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Discussion Starter · #1 ·
I am picking my car up from Service today.<p>The day I dropped it for the 7,500 mile maintenance, I called and asked about programming personal codes (two, specifically). They said it would cost me $45 a pop, which I thought was a bargain based on what I've read on here. However, also based on my SwedeSpeed experience, I asked if the upgrades were free up to 7, 500 miles. They told me they were not. I then said I wasn't interested.<p>Today, they called me to go pick up the car and they tell me the codes were programmed. They also said they were only going to charge me for an hour. Turns out the $45 was only the <b>part</b> charge (the code is a part) and it didn't include labor. I told them I never agreed to programming the codes, which I honestly did not. They said they would not charge me for the parts and only for one hour of labor (supposedly, the norm is one hour per code), so it would be $99. I insisted that I never gave the go-ahead, so they finally said to go pick up the car and I wouldn't be charged.<p>Now I feel bad, even though this is not my fault. Wrong? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0">
 

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Re: Getting free personal codes -- Should I feel bad or lucky? (Razor1973)

Unfortunately, they're only free for 2006 models. Why? I have no idea. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>Regardless, if ANYONE ever does ANY work on your vehicle that you do not authorize, it most certainly should be done for free . . . and you shouldn't feel bad about getting it for free either.
 

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Re: Getting free personal codes -- Should I feel bad or lucky? (R Salesman)

Thanks for the moral support. And to think you work for Volvo! <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"><p>Oh, I think the main reason these codes are free for the MY 06 is because Volvo felt like giving something back after taking away the free maintenance. My 2c.
 

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Re: Getting free personal codes -- Should I feel bad or lucky? (Razor1973)

Nah, it's their fault for doing it.<p>Why such a ridiculous charge for a 5 minute procedure anyway? How hard can it be to do a software download?
 

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Re: Getting free personal codes -- Should I feel bad or lucky? (frankhoffy)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>frankhoffy</b> »</i></TD></TR><TR><TD CLASS="quote">Why such a ridiculous charge for a 5 minute procedure anyway? How hard can it be to do a software download?</TD></TR></TABLE><p>Apparently, as per <A HREF="http://forums.swedespeed.com/zerothread?id=58239" TARGET="_blank">this thread</A>, the actual codes need to be ordered through the Parts department and they are unique per vehicle, so they have to be downloaded and paid for everytime. Ridiculous charges for labor is another story.
 

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Re: Getting free personal codes -- Should I feel bad or lucky? (frankhoffy)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>frankhoffy</b> »</i></TD></TR><TR><TD CLASS="quote">Nah, it's their fault for doing it.<p>Why such a ridiculous charge for a 5 minute procedure anyway? How hard can it be to do a software download?</TD></TR></TABLE><p>I agree with Frank. I think Volvo is being seriously cheap by charging $$ for such little changes. For Christ's sake, to charge for adjusting the heat setting on the seats is beyond cheap. I think dealers that are charging $100+ for something like do not vaule their clients well.<br>What next, charge by the pound for how much air they put in the tires??!! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0">
 

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Re: Getting free personal codes -- Should I feel bad or lucky? (frankhoffy)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>frankhoffy</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Why such a ridiculous charge for a 5 minute procedure anyway? </TD></TR></TABLE><p>VIDA/VADIS runs on Windows.<p>Step 1. 5 minutes to boot Windows.<br>Step 2. 5 minutes to load horribly inefficient Btrieve based application.<br>Step 3. 3 minutes logging into VADIS and selecting the proper car/market/options.<br>Step 4. 10 minutes screwing around checking connections for "VCT2000 not found" error.<br>Step 5. 13 minutes repeating Steps 1-3.<br>Step 6. 10 minutes trying to navigate the Parts Obfuscation Module looking for the proper download after determining it is a CEM download and not where you have been looking.<br>Step 7. 30 seconds downloading the file (Server unavailable)<br>Step 8. 30 seconds re-downloading the file (CRC error, file corrupt)<br>Step 9. 30 seconds re-re-downloading the file (Socket connection reset, interrupted download)<br>Step 10. 30 seconds re-re-re-downloading file (SUCCESS!)<br>Step 11. 5 minutes Verfifying that car has accepted the download and the function has been added/modified.<p>Total = 53 minutes and proof that a 5 minute job on Windows actually takes 53 thus ensuring my job security. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0">
 

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Re: Getting free personal codes -- Should I feel bad or lucky? (StaggRLee)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>StaggRLee</b> »</i></TD></TR><TR><TD CLASS="quote"><p>.<p>Total = 53 minutes and proof that a 5 minute job on Windows actually takes 53 thus ensuring my job security. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> </TD></TR></TABLE><p>And the whole time the Tech can sit around reading the sport page, pick his/her nose/arse, or being do something else (like scratching my Peg while doing a tire rotation). <IMG NAME="icon" SRC="http://********************/smile/emcocktl.gif" BORDER="0">
 
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