Has anyone follow-up on this? Apparently, my VIN is covered but not sure what they do after I bring it in
Got my official 2016 oil consumption extended warranty notice
I know there's been talk of Volvo finally stepping up and providing warranty coverage for the oil consumption issue found in mid-2016 and before XC90s, but I got an official notification in the mail yesterday. It extends the warranty to 8 years or 100K miles for 2013-2016 60, 70, 80 and 90 series vehicles equipped with 4- or 5-cylinder engines.
At first I didn't understand the purpose of extending the warranty to 8 years on cars that are already older than 8 years (i.e. 2013, 2014), but the letter says you have 6 months (from Feb 3rd - the date of the mailing) to file for re-imbursement if it already happened. Also, the warranty is transferable to a new owner.
Kudos to Volvo for stepping up on this one. For me, I'm a little peeved because I recently sold my 2016 XC90 which had not yet show any symptoms of oil consumption to avoid this problem. Now, I could have held on to it for another year. Oh well. I will sleep a little better at night knowing that whomever bought my XC90 at least has some coverage in case this problem does come up in the next year/25K miles.
At first I didn't understand the purpose of extending the warranty to 8 years on cars that are already older than 8 years (i.e. 2013, 2014), but the letter says you have 6 months (from Feb 3rd - the date of the mailing) to file for re-imbursement if it already happened. Also, the warranty is transferable to a new owner.
Kudos to Volvo for stepping up on this one. For me, I'm a little peeved because I recently sold my 2016 XC90 which had not yet show any symptoms of oil consumption to avoid this problem. Now, I could have held on to it for another year. Oh well. I will sleep a little better at night knowing that whomever bought my XC90 at least has some coverage in case this problem does come up in the next year/25K miles.
1 - 20 of 33 Posts
It's not a recall. There is nothing to do unless you're burning a lot of oil, or you've already had the repair done. If you're burning a lot of oil, you need to see your dealer. If you've already had the repair done, you need to take it up with Volvo Customer Care ([email protected]).Has anyone follow-up on this? Apparently, my VIN is covered but not sure what they do after I bring it in
One new thing is they are covering the oil consumption test. I've attached a scan of the FAQ.
Attachments
-
223.3 KB Views: 34
How can a 2013 qualify for this if it's already past 8 years old? I don't get that at all. Or is is simply reimbursing past repairs for customers who paid before the 8/100K extended warranty?
This is my understanding of what they will do: If your Volvo is burning oil, Volvo will pay for an oil consumption test, and pay to fix the engine if the oil consumption is caused by the piston rings. If you have a 2013-2016 60, 70, 80 and 90 series vehicle equipped with 4- or 5-cylinder engine, and had the engine repaired because of bad piston rings prior to 100K miles/8 years, Volvo will reimburse you.
It's kinda a shame so many seem to be occurring at year 9 or just past 100,000 miles. That said, it's still nice Volvo is stepping up here on some very old models.This is my understanding of what they will do: If your Volvo is burning oil, Volvo will pay for an oil consumption test, and pay to fix the engine if the oil consumption is caused by the piston rings. If you have a 2013-2016 60, 70, 80 and 90 series vehicle equipped with 4- or 5-cylinder engine, and had the engine repaired because of bad piston rings prior to 100K miles/8 years, Volvo will reimburse you.
+1At first I didn't understand the purpose of extending the warranty to 8 years on cars that are already older than 8 years (i.e. 2013, 2014), but the letter says you have 6 months (from Feb 3rd - the date of the mailing) to file for re-imbursement if it already happened. Also, the warranty is transferable to a new owner.
Kudos to Volvo for stepping up on this one.
Thanks to Volvo for listening to customer complaints (whether here, other forums, or govt submissions) and responding to their benefit, and thanks to customers for complaining!
While late is better than never, gives me hope Volvo stands by their products and perhaps so should i. This situation might be me a few years into the future!
Hope the reimbursements go smoothly for those affected.
Great that they are taking care of this issue. The next one on their list should be the AC evaporator. Hopefully..
I submitted all of my documents today for reimbursement of the charges I incurred fixing the XC 90 oil consumption issue. My car is a 2016 Volvo XC 90, I will update you guys with their response.
Any idea turn-around time from dealers? Have the letter. Waiting to get it tested and repaired.
Probably like anything else, depends upon parts and schedule availability. Dealer told us today it qualifies, but they don't want to have more than one of these repairs in the shop at once, so they've scheduled it for Mar 17. I can only speculate that means they're doing more than a few of these.Any idea turn-around time from dealers? Have the letter. Waiting to get it tested and repaired.
FYI this doesn't cover you if you already paid to get this fixed. There is a class action lawsuit for that.
Yes it does. There is a reimbursement process.FYI this doesn't cover you if you already paid to get this fixed. There is a class action lawsuit for that.
Yep. Page two of the letter answers that.Yes it does. There is a reimbursement process.
"US customers send your repair order, proof of payment, and proof of ownership along with a copy of this letter to (and it gives the Mahwah, NJ corporate address)"
It also says the reimbursement offer is valid for six months from the date of the letter.
They found my VIN in their records and told me I qualify for this. Now the tricky part is getting my stealership to call me back so I can schedule it.
not if you had it done at an indy. Volvo being the passive aggressive ****ers again. Already had two customers denied because no bull**** oil consumption test was done. The test is bull**** gatekeeping. We can pull plugs and tell you in 15 mins the engine is ****ed.Yes it does. There is a reimbursement process.
I think they'll weasel wherever they can. I thought the 8 year/100k "extended warranty" was just a tad deceitful, since a lot of these vehicles will fall out of that 8 year window, regardless of mileage.not if you had it done at an indy. Volvo being the passive aggressive ers again. Already had two customers denied because no bull oil consumption test was done. The test is bull**** gatekeeping. We can pull plugs and tell you in 15 mins the engine is ****ed.
Hopefully, somebody will weigh in if/when they find out what Volvo does with their claim once they submit the requested documentation.
Well no, Volvo isn't going to pay for an indy to do the work. I don't think that's too surprising.
i didn't say they were going to pay an indy to do this work. I'm speaking of all the people who had an indy do this because they figured they were out of warranty and volvo wouldn't help them. what were they expected to do, roll the dice and pay out the nose to the dealer hoping they would get reimbursed in case volvo issued this? Nah those people are going to have to sue now because they fixed the problem on their own with the budget they could afford.
1 - 20 of 33 Posts
SwedeSpeed - Volvo Performance Forum
A forum community dedicated to Volvo owners and enthusiasts. Come join the discussion about performance, builds, modifications, classifieds, troubleshooting, maintenance, new releases, and more!
Full Forum Listing
Top Contributors this Month
View All
Old Reliable
380 Replies
ZZZZZZZ
351 Replies
Pioneer4x4
229 Replies
Recommended Communities
