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I have a 2001 Volvo V70T bought from Orange County Volvo. It now has 15K miles on it. Two weeks ago, I brought it in for service due to the fact that it shifted roughly from gears 2 to 3. I have read somewhere that it just needed a new "software download". I told this to the dealer but he said that my model did not need that particular software. Instead they downloaded a new "adaptation". (Whaterver that means!). Drove it back the day after and nothing changed. Shifting is still rough from 2-3 specially on low speed driving. Sometimes it is so rough that it "clunks".. The idiots from the dealer did not even test drive the car before giving it to me..<br>This really irritates me since my wife drives the car with my baby often.<br>It may or may not be serious but the uncertainty of the transmission if it will just break down or not is enough. This is unacceptable for a car this new. This is our first Swede and European car coming from several Infinitis and not used to having problems this early. Dont get me wrong, I love the V70 and can't wait to purchase the S60R in the future.<br>Has anyone experienced this before? I guess I need to get back to the dealer which is a hassle.
 

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Re: First Post Here- I need HELP (esanmiguel)

<BLOCKQUOTE>quote:<HR> The idiots from the dealer did not even test drive the car before giving it to me..<br><HR></BLOCKQUOTE><p>If you are absolutely and 100% sure that they did nto test-drive your car, do not ever go back again or speak with the owner. If you don't get anywhere with the owner, use someone else. There are plenty of other Volvo Retailers.<p>Does it shift rough when it [engine] is cold or all the time?<br>Yannis
 

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Re: First Post Here- I need HELP (GrecianVolvo)

Actually I was not sure if they did test drive the car or not. Nevertheless, they should have noticed the rough shift if they did test drive the car. <p>The rough shifting happens when engine is cold or hot. More noticeable on low speed driving, less noticeable when flooring the gas pedal. Nevetheless, other gears asiode 2-3 shifts are very smooth.
 

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Re: First Post Here- I need HELP (esanmiguel)

<BLOCKQUOTE>quote:<HR>Actually I was not sure if they did test drive the car or not. smooth.<HR></BLOCKQUOTE><p>That's not what you, first, posted...Your post included the statement " <I>The idiots from the dealer did not even test drive the car before giving it to me...</I>"...WHAT IS IT? And you called them "idiots"?<p><br>Yannis
 

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Re: First Post Here- I need HELP (GrecianVolvo)

If they drove it or not isn't really the issue, he shouldn't have that shifting problem. Obviously they did not fix it, <U>bottom line</U>. Not a happy customer thus far, I would give them one more shot explaining to them simply if they can't fix it and some else does the job, they will lose all servicing and future sales to the nearest competitor. That's the way it has got to be. Give them the car for a day and you should get back a smooth shifting car or an explaination of the work under warranty that will be required.<br>Good luck!
 

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Re: First Post Here- I need HELP (Spearzy)

<BLOCKQUOTE>quote:<HR>If they drove it or not isn't really the issue, he shouldn't have that shifting problem. Obviously they did not fix it, <U>bottom line</U>. Not a happy customer thus far, I would give them one more shot explaining to them simply if they can't fix it and some else does the job, they will lose all servicing and future sales to the nearest competitor. That's the way it has got to be. Give them the car for a day and you should get back a smooth shifting car or an explaination of the work under warranty that will be required.<br>Good luck!<HR></BLOCKQUOTE><p>What you wrote is true but coming from the Retailer side when people automatically assume that the "big, bad dealer" did not do his job...Now, after reading his "I am not that sure if they test drove or not", I feel that they may have tried and were unsuccessful, not like they did not even try...puhleeze!<p>Yannis
 

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Re: First Post Here- I need HELP (esanmiguel)

<BLOCKQUOTE>quote:<HR>Orange County Volvo. <HR></BLOCKQUOTE><p>I take my car there for service. They have always done a good job.<p>Talk to Brian Duncanson. He is a pretty good guy and should take care of you.
 

