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Discussion Starter · #1 ·
So I took my 14 in for its 10k service (even though it only has 8k). And when I was there I let them sucker me into a coolant and brake flush. Now because I'm sure how these cars work I went along with it. They said the coolant flush was good for two years but I went almost 7 years in my truck without ever touching coolant or brake fluid. I even changed out rotors and need to do anything to the brake fluid. So did I get ripped off? Should I avoid these things next time I go?

Also I know there was a debate on the tire rotation but the dealer here did a tire rotation.


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Yes, you got ripped off. I just topped off my original coolant (66k) yesterday and the manual clearly says the fluid normally never needs changing. The brake flush is due every 40k miles. Its unlikely they actually performed either. You need to call the dealer and demand a refund, quoting the manual. If you dont get one, get Volvo North America involved. Laslty, if you want to learn about your car, familiarize yourself with the maintenance manual in the car. It lists everything maintenace-wise that needs to be done to the car. Even if you know nothing about the car, never pay for a maintenance item not listed (unless it is a problem or part of a problem not covered under warranty) especially at 8k miles.

Unless they have a damn good reason, other than "preventative", there is no need for either of these this early. EDIT: Even if they have a good reason, the reason should be covered under warranty. There is no excuse for this, period.

http://www.volvocars.com/us/top/yourvolvo/volvo-vehicle-information-library/Pages/om.aspx

Screenshot of the 2014 manual page 328:

<a href='http://i.imgur.com/7W34pwz' title=''><img src='http://i.imgur.com/7W34pwz.jpg' alt='' title='Hosted by imgur.com' /></a>

Screenshot of page 16 in the 2014 Maintenance manual, for brake fluid:

<a href='http://i.imgur.com/5Jy7L7j' title=''><img src='http://i.imgur.com/5Jy7L7j.jpg' alt='' title='Hosted by imgur.com' /></a>
 

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At 8k??!?! Christ, these sharks have sharp teeth.
 

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Oil is maximum one year (hope they gave you synthetic), brake fluid is two years (it attracts moisture, which lowers its boiling point over time), and I would say coolant should be five years or your first major service (timing chain tensioner, etc.) whichever comes first.


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Discussion Starter · #6 ·
They told me coolant was every two years and the oil was the Castrol... At least that's what the receipt says. But in total I paid about $650 for the coolant, brake fluid, rotation and alignment. I wish my car had come with a manual so I could sit down and read it but yea I feel pretty ripped off. Plus it literally took all day (8-5) and they didn't even call me when it was done. I showed up because it was the time they said it would be done and it was just sitting there waiting for me.

But if anyone knows how I could smartly go about trying to get my money back without pissing them off (they're the only dealer on the island) I would greatly appreciate it. I doubt I could even get my money back since I signed for the services.


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Only dealer on the island explains a lot. They won't give you money back for any services you signed for, whether needed or not. If you didn't sign the work order, call Volvo and they should lean on the dealer. Also get them to send you a copy of the manual (also available on web by pdf). Basic maintenance like oil changes can be done yourself or by an independent if you keep receipts.



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Discussion Starter · #8 ·
I don't have a problem with them doing stuff that's under warranty. That's why I like having it. I prefer to do my own maintenance but I won't say no to having a warranty. I guess I'll just take it as a life lesson and tell them to shove it next time I go in. Which won't be for a long time unless something happens.


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They told me coolant was every two years and the oil was the Castrol... At least that's what the receipt says. But in total I paid about $650 for the coolant, brake fluid, rotation and alignment. I wish my car had come with a manual so I could sit down and read it but yea I feel pretty ripped off. Plus it literally took all day (8-5) and they didn't even call me when it was done. I showed up because it was the time they said it would be done and it was just sitting there waiting for me.

But if anyone knows how I could smartly go about trying to get my money back without pissing them off (they're the only dealer on the island) I would greatly appreciate it. I doubt I could even get my money back since I signed for the services.


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I wouldn't expect to get any money back. Chalk it up as a lesson learnt. It won't happen to you again.

I don't have a problem with them doing stuff that's under warranty. That's why I like having it. I prefer to do my own maintenance but I won't say no to having a warranty. I guess I'll just take it as a life lesson and tell them to shove it next time I go in. Which won't be for a long time unless something happens.


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You do your own maintenance but managed to be suckered into changing coolant and brake fluid after 8k?
 

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Discussion Starter · #10 ·
You do your own maintenance but managed to be suckered into changing coolant and brake fluid after 8k?
Like I said. I'm not familiar with Volvos or turbos. I came from a simple Dodge Ram where everything could be fixed without even using a jack. I did trans, oil, spark plugs, diff fluid, throttle body, rotors, etc but never had to touch the front end of the engine so I wasn't sure with it being a turbo. Like you said lesson learned. I'll be sure to have a nice conversation with them next time I go in.

Hell, I'm still hesitate to put on my performance intercooler. I didn't care on my 22k truck but I do on my 50k car.


