Dude i gave up a long time ago. Apparently the guy had his laptop stolen somewhere, and since then dubstop hasn't been the same. There's a thread somewhere about some alternatives that i started. I'll try and dig it up later
Gee, I had great service from them a month or so ago. Emailed, they got right back to me, I ordered it and got it a couple days later. Granted, I bought the chrome trimmed one, but I also got it price matched!