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Re: First Post Here- I need HELP (GrecianVolvo)

Yeah, I try not to have a me vs. them attitude, afterall the dealer is the most trust worthy as they want you to buy your next car there as well. Service and parts may be the gravy but I doubt a dealer would ever rip into a customer unessasarly like a private garage can and will(some). Trust for me easiest with the car dealer as they are generally looking at the big picture, especially if you bought your car there! Once in a while I'll get outside work done only because I outsourced parts waayyy cheaper. If I had more money all the time no one other than myself or the Volvo dealership would ever touch my ride <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> That's why I recommend going back and trying again, just being more stern. Even the best of relationships can happen after a rocky start, hopefully this Volvo dealer will pull through!
 

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Re: First Post Here- I need HELP (GrecianVolvo)

Why is everyone getting on my case when I called the dealers "idiots". Ok, maybe they don't deserve to be called idiots but I just said it out of frustration. <p>The POINT is, I took the car for service because the tranny was shifting rough.. They gave it back to me the same exact condition when I took it in. And they claim to have fixed the problem by downloading a new "adaptation". Its not fixed.<p>The rough shifting is there ALL the time They should have noticed it. So, did they really test drove the car before giving it back to me and telling me its now "fixed" ? Or did they just assume whatever they did fixed the problem. Anyway, I am taking the car back this week.<p>You guys need to lighten up and wear looser underwears. <IMG NAME="icon" SRC="http://********************/smile/emsmile.gif" BORDER="0">
 

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Re: First Post Here- I need HELP (esanmiguel)

Yannis <U>is</U> a dealer, you offended him! His feeling are rather fragile as we know what gentle creatures sales people can be! <IMG NAME="icon" SRC="http://********************/smile/emwink.gif" BORDER="0"> <br>J/K Yannis! <IMG NAME="icon" SRC="http://********************/smile/emwink.gif" BORDER="0"> <p>But yeah, take it back again, sinse you were just there they should be more receptive. Perhapse ask a mechanic to come take a quick spin with you. I'm sure they would do that...
 

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Re: First Post Here- I need HELP (esanmiguel)

<BLOCKQUOTE>quote:<HR>Why is everyone getting on my case when I called the dealers "idiots". Ok, maybe they don't deserve to be called idiots but I just said it out of frustration.<HR></BLOCKQUOTE><p>First of all, "everyone" did not get on your case, it was just me and I am hardly "everyone"...I understand your frustration and you may be right. But, again, coming from the Retailer's side that is not going to win you any friends. You would feel the same if, "out of frustration", I called you an idiot...That's all!<p><br><BLOCKQUOTE>quote:<HR>You guys need to lighten up and wear looser underwears. <IMG NAME="icon" SRC="http://********************/smile/emsmile.gif" BORDER="0"> <HR></BLOCKQUOTE><p>Don't you worry about our "underwears" (sic), just make sure that yours doesn't have any brown stains... <IMG NAME="icon" SRC="http://********************/smile/emsmilep.gif" BORDER="0"> <p>Yannis
 

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Re: First Post Here- I need HELP (esanmiguel)

My suggestions is that you sit in the car when they do a test drive. That way you can point out to them what the problem is. I always do that whenever there's a problem with the car. Sometimes, when they just drive the car they don't pay attention to it, but when you point it out to them what to look for, they can tell the difference.<br>
 

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Re: First Post Here- I need HELP (GrecianVolvo)

