SwedeSpeed - Volvo Performance Forum banner

1 - 20 of 33 Posts

·
Registered
Joined
·
254 Posts
Discussion Starter · #1 ·
Greetings all,<p>On May 29th, my XC70 was shipped from Göteborg. I have been able to track it according to the information below (reading from below and up). This information relates to the search I did using the VIN of my car.<p>DELIVERED FROM PORT HUENEME, CA 29-06-2009 07:00:00 1 <br>DISCHARGED PORT HUENEME, CA 27-06-2009 02:00:00 1 <br>LINER RELEASE PORT HUENEME, CA 25-06-2009 12:53:02 <br>CUSTOMS RELEASE PORT HUENEME, CA 25-06-2009 00:00:00 <br>LOADED ON VESSEL SOUTHAMPTON 05-06-2009 11:28:00 1 <br>RECEIVED AT TERMINAL SOUTHAMPTON 03-06-2009 10:33:00 1 <br>DELIVERED FROM SOUTHAMPTON 03-06-2009 10:27:00 1 <br>DISCHARGED SOUTHAMPTON 03-06-2009 09:24:00 1 <br>LOADED ON VESSEL GOTHENBURG 30-05-2009 09:35:44 1 <br>RECEIVED AT TERMINAL GOTHENBURG 28-05-2009 08:25:04 1 <br>BOOKED GOTHENBURG 26-05-2009 10:44:45 1 <p>I also searched the ship name (Otello) and saw that after Port Hueneme, the ship sailed to Tacoma, WA on July 4th, and arrived on July 7th. I really thought that the car would have remained on the ship for customs declaration and then sent on to Tacoma on July 4th.<p>Weeks ago, I received a letter from Volvo that my car should be expected into Anchorage around July 27th. I contacted the local Volvo dealer last week to inquire and they had no clue about the car and does not have the means to trace it. I can accept that....<p>I called the OSD office yesterday to inquire, and after their research, they now say that my vehicle is still in Port Hueneme, CA!!!! It has been sitting there for over a month!<br>They further thinks that as soon as it starts moving by truck to Tacoma, it should only be a couple of weeks before I get it. They also stated that usually the OSD deliveries are within a day or two of the stated target date, which in my case was July 27th.<p>The irrational part of me <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> suspects someone did something to the car and it is currently being fixed, or some happy port employees decided to make use of my car for a while.<p>I am not blaming the dealer.....and Volvo OSD has been very accommodating so far to trace it for me and calling me back so I have no complaints there at all. I am just nervous about things outside of Volvo's control that may have resulted in my car being so drastically delayed.<p>Can someone kindly illuminate/educate me on what might be going on?<br>Thanks all,<p>freezingalaskan<p><br>
 

·
Registered
Joined
·
7,476 Posts
Re: How long does it take to get my car? (freezingalaskan)

You are too kind. Make a scene at the destination dealership. It should be there a month ago.<p>You can also call a custom broker. You should have his/her number somewhere in your paperwork. Broker would be able to tell if there are some issues with the customs.
 

·
Registered
Joined
·
68 Posts
Re: How long does it take to get my car? (freezingalaskan)

Sorry for you delay. Ours showed up at the dealer the day before promised. It seems that the dealer has no clue until the truck drives in. I do think that someone there has to have the date but not the people we deal with.<p>I hope it works out soon.<p>Kevin
 

·
Registered
Joined
·
7,476 Posts
Re: How long does it take to get my car? (PhotoKevin)

This thread is a point in case for arranging your transaction with one of the resident OSD specialists here.<p>They DO have a clue... <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <p>Meanwhile - whoever arranged the transaction at the destination dealership has an obligation to follow the car delivery through. They should have a direct access to all appropriate systems.<p>Do not be too nice. They are taking advantage of you being a nice person.
 

·
Registered
Joined
·
254 Posts
Discussion Starter · #5 ·
Re: How long does it take to get my car? (gascos80)

Thank you for replying.<p>Here is what I learned so far:<p>Volvo OSD told me yesterday that the car is still in California. On your advise I called the customs broker this morning and learned they had just processed my car after sitting down there since end of June. (Gee, thanks!!)<p>Volvo called me back today and confirmed the same information, and that now it should be put on a truck for Tacoma within 72 hours, but that they would try to "expedite" the process.<br>After arriving in Tacoma the car will have to wait to be put on another ship to be sent to Anchorage and who knows how long the car will wait there....<p>Volvo OSD claims it now should take about two and a half weeks for me to get the car. I am not sure I have any reason to believe that.<br>Either way, this is just about when I am going away on vacation....bummer!<p>And yes, if I ever do another OSD I will look to someone from this forum. The dealer has been somewhat "busy" everytime I dealt with them and they rushed the process when I placed the order, and now they claim they are powerless to help me find things out. I have been more successful to learn what is going on so I might just call and tell them how to do it. Maybe they will learn something....I really thought that by going locally my support would be better, but I was wrong.<p>Thanks again for responding, and I will keep you posted as to what is going on.<p>freezingalaskan<p>P.S. How many miles are typically added to the vehicle between drop off in Europe (Gothenburg) to the pickup at the dealer?<p><br>
 

