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Discussion Starter · #1 · (Edited)
TO start I am not bashing the dealership, trying to get some feedback. I understand non warranty work can be expensive but this seems over the top.

My A/C has not been working well and has been intermitently blowing some white "smoke" or what ever it might be. I took it to Gengras Volvo in Meriden, CT to get it checked out. Service calls to tell me the condenser needs to be replaced and it will take $1,300 to do it!!! :eek: I know the part is about $200-$250 and ALLDATA has the job listed at 2.3 hrs. So even at $125/hr for labor only comes to about $280+$250 for the part= $530 plus however much to recharge the a/c. I understand there is also $120 diagnostic fee so total shouldnt be anymore than $700-$800. Regardless I took the car back and did the job myself. Plus the under plastics were falling off the car when I took it home. /Rant
 

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Welcome to the world of the Stealership. The quote will usually include 2-3 hours of OOPSIE time that they will charge you in case something goes wrong, why not go through a certified specialist?
 

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I've had a few subpar experiences with the Gengras operation. Unfortunate, but not particularly surprising.
 

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TO start I am not bashing the dealership, trying to get some feedback. I understand non warranty work can be expensive but this seems over the top.

My A/C has not been working well and has been intermitently blowing some white "smoke" or what ever it might be. I took it to Gengras Volvo in Meriden, CT to get it checked out. Service calls to tell me the condenser needs to be replaced and it will take $1,300 to do it!!! :eek: I know the part is about $200-$250 and ALLDATA has the job listed at 2.3 hrs. So even at $125/hr for labor only comes to about $280+$250 for the part= $530 plus however much to recharge the a/c. I understand there is also $120 diagnostic fee so total shouldnt be anymore than $700-$800. Regardless I took the car back and did the job myself. Plus the under plastics were falling off the car when I took it home. /Rant
I just replaced my condenser and it's blowing the white "smoke", it's actually condensation caused by air in the lines I believe, but I'm no expert. First I would suggest you have a full AC evacuation and recharge. Then if your condenser must be replaced you can go the route I did. I bought a new condenser for $135 shipped and it included a new drier and all. I installed it myself, took about 7 hours (including the time to readjust my FMIC piping and bend the drier into the correct place, also caused by my FMIC piping), a certified mechanic should be able to do it in a couple of hours easily. So all said and done you can have it installed and running for around $400-$500
 

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TO start I am not bashing the dealership, trying to get some feedback. I understand non warranty work can be expensive but this seems over the top.
You're not bashing the dealership, yet you start a thread titled "Gengras Volvo- rip off?"

Was the thread title supposed to be complimentary?
 

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Gengras in East Hartford will get it right. I use a good Indy in Glastonbury called imported auto. Good guys who will stand behind their work.
 

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My dad's new company T6 XC70 came from Gengras. I'd never heard of them before that...
 

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Discussion Starter · #10 ·
Thank you everyone for the input. I usually do all car work myself but I have been so busy with work I just haven't had the time. It just seemed the price was WAY over the top. If I ever need the dealership again I will try else where. I will give Gengras this much- their staff was very courteous and helpful. They were out of rentals so they drove me home and picked me up to get my car.
 

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I know that the cost SOUNDED high - but replacing the Condenser is not an easy project.
This is one of those where the Part is cheap, but the labor IS going to be an itchbae:

The Condenser is the Cooling Coil that is located inside the cooling / heating ductwork, and is probably "burried" under about 20 layers of assorted Dashboard Crap that needs to be removed, and then put back together. Not complex, but tedious. Doing all of this without trashing your dash is where the costly labor comes in.

Next time, be a bit more careful in naming the topic before "trashing" a dealer - save that until you are sure that the trashing is due...
 

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Discussion Starter · #12 ·
I know that the cost SOUNDED high - but replacing the Condenser is not an easy project.
This is one of those where the Part is cheap, but the labor IS going to be an itchbae:

The Condenser is the Cooling Coil that is located inside the cooling / heating ductwork, and is probably "burried" under about 20 layers of assorted Dashboard Crap that needs to be removed, and then put back together. Not complex, but tedious. Doing all of this without trashing your dash is where the costly labor comes in.

Next time, be a bit more careful in naming the topic before "trashing" a dealer - save that until you are sure that the trashing is due...
If you re read my initial post I said All Data quotes the job at 2.3 hrs of labor, hence it is not a long and tedious job which is why i was concerned. In fact it is a relatively easy job. So being charged that much for a cheaper part and 2 hrs of labor doesnt add up.
 

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You are describing the evaporator. The condensor is up at the front of the car.

That said, the symptom described is more one of the evaporator icing up. That is not normally related to a condensor fault. I wonder if the servicewriter got it wrong, and they really did do the evaporator, and if so, it is a nasty job.
 

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+1 for Gengras in EH.

That's not 'smoke' coming out, it's condensation. When the relative humidity is high and the AC system is cooling full-bore, you'll see this happen until the cabin air gets dried out.
 

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Discussion Starter · #15 ·
You are describing the evaporator. The condensor is up at the front of the car.

That said, the symptom described is more one of the evaporator icing up. That is not normally related to a condensor fault. I wonder if the servicewriter got it wrong, and they really did do the evaporator, and if so, it is a nasty job.
That would make sense then
 
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