Just need to vent. I'm 5 hours from our nearest dealer.
1 Month ago:
Took the car into the dealer for the recalls and to fix a chip in the windshield. Left it there for a week while I was traveling. Came back a week later, they fixed the windshield but "forgot" to do the recalls. It was Friday night so I had to drive home.
Got home and my internet in the car no longer worked. Called the dealer, they said, oops, you better bring it back to use to fix that.
3 Weeks ago:
Made a new appointment to do the recalls (again) and to fix the internet in the car.
Today:
Drove the car 5 hours down, dropped it off for the afternoon. Came back and they didn't have the parts for one of the recalls (despite knowing that I was coming for a month) and the "forgot" to do the internet fix. They quickly tried to fix the internet but said, "we can't get a hold of Volvo corporate because they are closed. You'll have to make another appointment and come back next week."
Ugh. I talked to the General Manager and expressed my frustration as I'll need to make a third 10 hour round trip because they "forgot" to order parts and broke my internet. I asked if there was nothing they could do to compensate us for the miles, the hotels, the hours. He said, "Well, we'll see what we can do, but we can't promise anything."
I am a pretty reasonable guy and don't mind bringing a new car like this in for recalls and adjustments, but sheesh, this is ridiculous.
1 Month ago:
Took the car into the dealer for the recalls and to fix a chip in the windshield. Left it there for a week while I was traveling. Came back a week later, they fixed the windshield but "forgot" to do the recalls. It was Friday night so I had to drive home.
Got home and my internet in the car no longer worked. Called the dealer, they said, oops, you better bring it back to use to fix that.
3 Weeks ago:
Made a new appointment to do the recalls (again) and to fix the internet in the car.
Today:
Drove the car 5 hours down, dropped it off for the afternoon. Came back and they didn't have the parts for one of the recalls (despite knowing that I was coming for a month) and the "forgot" to do the internet fix. They quickly tried to fix the internet but said, "we can't get a hold of Volvo corporate because they are closed. You'll have to make another appointment and come back next week."
Ugh. I talked to the General Manager and expressed my frustration as I'll need to make a third 10 hour round trip because they "forgot" to order parts and broke my internet. I asked if there was nothing they could do to compensate us for the miles, the hotels, the hours. He said, "Well, we'll see what we can do, but we can't promise anything."
I am a pretty reasonable guy and don't mind bringing a new car like this in for recalls and adjustments, but sheesh, this is ridiculous.
