weekend (while away from home skiing with no spare sets of keys with me) my car locked itself with my only set of keys inside, with my phone & wallet inside, while running. The car somehow outsmarted itself, and it must have thought I was inside with the engine running, then locked itself, which then prevents entry AND prevents VOC from doing anything remotely -including remote unlock from the VOC app (apparently for safety reasons). Although if car is confirmed stationary (via geolocation) and idling for a certain period of time, I think Volvo should be able to allow a door to unlock and over-ride this safety feature.

Here's what happened:

1. I loaded up the car from the trunk, left trunk open
2. I opened the driver side door and got in
3. I turned car on manually, placed my phone and keys on the center console near the gear shift knob, then got out of car
4. I closed the driver side door and left car running to grab something else to throw in trunk
5. I loaded more stuff then pressed the rear hatch "close" button
6. When I walked around the to get in, all doors had locked with my only set of keys inside
7. I went inside (luckily the house was still unlocked) and downloaded another VOC app on an iPad, logged-in and attempted remote unlock, but could not do to vehicle "being in use"
8. I called VOC, they tried to send a signal (probably the EXACT same signal I was attempting to send, and could not remotely do anything to the vehicle"
9. They said only option was to call for a tow truck to pop the lock.
10. Talked to a supervisor and they said that this had NEVER happened before
11. Tow truck came 45 minutes later and popped the lock

Has anybody else ever been locked out of their car with it running and the keys inside? Just bad luck? Did I do something wrong? I held on to the key FOB for dear life all weekend after this.
Thanks for posting about this. I will be a little more careful as to leaving a door/trunk open if I leave the key in the car. At least you had phone reception to make the call to get the car popped open.
 

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This weekend (while away from home skiing with no spare sets of keys with me) my car locked itself with my only set of keys inside, with my phone & wallet inside, while running. The car somehow outsmarted itself, and it must have thought I was inside with the engine running, then locked itself, which then prevents entry AND prevents VOC from doing anything remotely -including remote unlock from the VOC app (apparently for safety reasons). Although if car is confirmed stationary (via geolocation) and idling for a certain period of time, I think Volvo should be able to allow a door to unlock and over-ride this safety feature.

Here's what happened:

1. I loaded up the car from the trunk, left trunk open
2. I opened the driver side door and got in
3. I turned car on manually, placed my phone and keys on the center console near the gear shift knob, then got out of car
4. I closed the driver side door and left car running to grab something else to throw in trunk
5. I loaded more stuff then pressed the rear hatch "close" button
6. When I walked around the to get in, all doors had locked with my only set of keys inside
7. I went inside (luckily the house was still unlocked) and downloaded another VOC app on an iPad, logged-in and attempted remote unlock, but could not do to vehicle "being in use"
8. I called VOC, they tried to send a signal (probably the EXACT same signal I was attempting to send, and could not remotely do anything to the vehicle"
9. They said only option was to call for a tow truck to pop the lock.
10. Talked to a supervisor and they said that this had NEVER happened before
11. Tow truck came 45 minutes later and popped the lock

Has anybody else ever been locked out of their car with it running and the keys inside? Just bad luck? Did I do something wrong? I held on to the key FOB for dear life all weekend after this.
Holy crap this is a nightmare... Thanks for sharing this. Glad everything went okay.
 

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You actually let someone "pop the lock" on your new XC90?!?!? You do realize with the locking device design there is an enormous likelihood that the internals were damaged. The car is intentionally designed to NOT have the door unlocked in this manner.....not just Volvo, but any "advanced luxury" design is this way. Heck, I know locking companies that won't even attempt to pop the lock on certain high-end cars...because they always break it, even if the door is unlocked.
 

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Discussion Starter · #14 ·
You actually let someone "pop the lock" on your new XC90?!?!? You do realize with the locking device design there is an enormous likelihood that the internals were damaged. The car is intentionally designed to NOT have the door unlocked in this manner.....not just Volvo, but any "advanced luxury" design is this way. Heck, I know locking companies that won't even attempt to pop the lock on certain high-end cars...because they always break it, even if the door is unlocked.
Let me be more concise - the tow service use a lock-out airbag in the door jam to achieve enough of a gap to insert a J-wire to pull the handle open from the inside. The service guy was careful and did a nice job, very quickly. No damage

With the car running, and me being far away from my spare keys, this was the ONLY way Volvo Corp N/A determined that they could handle the situation.
 

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Door "poping up" is just to reach the unlock handle on the door panel with some tool and unlock from inside. You mean this is not supposed to work on certain cars?
 

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I was locked out of my XC90 today. Engine was off and it was raining outside. I left the fob in the car and I got out of the car and closed the door. The car locked itself and would not open again. My kids were inside and I finally got one of them to unlock the door and open it from the inside. The alarm went off. It would have been scary if my kids were a few years younger. Beware! Keep the fob in your pocket.
 

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I was at a dealership checking out an XC90. The key fob was sitting in the front cup holder and I exited the car to check out the exterior. I was checking out the rear lifgate and pressed the close/lock button and it closed and locked all doors. When I went back inside to tell my salesman what happened he commented, "well now, you learned something didn't you"....and laughed!!!
Interesting. Today, I just came back home and I had forgotten I had left the key on the dash (uncharacteristic for me as I always have it in my pocket) since I was trying to help my elderly aunt out of the car, on the other side.

As I was escorting her to my house (and thinking I had my keys in my pocket) and passing by the driver's door, I touched the "lock" indentation on the door handle to lock the car. It did not do anything. I did it again only to realize I had left the key inside (on the dash). The car never locked itself. It did once I took out the key fob and repeating the process (touching the door handle).

This happened with a T8 R-design.
 

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I had left the key inside (on the dash)
That's the key difference. I believe the cupholder area shields the key and allows you to leave the key there while you take the sports key with you when you leave the vehicle. Downside obviously is that you can lock yourself out if you accidentally left the key in that area...
 

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That's the key difference. I believe the cupholder area shields the key and allows you to leave the key there while you take the sports key with you when you leave the vehicle. Downside obviously is that you can lock yourself out if you accidentally left the key in that area...
Could be. The key fob also had the sports key attached to it (this XC90 is not my daily driver).
 

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Seems like a programming bug. Have had BMWs with comfort access for years (dating back to '06), and on my '14 xc60 as well. have left my key in all sorts of stupid places, etc and never had anything like this happen.

Is this something that could be theoretically fixed via software download should Volvo decide to go that route?
 
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