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Discussion Starter · #1 ·
I have a little concern that my local Volvo dealer's service department won't give me as good a service as if I had I had purchased my car through them. Any thoughts?
 

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Re: How many of you take your R's to a different dealer for service than ... (waccamatt)

I think that concern is a little ill conceived. I have always had my 4 Volvos serviced at South County Volvo, while under warranty, and I haven't purchased a one from them, due to their inability to give me the car I wanted, at the price I received elsewhere. Of the two close dealers in San Diego, their service dept has always been pretty good to me. However, I get the impression that the techs are trained to recommend the minimal maintainance necessary to keep the car going, where as the independant I go to, goes through the car with a fine tooth comb and tells me everything that is needed today and 6 months down the road (get ready for the bill). I definitely prefer my independant mechanics thoughness.<br>Jim
 

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Re: How many of you take your R's to a different dealer for service than ... (waccamatt)

The one downside I've found is that only the selling dealer is likely to give you a loaner car while your vehicle is being repaired.<br> - Mark
 

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Re: How many of you take your R's to a different dealer for service than ... (geoguy)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>geoguy</b> »</i></TD></TR><TR><TD CLASS="quote">The one downside I've found is that only the selling dealer is likely to give you a loaner car while your vehicle is being repaired.<br> - Mark</TD></TR></TABLE><br>Offtopic<br>When I damaged my oil pan, they gave me a loaner car.<p>On topic<br>I have never taken my car to the dealer that I bought it from.
 

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Re: How many of you take your R's to a different dealer for service than ... (waccamatt)

waccamatt, if you bought at DD as I did, everything is superb until you bring in a mod. I had several issues with the service writer there so have since switched to University Volvo in Charlotte NC. Long drive for you, but R Salesman says they are trying to build a mod-friendly shop and want your business, whereas DD rejected my business when I brought in Heico lowering springs. DD could also not install my spacers bought from Viva Performance, and I got them installed later at my wheel shop in 20 minutes.<p>I haven't had University do any mods yet, but R_Rated has done plenty there.
 

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Re: How many of you take your R's to a different dealer for service than ... (waccamatt)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>waccamatt</b> »</i></TD></TR><TR><TD CLASS="quote">I have a little concern that my local Volvo dealer's service department won't give me as good a service as if I had I had purchased my car through them. Any thoughts?</TD></TR></TABLE><p>I say take it to the dealer that will fix it right the first time. I'm curently switching dealer service because the one I have now stinks on ice.
 

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Re: How many of you take your R's to a different dealer for service than ... (minorthr)

I bought my car from Cincinnati but live in Indy and will have it serviced in Indy. I talked to the service guys in Indy and told them why I bought it elsewhere...because I saved $10K!!! They (the service guys) totally understand and here those kind of stories all the time they say. I've purchased volvos from them in the past and have of course always serviced them at their dealership so they know me and have no ill will towards me because I bought my R somewhere else. <p>Remember these are the service guys...not the sales guys. I did feel a little guilty at first, but when the service manager told me that story, I was reassured. I also thought I wouldn't get a volvo loaner when I took my R in for the CEL, but I was wrong...I got a volvo loaner.
 

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Re: How many of you take your R's to a different dealer for service than ... (waccamatt)

I, like some others, bought my car in a different state. My local dealer has always been very accommodating but then I am not too demanding. I think having the car serviced where you bought it helps in those 'tweener situations where the job may be covered or not. Having the bought the car there, having a relationship with the store gets you something.
 

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Re: How many of you take your R's to a different dealer for service than ... (Wayne T5)

seen a pretty cool sign at a service desk that kinda told me something<br>"our showroom is as convenient as our service department"
 

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I believe service departments make way more money than the typical sales department, so they would be pretty stupid to not treat you well. I believe most are run as two seperate departments and if I were the service manager I could care less where the car was bought as my only job would be to make money by servicing as many cars as possible, unfortunately this isn't the norm. I bought my R from a different dealership but haven't had it serviced at my local dealership yet, but if they don't give me a loaner it will be the last time either the R or the XC90 gets serviced their.
 

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Re: (C130)

, you are 100% correct BUT i dont think they ll miss you if you didnt go back there - just my opinion, esp. when you bought 2 elsewhere<BR><BR>
<i>Modified by lowbumpeR at 8:58 AM 7-3-2006</i>
 

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Re: (lowbumpeR)

I have my oil changed and tires rotated at a service provider that I have used for years. They are terrific. I had a routine service done at my Volvo dealership early on because it was convenient as I was having some warranty work done at the same time. It was supposed to be my regular 3,000 mile service. they hit me for $200.00. I asked why it was so much and they showed me a list of what THEY routinely do. It Included synthetic oil, which at the time I wasn't using, and I specifically told them what oil to put in. (I am now using synthetic). My regular place changes the oil (synthetic Castrol GTX full syn 10-30), rotates the tires, checks fluids, brakes, fills the windshield washer fluid all for under $50.00. They don't lube the moon roof like Volvo said they do, however I couldn't see any evidence that they lubed it either. I go to Volvo for all other work, warranty, brakes, alignment, etc. My volvo dealer is terrific, just real expensive for 3,000 mile oil changes and tire rotations. oclv
 