·
Registered
Joined
·
7,476 Posts
Re: How long does it take to get my car? (freezingalaskan)

Re: P.S.<p>Close to none -just enough to unload from the ship, park at the port and load on the truck.<br> <br>I hope that the process will be more organized from now on.
 

·
Registered
Joined
·
6,707 Posts
Sadly all west coast cars are dropped off in California. Living in Seattle I would have obviously loved to have had both my OSD's dropped off just 30 miles away!<p>You car should not have sat for a full month. Having said that, the procedure is that the truck going to Seattle needs to be full. In other words they won't send a car carrier to Seattle with just your Volvo. Regardless, your car should not have been there much more than 1 or 2 weeks before being put on a truck to Seattle.<br>The process of getting her north Alaska I can't answer for.<br>Maybe you could have one of the dealers here in Seattle do a courtesy delivery and you could drive your car to Anchorage???<p>Carefully examine your car before you leave the dealership when it arrives. Pay especially attention to your wheels and potential oil drippings from the ship onto the paint of your car that leave acid rain-type spots.<br>Remember brand new cars are shipped with plastic to protect the paint. OSD cars do not get this treatment since they have obviously been driven around Europe.<p>Good luck.
 

·
Registered
Joined
·
411 Posts
Re: (flybynight)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>flybynight</b> »</i></TD></TR><TR><TD CLASS="quote">Maybe you could have one of the dealers here in Seattle do a courtesy delivery and you could drive your car to Anchorage???<p>Good luck.</TD></TR></TABLE><p>That is pretty much what happened to me. They unloaded my car in NJ instead of Georgia, and it sat there for a month waiting for a truck to Texas. I called Volvo and told them I would pick it up at Sillman Volvo in Philly, and they sent me an airline ticket AND reimbursed me for all my expenses. I took several days driving home, making a vacation of it, visiting relatives along the way. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0">
 

·
Registered
Joined
·
254 Posts
Discussion Starter · #9 ·
Re: (cmy4x4)

Picking up myself in Seattle would suit me just fine personally, but it doesn't fit my family's plan this year. Had I known about this delay I definitely could have planned for such an adventure having always wanted to drive the Alaska Highway.<p>I can understand that delays sometimes happen, but not getting an explanation as to why is a bit frustrating. Oh well......all I am hoping for now is that there is no damage to it from its journey.<p>freezingalaskan
 

·
Super Moderator
Joined
·
39,263 Posts
Re: How long does it take to get my car? (PhotoKevin)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>PhotoKevin</b> »</i></TD></TR><TR><TD CLASS="quote"> It seems that the dealer has no clue until the truck drives in. I do think that someone there has to have the date but not the people we deal with.<p>I hope it works out soon.<p>Kevin</TD></TR></TABLE><p>That is not true. The delivering retailer (which, in 9 out of 10 case is also the ordering retailer) can follow the car's journey from the moment the car is loaded on the vessel in Europe).<p>Once the car is through customs and released to the transport company, they retailer gets an e-mail and/or a notification that the car is on its way and they get an ETA.
 

·
Super Moderator
Joined
·
39,263 Posts
Re: (cmy4x4)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>cmy4x4</b> »</i></TD></TR><TR><TD CLASS="quote"><p>That is pretty much what happened to me. They unloaded my car in NJ instead of Georgia, and it sat there for a month waiting for a truck to Texas. I called Volvo and told them I would pick it up at Sillman Volvo in Philly, and they sent me an airline ticket AND reimbursed me for all my expenses. I took several days driving home, making a vacation of it, visiting relatives along the way. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> </TD></TR></TABLE><p>Yeah, that was an ALMOST mess, Ron! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"> But, in the end, it worked out! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0">
 

·
Super Moderator
Joined
·
39,263 Posts
Re: How long does it take to get my car? (freezingalaskan)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>freezingalaskan</b> »</i></TD></TR><TR><TD CLASS="quote"><br>P.S. How many miles are typically added to the vehicle between drop off in Europe (Gothenburg) to the pickup at the dealer?</TD></TR></TABLE><p>No more than 5 to 8.
 

