SwedeSpeed - Volvo Performance Forum banner

1 - 12 of 12 Posts

·
Registered
Joined
·
13 Posts
Discussion Starter · #1 ·
Hello everyone-<p>While I am pleased with my OSD experience overall, I sit here without a car after I had dropped it off on April 3rd. It was expected that it would have been here in Mid-May(4-6 weeks for the east coast), but after 9 weeks, the dealer still has no idea when it will arrive.<p>Let me just inform anyone that is using this forum to decide whether they should do an OSD or not, that even with this problem, I would still do it again!<p>So why is it so late? Well, we decided that we would drop off in Brussels, after taking a trip through Sweden, Denmark, Poland, Germany, Czech R., and Belgium. We set everything up properly, and had no issues until the day we were to have it dropped off with the people in Brussels.<p>The delivery agent in Brussels is a small Volvo dealership nestled in a residential district on the east side. The day of drop off, I called to confirm the time, and they said that they didn't have my paperwork. Surprised, I had to fax them everything. They said everything then would be fine. So, we got there, and after a short wait, met with the rep that would do the paperwork. <p>She then said she had to make a quick inspection of the car, before we could leave. An hour and a half later (and after we saw her in the back room, chatting with some friends drinking coffee once or twice), she finally came out and said the car was perfect. We asked when it will be getting up to Zeebrugge, the departure port, and she assured us that by the end of the week, or the next Monday at the latest (we were there on Monday, the 3rd of April).<p>We also asked about tracking, and she said that she would get us the tracking number and ship name by that Friday.<p>So, we left for America believing that we would have a car by May 15th, based on everyones estimates and assurances.<p>As the days and weeks went by, we tried to contact the lady from Brussels a few times in order to get information. It wasn't until almost two weeks later that I used my VIN on the shipping companies website, and saw that the car was scheduled to be on a ship on the 21st, three weeks after we dropped it off. Then, a few days before that, the date and ship changed to one that was leaving on the 29th of April. Any attempts at contacting the people in Brussels to get an explanation were unanswered.<p>That put the arrival in Brunswick on the 16th of May. Of course, once it arrives in the US, it seems that Volvo can not find anything out until it arrives at the dealership! I talked to my dealer last Tuesday, who tried to track it down. He was told that it had sat in Customs, but that it was ready to be put on the car carrier, and sent out on Wednesday. Since I live in Alabama, he expected delivery on Friday at the latest. That's this past Friday...<p>So, I have already paid two car payments of over $700 each, and have only a great vacation to show for it. Recommendation: drop off at one of the two "free" drop off points, and maybe you can get your car when they expect to get it to you!<p>certtrainer<br>2006 XC90 MIA<p><br><i>Modified by certtrainer at 6:29 AM 6-4-2006</i><BR><BR>
<i>Modified by certtrainer at 6:30 AM 6-4-2006</i>
 

·
Registered
Joined
·
9 Posts
Re: Do not drop off in Brussels! (certtrainer)

Do you remember the address of the drop off place? Or the name of the dealer? We will be dropping off our car there in early July and it'd be nice to be able to put our plans together. How long was the total time between drop off and arrival in the USA? We were told by our dealer that if we left it Brussels to expect at least 11 weeks.
 

·
Registered
Joined
·
13 Posts
Discussion Starter · #3 ·
Re: Do not drop off in Brussels! (AlexD)

I believe it was the only drop off in Brussels. ACB, I think. Looks like your dealer might know something that I am finding out the hard way! We were told that it may be an additional week (so that's 5-7 weeks for the east coast). We watched the path of the ship...it appeared that if we dropped it off in Bremerhaven (the other free drop off), then it would have been brought to the port our XC90 was loaded after about a week. So it appears that we wouldn't have lost too much time by dropping it in Brussels! The problem really was that ACB didn't even put it on the boat until almost four weeks later.
 

·
Super Moderator
Joined
·
39,263 Posts
Re: Do not drop off in Brussels! (AlexD)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>AlexD</b> »</i></TD></TR><TR><TD CLASS="quote">Do you remember the address of the drop off place? Or the name of the dealer? We will be dropping off our car there in early July and it'd be nice to be able to put our plans together. How long was the total time between drop off and arrival in the USA? We were told by our dealer that if we left it Brussels to expect at least 11 weeks.</TD></TR></TABLE><p>BRUSSELS, BELGIUM<br>(€130 / XC90 €150)<br>ACB Brussels<br>Chaussée de Stockel 243<br>1200 Brussels, Belgium<br>Phone: +32 (02) 763 11 11<br>Fax: +32 (02) 763 12 08<br>E-mail: [email protected]<br>Open: Mon-Fri 9-12 am, 2-4 pm<p>Yannis
 

·
Premium Member
Joined
·
12,052 Posts
Re: Do not drop off in Brussels! (certtrainer)

certtrainer............<p><br>I have a # of OSD customers use the Brussels location for both a delivery and a drop off.....without incident. I know that doesn't make your situation any better. If you will IM me your vin, I will try to see what I can find as far as the location and status of your car. <p><br>AlexD.....<p>Yannis has provided the Brussels contact info...here is a word of advise. Email them now and ask them to confirm the cost, drop off date and set an appt with a rep. Call the rep the day before drop off and make sure everything is set. Get copies of all the documents...and make a request in writing that they email you the day they are taking the vehicle to the port.<br>Also....ask your delivery rep at FDC if they can give you any additional info about tracking your vehicle. Hans and his staff are always very helpful in trying to avoid delays.<br>
 

·
Registered
Joined
·
9 Posts
Re: Do not drop off in Brussels! (universityvolvoOSD)

Having done this before I'm not that worried about tracking the car, etc. I've been waiting tince April, I can wait a bit longer. Expectations are the most common propblem with OSD experiences. From prior experience and a knowdgeable dealer I already know It's going to be a long wait back to the west coast. Just means I'll have to keep my S70 running a bit longer.<p>Thanks for the information!
 