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Re: (lowbumpeR)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>lowbumpeR</b> »</i></TD></TR><TR><TD CLASS="quote">, you are 100% correct BUT i dont think they ll miss you if you didnt go back there - just my opinion, esp. when you bought 2 elsewhere<p><br><i>Modified by lowbumpeR at 8:58 AM 7-3-2006</i></TD></TR></TABLE><p><br>Well, I didn't buy two elsewhere, I bought one elsewhere and that being the 2006 R. I purchased/ordered a 2006 XC90 V8 with every option available except Navigation from the local dealership, so I could care less if they want the service or not either as there are about 4 other dealerships in the Houston area. I would have bought the R from them, tried numerous times to buy one that had been on the lot for over 9 months and is still on their lot but when I was able to buy a 2006 with about $2500 more options for the same exact price as they were willing to sell the 2005 model it was an easy decision. Like I said the service and sales departments are two different entities at most dealerships and a good service manager could care less where the car was bought.
 

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Re: How many of you take your R's to a different dealer for service than ... (waccamatt)

The dealer I bought mine from didn't sound all that mod-friendly over the phone. When I told them I had a custom audio system and was having some issues with the nav system, they freaked out and said I'd have to pull the whole system out and go back to stock. Volvos are too fragile for a custom audio solution. Yeah, right <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0">.<p>The dealer I use for service has been great, but I don't know if I'll ever buy from them. Their inventory doesn't compare to the other place. They have offered service loaners as long as you plan ahead, but my workplace is within walking distance anyway.
 

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Re: How many of you take your R's to a different dealer for service than ... (waccamatt)

The Dealer I purchased my car from turned out to be a bunch of IDIOTS. <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> After a couple of disastrous service visits, I went back to my previous Dealer (Herb Gordon Volvo) and have gotten Great Service and a loaner is provided every time.<p>Doug H
 

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Discussion Starter · #16 ·
Re: How many of you take your R's to a different dealer for service than ... (vLGrok)

<I>waccamatt, if you bought at DD as I did, everything is superb until you bring in a mod. I had several issues with the service writer there so have since switched to University Volvo in Charlotte NC. Long drive for you, but R Salesman says they are trying to build a mod-friendly shop and want your business, whereas DD rejected my business when I brought in Heico lowering springs. DD could also not install my spacers bought from Viva Performance, and I got them installed later at my wheel shop in 20 minutes.<br>I haven't had University do any mods yet, but R_Rated has done plenty there.<br></I><p>I didn't buy at DD, but I will have to have it serviced there (although I could take it to dealers in Augusta or Charlotte). I am picking the car up in NJ this weekend; I got a good deal and they had the color combos/transmission that I wanted at a price I could afford. DD didn't seem too interested in going out of their way to find me the R I wanted (or any R for that matter).
 

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MY wife bought her car at the dealer where we get both of our cars serviced. I haven't too many problems yet so far. We'll see what happens when I go in for my 2nd axle ping repair with info reported on the internet. some times dealers aren't the friendliest with people too much in the know. I ran into this problem at the Honda dealers on occassion wiht my past cars.
 

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Re: (Cementups)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Cementups</b> »</i></TD></TR><TR><TD CLASS="quote">...some times dealers aren't the friendliest with people too much in the know. I ran into this problem at the Honda dealers on occassion wiht my past cars.</TD></TR></TABLE><p>precisely my scenario with the local dealer here in Reading, which is why I haven't bought from them, and never will go to them for service.<p>When I called them, just for laughs, to find out if they would update my software so I don't have a potential issue with the temp. gauge & limp mode, their first question was "well how do you know about this." the head-tech., Steve, sounded frustrated that I already had a TNN# ready to give him. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"><p>I thought people like us make it easy for the dealers because they don't have to screw around trying to find a problem. They can just do the work and be done with it!
 

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Re: (phuz)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>phuz</b> »</i></TD></TR><TR><TD CLASS="quote"><br>When I called them, just for laughs, to find out if they would update my software so I don't have a potential issue with the temp. gauge & limp mode, their first question was "well how do you know about this." the head-tech., Steve, sounded frustrated that I already had a TNN# ready to give him. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"><p>I thought people like us make it easy for the dealers because they don't have to screw around trying to find a problem. They can just do the work and be done with it!</TD></TR></TABLE><p>Just to clarify Steve isnt the head tech. To be honest from the conversations I have had with him. I'm not sure he has ever worked on a car, but I've had the same issues if the TNN. I give it to them and they constantly tell me it doesnt apply. Steve makes me laugh because I know he thinks I'm a big huge pain in the ass, but if your car was in 10 times in 10 months you'd be to.
 

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Re: (minorthr)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>minorthr</b> »</i></TD></TR><TR><TD CLASS="quote">Just to clarify Steve isnt the head tech. To be honest from the conversations I have had with him. I'm not sure he has ever worked on a car, but I've had the same issues if the TNN. I give it to them and they constantly tell me it doesnt apply. Steve makes me laugh because I know he thinks I'm a big huge pain in the ass, but if your car was in 10 times in 10 months you'd be to. </TD></TR></TABLE><p>I assumed he was because all my queries were diverted to him in the past.<p>I wouldn't be surprised if he never worked on a car. His knowledge is sub-par.<BR><BR>
<i>Modified by phuz at 11:19 PM 7-6-2006</i>
 
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