Yannis,<p>Not to P you off but looking at all the same sh*t happening to the GT box again and again and again starting April 2000 when the first GT's reached the customers and the absolutely insulting way Volvo has handled it so far by telling every customers that he/she is the only one experiencing the problem while in the mean time pumping all the cars full of one software update after the other and replacing gearboxes all over the place you can't convince me that the dealer is not aware of these problems.<br>The dealers are probably instructed by Volvo to ingnore their a*s off until they drop dead on the spot and that is when there comes a point where a dealer can be called an idiot. (<--period)<br>You can tell all kinds of nice stories but these are the facts.<p>How about the Valve body replacements? only after the customer is begging to his knees or after taking legal steps is it possible to get a VB replacement..<p>Software update FID667, the non existing FID668? (the real BUGFIX how do I screw a customer by bypassing a faulty B4 valve?)<p>It took Volvo more than 2 year to find a, what it looks like acceptable, solution for a VERY dangerous problem.<br>A problem that can get people killed because one of these days the above mentioned gearbox will open the torque converter at a very inconvenient moment which could cause a situation where one might loose control of the car.<p>Want prove? I am <A HREF="http://home.wxs.nl/~dijkstra/history.html" TARGET="_blank">prove</A>.<br>Ask Darell, remember him? Jose from Portugal being a "test driver" for Volvo for 2 years already.<br>Ask all the other people who have experience with the Volvo/Lemon law experience.<p>One word is appropriate yes, Idiots for not pointing Volvo at this "anti safety feature" of the GT gearbox.(and the very few AT's with the same behavior.)<p>I hope one of these days Volvo receives a multi million dollar lawsuit for this......I really do.<br>It p*sses me off for sure, even after 2 years.<p><br>
 

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Re: First Post Here- I need HELP (Johann)

Whoa, whoa, whoa...Easy now, Flying Dutchman!<IMG SRC="http://www.stopstart.fsnet.co.uk/smilie/peepwall.gif" BORDER="0"><p>What does all this have to do with what is happening, here? We are talking about the <I>alleged</I> incompatibility of a Volvo Retailer and you are telling me about Volvo's (as a company) faults...which may be valid, I am not going to argue with you on this although <U>every manufacturer</U> reacts exactly the same in similar situations...<p>Listen, I am not here to BLINDLY defend "the honor" of the Volvo Retailer. I do work for one so this alone will deprive me from any "credibility" in the eyes of few. I do recognize the fact that not all Volvo Retailers are created equal and none is perfect. But one thing that a lot of people do not realize is that there are always <B> <U>TWO</U> </B> sides to a story (in ALL stories) without demeaning or taking anything away from the gentleman's post, above.<p>In ending this, it is not always the "big, bad, greedy, incompetent and idiotic dealer"...many times it is the "not knowledgeable, unreasonable, frustrated or suspicious" Volvo (or whatever brand you drive) owner. And some other times it is both or it is "big, bad car manufacturer"!<p>That's all!
 

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Re: First Post Here- I need HELP (GrecianVolvo)

Yannis.<p>Want to start a dealership in the Netherlands? <IMG NAME="icon" SRC="http://********************/smile/emsmile.gif" BORDER="0"> <p>One unfortunate miscalculation in Volvo's strategy, the forums on the internet...<br>A lot of people are very knowledgable when it comes to flaws and shortcomings on cars these days.<br>You can read the real problems between the whining.<br>I my case me and my brother both owned a V70T5 GT, one from April and the other from July.<br>Both were serviced by different dealers and both showed identical problems.<br>My car was the worst of the 2 but by brother left the Volvo brand because he was fed up with the way he was treaded at the dealer.<br>Fyi, he is 3 years older and has a "stutter" problem so probably more brains and tactics compared to me but still fed up with the way a dealer wants to put him in place by telling all kinds of fairytales.<br>Both dealers are now under one oranization.<br>My impression in the Netherlands is that there is no Volvo overhead but that all things are operated as a big dealer network so I wonder how many real problems are directed straight to Volvo.<br>What I think what most dealers forget is that the customers have to pay a huge amount of money for their cars, it's not a Sony walkman you buy at a street corner.<br>Add to that that most customers are not very technical and start worrying when the slightest kling or klang appears in their car.<br>The dealer MUST take this in to consideration, it's part of his job so he must act accordingly.<br>For a lot of people a gearbox change on their car is like an operation on their own body.<p>I think Volvo should drop the AT's and go MT only <IMG NAME="icon" SRC="http://********************/smile/emwink.gif" BORDER="0">
 

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Re: First Post Here- I need HELP (Johann)

Sorry for being somewhat off topic. I purchased a 2001 V70 T5 GT in September 2000, and have followed the GT saga here and on other forums assiduously. The car has been updated with 667 (tried for 668) and currently has over 37,000 miles. I generally view Geartronic as the compromise it was designed to be; I have noticed occasional rough shifts and wished for a manual, and I alternately have been pleased with GT and glad to have an automatic. The reason I post today is my pleasure driving home last night (an unusual occurrence) with GT engaged. It was extremely nice! And my dealer has yet to let me down.
 

