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You can get a good idea if you look at the car fax. It might not be to the day, but it will give you a general month or so. Or just call the dealer up and ask them what the in service date is.

You mentioned the dealer did a repair once before, but you didn't say how long ago that was. While the warranty for rust through is unlimited miles/km I'm curious how many miles your cars has too.

And anyone who claims to be an automotive person and says they've never seen rust that bad is full of it =-D
 

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Discussion Starter · #22 ·
Same issue here. S80 8 2007 with 165k. My mechanic suggested to get the front subframe reinforced with welded steel plates. Let me know if I can join the claim with Transport Canada. I was about to go to a body shop to fix this issue. Please contact me [email protected]

He will contact you Rob......this is what he wrote me

Merci, je vais faire le suivi.

Julien Dufort, ing.
Équipe de sécurité routière
Génie Mécanique
Polytechnique Montréal
 

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View attachment 128499

I am still stuck on their charging you $640 for an expansion tank cap.

I had to replace the complete expansion tank (with cap) on my 2008 Saab 9-3, since pep boys did not seem to know the exact cap that went with my tank- $24 or so. 15 minutes to replace - DIY

Hopefully you had a typo and they didn’t really gouge you that way. If they did, I would sue them in small claims for a refund and also report them to that same agency

The bigger matter is that I would take a car of that vintage to an independent Volvo mechanic anyway - not to an overpriced dealership, and ask them to show you the damage from underneath - raise the car . If there is that much corrosion on one side, you can be sure that the other side, and elsewhere, has comparable damage.

You should be thinking of replacing that car anyway - the frame may not have been properly painted and corrosion protected. That is a serious hazard waiting to happen.



Hi to All of you, I am from Canada, own a 2010 s80 V8. Last week I had to go to the stealer (Dealer) for an engine heating problem......640$ for changing the expansion tank cap (the "O" ring was dead. That said, they advised me that the front subframe was "corroded", in fact, there is a huge hole on it making the possibility of the engine of falling to the ground or worst....ROAD !

I made a complaint to Transport Canada, and to my full surprised they contacted me. They came to my place to make technical and engineering expertise on the subframe. Any of you had a similar problem ??

They probably ask to Volvo Canada to make a safety recall........in probably a year......so MAKE SURE to check yours
 

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Discussion Starter · #24 ·
Tks fo your reply, the cap cost did include a pressure test and they unplug some spark plugs to make sure the head gaskets were not affected...... yep 640$ is insane.... last year I asked them to change the tension belt and belt........1600$............ I don't know where they are living ......... not on the same planet as me for sure......that said I can do my own mechanic... I owned land rover for years.......have plenty of tools but the Yamaha engine on the Volvo is not as easy an environment as we can think.........not a lot of place left to work and it is the only reason why I had to bring it to the dealer...........sorry the stealer !
 

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Clearly though you looked at the challenge of the job and the cost the dealer presented and determined it wasn't worth it to do yourself. How is the dealer doing wrong by you here?
 

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Diagnosing, pulling the plugs on a that V8, pressure testing and determining what it was, the cost being $640 doesn`t seem that out of line. Apparently you couldn`t figure it out and do you think it`s any easier for them to work on than you?
 

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Discussion Starter · #28 ·
Clearly though you looked at the challenge of the job and the cost the dealer presented and determined it wasn't worth it to do yourself. How is the dealer doing wrong by you here?
Before sending the car out there I changed the water pump, thermostat..........but never thought it could be the cap's O Ring..... I think a Volvo specialist would have to find the problem quicker than 3 hours spent on my engine..
 

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Sounds like they did a compression test to make sure the engine didn't already overheat and blow a head gasket.

Not how I would have handled it but not exactly criminal either.
 

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Discussion Starter · #30 ·
no no ..... not criminal either I know......640$ for 3 hrs of work + a simple cap........is expensive in my point of view
 

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Before sending the car out there I changed the water pump, thermostat..........but never thought it could be the cap's O Ring..... I think a Volvo specialist would have to find the problem quicker than 3 hours spent on my engine..
It seems they were being thorough and had concerns about damage from over heating. I`m sure they knew of the cap relatively quickly.

I could hear you saying if they replaced only the cap and you had a head gasket issue a week later, you would tell us how crappy a job the "stealership" did and can`t believe they didn`t check compression. You'll get no favor from me.
 

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Discussion Starter · #32 ·
It seems they were being thorough and had concerns about damage from over heating. I`m sure they knew of the cap relatively quickly.

I could hear you saying if they replaced only the cap and you had a head gasket issue a week later, you would tell us how crappy a job the "stealership" did and can`t believe they didn`t check compression. You'll get no favor from me.
totally agree with your comments..........10000000%
 

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In this case, I think the cost was relatively justified. However. I’m pretty sure “stealer” was meant more as an offhand remark aimed towards the low quality of service and lack of transparency some (not all, and not most) dealers have.
There are many examples of this I can give, but two or three dealers’ service depts. around Toronto have been known to do sh!tty service while trying to make some extra money at the same time.

One example: I know several people who bought P2 S60s new. Four of them, around 10k miles into ownership, began feeling a very big vibration that would shake the whole car when under load (acceleration), and their stories are more or less similar.
Today, obviously, one of the first things we’d look at are the axles. What did those dealers do? Without taking the cars for proper test drives (only on surface streets), told mechanically unknowlegeable customers that their tires had worn unevenly, and that it wasn’t covered under warranty. New tires bought, didn’t fix the problem. Back to dealer. Brakes changed all around. Didn’t fix the problem, back to dealer. Control arms changed, wheel hubs changed, more suspension components changed, didn’t fix the problem. Back to dealer.

This repeated several times until they took it to an Indy (my Indy, whom I had recommended them when I heard their stories), he took it onto the highway, felt that same vibration, and was actually able to diagnose the relatively simple problem. Granted, he’d already been working on Volvos for over 35 years at that point, so there was a lot of experience under his belt, but still. Told the customer what the problem was, they took it to the dealer, and they didn’t want to hear it. They insisted the wheels had a problem, it wasn’t the axle, etc. etc, to the point where the customer had to ask my Indy to come in and help deal with them.
Suffice to say, by the end of that day, the drive axles were changed by the dealer begrudgingly, under warranty, and the problem immediately went away.

I know many people who have had similar stories with the dealers in my area (one or two are actually really good and honest — the rest try and pull this stuff though). This obviously wasn’t the case here when we’re talking about that ~$600 repair bill, but I don’t blame people for being jaded against dealer service depts. It’s definitely unfortunate, as there are countless dealers who try to be as transparent as possible with everything they do, alongside having techs and service depts. which are actually excellent, know their stuff, and most of all, are good, honest people.

I think that was just a misplaced offhand remark which evidently wasn’t really warranted given the situation and the amt. of work done in that instance.
 

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I know what he meant. The joke is tired though.

I've fixed plenty of cars that indy shops have messed up. Are all indy shops bad? No.
 

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Yeah — I think it sort of goes both ways in this instance, evidently, all depending on the quality of service and transparency both shops have.
 

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It`s all about pay, dealers pay $25 to $40 an hour using the abomination known as flat rate and charge customers $110 to $150 an hour. Here in Seattle they all leave for Union jobs at Boeing where the pay and benefits are such you can actually raise a family. Young guys don`t want to work on cars anymore and it is becoming hard to keep anyone good. It will only get worse
 

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Discussion Starter · #37 ·
Last update; Volvo Canada refused to honor the warranty based on the fact that a subframe is not part of the "Frame". Therefore, no warranty can be applied to this part.
 
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