·
Registered
Joined
·
261 Posts
Re: Do not drop off in Brussels! (AlexD)

While I can't speak to the "hanging around in the back" delay at the dealership, there are two things to keep in mind re: shipping your vehicle back, particularly from a port other than the factory in Goteborg,<p>The first thing is that ships sail from Goteborg to Brussels only every 7-12 days, AND your car must be at the port's dock (not the drop off point) 2 or 3 days before sailing. So if you drop your car off say 2 days before a scheduled sailing, that might not be enough time to get on that boat, plus up to 12 days for the next boat = 14 days before departing on a ship.<p>The second issue is that there might not always be room even on that boat that comes 14 days later. Any combination of a very full load of Volvos from the Goteborg factory, lots more Volvos from their Belgium factory, other European cars shipping to the US, and/or other OSD Volvos that were dropped off ahead of yours, might mean you can't get on for 14 + 7 = 21 or 14 +12 = 26 days after you drop off your Volvo. <p>We dropped off in Brussels in late October 3 or 4 days ahead of ship sailing time, (the car leaving the ACS dealership via truck with one other car late that same morning), but went on the "next" ship 7 days later (so 11 days after drop off). I would bet that July and August drop offs might take even longer, and a drop off in the middle of winter perhaps easier to get a spot on a boat.<p>And lastly, yes the Customs period at the US port can be unpredictable. Be sure to leave NOTHING in your car - no food, no CD's, no owners manuals, maps, etc. that might lead to a "look at this one later" issue. ONLY EXCEPTION: the paperwork you are directed to leave by your departure agent.<p>One other item: be sure to take photos of each side/corner of you car when you drop it off, confirming any damages/scratches, if any. And when you pick up your car, absolutely ONLY do it during the day, outside with natural lighting to be able to clearly see if any damages. Also ask you dealer for a copy of the trucking company delivery/damage checklist - hopefully all clear, but you'll want a copy of that if any damages, as YOU (not the dealer) will be responsible for getting an estimate for repairs and putting in a claim with the Volvo insurance carrier. They are great, but paperwork is required.<p>Hopefully this will shed a bit more light on the timing and unpredictability associated with trans-Atlantic shipping. (also see many previous threads for details on tracking your shipment once it does get onto a boat for the US)<br>
 

·
Registered
Joined
·
6,707 Posts
Sounds to me like it was just a case of missing the boat. As mention, the ship only picks up every 14 days or so. If you car misses it, its a 2 week wait. It shouldn't really matter where you drop it off. I dropped off in Bremerhaven (which is an impressively large facility). My R missed the boat (haha) by two days, so it delayed delivery by two weeks. However, I did know this up front, so the expectation was set.
 

·
Registered
Joined
·
102 Posts
Perhaps Volvo Belgium has changed their procedures since the Fall of '04 when we did an OSD trip for her S80. We picked up and dropped off there with zero problems and a quick, painless experience. The pickup oint was indeed a dealership located close by on the west side of the city, but the dropoff point was at Volvo Belgium's HQ.
 

·
Registered
Joined
·
261 Posts
Re: (Boothguy)

Yes it was changed just before we dropped off in late fall 2005 to a dealership in a neighborhood East of town (and in fact the paperwork we got from Volvo at the factory delivery center still showed the "old" address at the time).<p>Again for all doing OSD with a drop off somewhere other than the factory, call the drop off location a couple days before your drop day to be sure they are expecting you and they have received the paperwork from Volvo. If not, you will need to fax them copies of what you have, or get the OSD center on the line to send paperwork along again. Also use that call to get specific driving instructions and find out how long it will take you to 1) get there from your hotel at the time of day you are driving (VERY heavy traffic in some cities at am/pm commute times), and 2) how to either get back to your hotel or to the airport if departing that day. You may need to drop your car before your day of departure in order to make morning air/train departure times.<br>
 

·
Registered
Joined
·
13 Posts
Discussion Starter · #11 ·
Re: (seattlexc90)

I wanted to post an update. I apologize for not posting it earlier, but it has been a crazy week.<p>We finally got the XC90 last Saturday, the 10th of June. For those counting, that's two days shy of 10 weeks since I dropped it off. And that's about five weeks later from when we should have got it.<p>We found out that the reason for the U.S. lateness was because the shipping company "lost" my car! On the way to Brunswick, the truck stopped in Newark...they took my car off to unload other vehicles, and didn't put my XC90 back on the ship. It sat there for a couple of weeks until they figured out the issue. Then, instead of shipping it here, they put it on the truck and drove it to Brunswick. Where it sat for another couple of weeks.<p>So, with all of that said- we are still very happy with the experience- planning the next trip already!
 

·
Premium Member
Joined
·
12,052 Posts
Re: (certtrainer)

Celebrations and Cheers..... <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/embeer.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emcocktl.gif" BORDER="0"> Thanks for the update <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0">
 
1 - 12 of 12 Posts
Top