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Re: First Post Here- I need HELP (Johann)

<BLOCKQUOTE>quote:<HR>Yannis.<p>Want to start a dealership in the Netherlands? <IMG NAME="icon" SRC="http://********************/smile/emsmile.gif" BORDER="0"> <p>One unfortunate miscalculation in Volvo's strategy, the forums on the internet...<br>A lot of people are very knowledgable when it comes to flaws and shortcomings on cars these days.<br>You can read the real problems between the whining.<br>I my case me and my brother both owned a V70T5 GT, one from April and the other from July.<br>Both were serviced by different dealers and both showed identical problems.<br>My car was the worst of the 2 but by brother left the Volvo brand because he was fed up with the way he was treaded at the dealer.<br>Fyi, he is 3 years older and has a "stutter" problem so probably more brains and tactics compared to me but still fed up with the way a dealer wants to put him in place by telling all kinds of fairytales.<br>Both dealers are now under one oranization.<br>My impression in the Netherlands is that there is no Volvo overhead but that all things are operated as a big dealer network so I wonder how many real problems are directed straight to Volvo.<br>What I think what most dealers forget is that the customers have to pay a huge amount of money for their cars, it's not a Sony walkman you buy at a street corner.<br>Add to that that most customers are not very technical and start worrying when the slightest kling or klang appears in their car.<br>The dealer MUST take this in to consideration, it's part of his job so he must act accordingly.<br>For a lot of people a gearbox change on their car is like an operation on their own body.<p>I think Volvo should drop the AT's and go MT only <IMG NAME="icon" SRC="http://********************/smile/emwink.gif" BORDER="0"> <HR></BLOCKQUOTE><p>Yeah...In Europe, I would like to start one...My grandfather owned a very large size dealership, in Greece and my father was the Sales Manager; he always treated his customers with care and self respect and he taught me to be this way, sometimes to a fault. I did not have to work where I work now, I just chose it because I secretly admired Volvos (and BMWs! hehe!) ever since I was little...<p>Anyway, back to the story...You made some very valid points about service, problems, etc. Unfortunately, for the consumer, in Europe the system is very much centralized to the point that there is one "chief" importer who also acts as a dealer and allocates cars to his...competition...HUH? So, any major problem that a customer may have, it will be very hard to reach the manufacturer unlike here in the US where the dealer network is not this centralized.<p>It is a vicious cycle, Johann. The manufacturer can get bogged down by a huge number of idiotic complaints that do not merit attention and in that "sea of stupidity" the valid complaints get drowned. On the other hand, many Customer Service Centers are staffed by low-paid, ignorant people who do not know anything about cars and the bureaucratic juggernaut gets started with all the disastrous results that may follow (unsolved problems, complaints and finally loss of customer base)...Arghhh, it should not be a hard problem to solve as long as the right people are there to listen...<p>Yannis
 

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Re: First Post Here- I need HELP (Beemer_eater)

I've taken my 850 to in Californ-i-a<p>Scandia (bought out by Bozzani)<br>McKevitt<br>Orange County<br>Rusnak<br>Bozzani<p>All of the retailers seem really big on service. I haven't had any 'issues' with any of them. And they always seem to want to rectify a problem before they return the car to the customer. My only beef with any of the dealers is Rusnak because their facility is small, they are always booked and it takes about 1 week to get an appt for service. Now I go to Bozzani. We change dealers because we moved a few times.<p>I took my 850 to Bozzani to check out that rear brake vibration and they couldn't figure it out so they returned it after they washed the car! and I got charged $0. They were apologetic that they couldn't find the problem and they didn't even charge me to look at it. <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <p>These are my experiences.
 
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