·
Registered
Joined
·
411 Posts
Re: (GrecianVolvo)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>GrecianVolvo</b> »</i></TD></TR><TR><TD CLASS="quote"><p>Yeah, that was an ALMOST mess, Ron! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"> But, in the end, it worked out! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> </TD></TR></TABLE><br>Yeah, it was an ALMOST mess, but it worked out GREAT. Although I didn't get to meet you (Yannis), Melissa handled the situation very well. I WOULD HAVE NO RESERVATION ABOUT ANOTHER OSD. Even with the little hiccups, it was the BEST car buying experience I have ever had. <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0">
 

·
Registered
Joined
·
68 Posts
Re: How long does it take to get my car? (GrecianVolvo)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>GrecianVolvo</b> »</i></TD></TR><TR><TD CLASS="quote"><p>That is not true. The delivering retailer (which, in 9 out of 10 case is also the ordering retailer) can follow the car's journey from the moment the car is loaded on the vessel in Europe).<p>Once the car is through customs and released to the transport company, they retailer gets an e-mail and/or a notification that the car is on its way and they get an ETA.</TD></TR></TABLE><p>Yes, but that assumes that one would make the "great" effort to read such and e-mail. The folks here did not seem interested in that. Also, I had a missing accessory that I bought at FDC. I had to do the leg work to get that fixed as well.<p>Kevin
 

·
Premium Member
Joined
·
12,052 Posts
Re: How long does it take to get my car? (PhotoKevin)

Kevin,,<p>I have politely held my tongue long enough. An experienced OSD coordinator would have known where your car was and when it would be there...and if there was a delay, what was the cause!<p>This is not to say that your dealer is a bad guy...just that someone at the store can take the time to make a few calls and find out what is going on and help to communicate the status back to you.
 

·
Registered
Joined
·
68 Posts
Re: How long does it take to get my car? (universityvolvoOSD)

I got several promises but little follow up. I knew the disconnect was in the effort by the sales staff. I didn't think it was very good when I knew more about where my car was than they did. In my case, the car arrived the day before FDC's projection so no harm, no foul but it seems that can't be said for our friend FreezingAlaskan.<p>That being said. The parts and service folks have been great. I got winter tires and wheels cheaper than any of the tire dealers. We are still chasing a balky passenger door lock but like any intermittent problem, it works fine when we take it in. Parts and service has been above and beyond in every case.<p>Thanks to you and others on the forum, I learned a lot that made my minor problem resolution easier.<p>Kevin<p>P.S. on edit: Even with the little problems would I do it again? You bet I would!
 

·
Super Moderator
Joined
·
39,263 Posts
Re: How long does it take to get my car? (PhotoKevin)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>PhotoKevin</b> »</i></TD></TR><TR><TD CLASS="quote">I got several promises but little follow up. I knew the disconnect was in the effort by the sales staff. I didn't think it was very good when I knew more about where my car was than they did. In my case, the car arrived the day before FDC's projection so no harm, no foul but it seems that can't be said for our friend FreezingAlaskan.<p>That being said. The parts and service folks have been great. I got winter tires and wheels cheaper than any of the tire dealers. We are still chasing a balky passenger door lock but like any intermittent problem, it works fine when we take it in. Parts and service has been above and beyond in every case.<p>Thanks to you and others on the forum, I learned a lot that made my minor problem resolution easier.<p>Kevin<p>P.S. on edit: Even with the little problems would I do it again? You bet I would!</TD></TR></TABLE><p>Kevin,<p>Let me know if your car is not there by the time you were told. <BR><BR>
<i>Modified by GrecianVolvo at 6:30 PM 8-7-2009</i>
 

·
Premium Member
Joined
·
12,052 Posts
Re: How long does it take to get my car? (GrecianVolvo)

Looks like there may be some HEAT on the matter <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/tongue.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/embeer.gif" BORDER="0">
 

·
Registered
Joined
·
68 Posts
Re: How long does it take to get my car? (GrecianVolvo)

FreezingAlaskan is the one with the current problem. I got my car last year from the same dealer and got the same run-around about when it would be in. Mine was here on the FDC estimated time. From what I understand FA is still waiting.<p>But thanks for your concern anyway. Good people here on the forum.<p>Kevin
 

·
Super Moderator
Joined
·
39,263 Posts
Re: How long does it take to get my car? (PhotoKevin)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>PhotoKevin</b> »</i></TD></TR><TR><TD CLASS="quote">FreezingAlaskan is the one with the current problem. I got my car last year from the same dealer and got the same run-around about when it would be in. Mine was here on the FDC estimated time. From what I understand FA is still waiting.<p>But thanks for your concern anyway. Good people here on the forum.<p>Kevin</TD></TR></TABLE><p>Anyway, whoever it is... <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/embeer.gif" BORDER="0">
 
1 - 20 of 33 Posts
Top