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I just went for my first visit to the dealer with a list of minor issues in hand. I have an 02 2.4T with about 4000 miles on it and absolutely love the car. <p>The thing I was concerned about most is that the automatic climate control has been switching itself on at startup on occasion. I don't remember ever hearing about this before, but was told that it is normal. Comments? <p>I also asked them to check squeaky wipers, wheel alignment (brakes pull slightly left), front brake scraping noises (not ABS self test), and rough running after a cold start in winter weather; all of these problems are occasional and not severe. All they ended up doing was the oil change I requested.<p>I have 3 months before the 1-year free "adjustment" period expires. I hope to keep this car for the duration, so I want to take good care of it. Do I need to approach the service folks differently next time to actually get them to do the work? <p>Also, this was a TDS car ordered through someone else... do dealers treat you differently if you did not purchase the car through them? <p>Thanks for all advice.
 

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Re: ECC question and dealing with dealers (volvair)

<BLOCKQUOTE>quote:<HR>...Also, this was a TDS car ordered through someone else... do dealers treat you differently if you did not purchase the car through them? <p>Thanks for all advice.<HR></BLOCKQUOTE><p>The dealers are not supposed to treat you any differently, regardless of where you bought the car. <p>The dealership in Knoxville (Clayton Volvo - shameless plug - they deserve it! <IMG NAME="icon" SRC="http://********************/smile/emsmile.gif" BORDER="0"> ) has done an excellent job of maintaining my 15 yr old 245 even though I didn't buy the car from them. In return, I've bought two more cars from them and over the course of eight years I've probably spent $9000 to $10,000 per car in the service department. (This is exclusive of accessory purchases.) Most dealerships (the smart ones anyway) realize they'll make far more money per car in the parts & service departments than they'll ever make on the sales floor. <p>As far as approach - I've always treated the service folks the way I expect to be treated. As this was your first visit I'd concentrate on building that relationship. If you're not happy with what they did, politely and firmly let them know why you're not satisfied and exactly what you're not satisfied with. The key is politely and firmly.
 
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