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They told me coolant was every two years and the oil was the Castrol... At least that's what the receipt says. But in total I paid about $650 for the coolant, brake fluid, rotation and alignment. I wish my car had come with a manual so I could sit down and read it but yea I feel pretty ripped off. Plus it literally took all day (8-5) and they didn't even call me when it was done. I showed up because it was the time they said it would be done and it was just sitting there waiting for me.

But if anyone knows how I could smartly go about trying to get my money back without pissing them off (they're the only dealer on the island) I would greatly appreciate it. I doubt I could even get my money back since I signed for the services.
I wouldnt chalk it up as a $650 lesson without first taking a shot at getting some of the money back. Call ahead and politely ask for a meeting with the dealership manager or owner, not the service advisor. I would just be upfront with this person. Explain you dont know very much about this car so you trusted the advisor was suggesting required services, but you still felt ripped off afterward and you looked at the manual online, since one was not provided with your car. Have print outs of the pages from the link I posted, and show him that it shouldn't have been done per the manual, and ask for an explanation. If your not satisfied with the answer (you wont be) ask for a full refund of the brake flush and coolant change, and be prepared to settle for less. Personally I would settle for a partial coolant refund (~50%) and a credit for the brake fluid flush in 32k miles. You wont get the money back for the alignment or rotation. The worst case is you lose an hour of your time.

This approach worked for me when we left our new Volvo at the dealer for repairs when a hail storm hit. The service advisor called me and said it was 8 dents in the hood and 7 in the trunk. There was actually 72 dents, and $7000 in damage. The advisor flat out lied. I met with the dealership owner and Volvo's regional representative, as well as having an open case with Volvo NA, and within a week, we had the exact same car as a replacement. If I can negotiate a $34,000 swap, you can too. Give it a try.

I can also relate to the feeling of it being a 50k car. I topped off some fluids this weekend, and I must have checked my own work 5 times. On my Mitsubishi, I didnt care. These cars make me a little nervous.
 

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Middle two of my four Volvos so far had 100k miles on them when we bought them - that got me used maintenance schedules and even turning a wrench a bit myself. Use synthetic oil and don't abuse them too much and they'll run forever. Did get very used to limits on bearings, bushings, and Japanese-designed GTs however.


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Discussion Starter · #13 ·
Thanks s6013t5! I actually will give that a try. That sounds like a good way to approach it. And yes I don't expect a full refund at all but at least something back would show they care about their customers. The worst part of it is I trusted them because I expected Volvo people to be a little more high class and respectful but I probably would have been better off with the sketchy shop around the corner. Or probably even jiffy lube lol


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Odin1057, the dealer is there to do business, you gave them yours a little bit prematurely. But obviously you had second thoughts and correctly decided to check here, the folks on this site are quite knowledgeable and provide good advice. At least that is what I've seen in my short time here.
 

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Thanks s6013t5! I actually will give that a try. That sounds like a good way to approach it. And yes I don't expect a full refund at all but at least something back would show they care about their customers. The worst part of it is I trusted them because I expected Volvo people to be a little more high class and respectful but I probably would have been better off with the sketchy shop around the corner. Or probably even jiffy lube lol


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Sounds like a good plan but I would shoot a little higher with your request from the dealer and settle at a still decent middle ground. No way should the service writer have been suggesting brake fluid and coolant changes on a 2 year old car with 8k miles. Is this where you bought the car from?
 

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Thanks s6013t5! I actually will give that a try. That sounds like a good way to approach it. And yes I don't expect a full refund at all but at least something back would show they care about their customers. The worst part of it is I trusted them because I expected Volvo people to be a little more high class and respectful but I probably would have been better off with the sketchy shop around the corner. Or probably even jiffy lube lol


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Your welcome. Please post the results, either way. As Wayne T5 pointed out, as did I (but mine was probably lost in my 3 paragraph response :)), aim for a full refund, settle for something that makes you happy. Also if you get a survey, do not fill it out until after your meeting. I have read about people using the survey as leverage in a negotiation and getting a positive outcome.
 

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Thanks s6013t5! I actually will give that a try. That sounds like a good way to approach it. And yes I don't expect a full refund at all but at least something back would show they care about their customers. The worst part of it is I trusted them because I expected Volvo people to be a little more high class and respectful but I probably would have been better off with the sketchy shop around the corner. Or probably even jiffy lube lol


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Just wow.

If these are the same folks we purchased our C30 from (online) and had shipped to the states...we mentioned litigation when they sold us the car as a "Platinum" and it showed up as a "Premium Plus" (many goodies on Platinum level). Even had the "Platinum" window sticker on it and advertised as same online.

How the hell do you not know the trim level on a car THEY THEMSELVES put into service 2 years prior? Only one on the island to boot. Geez. And had to bust their chops to find our second key that they said was present when we bought and mysteriously disappeared as the car shipped. Finally got it back too. Much work to do for both.

In short, they sent us back $1K on the price of the car and the $360ish key. Nice to have lawyers as friends. :) Not necessary if folks would 1) know their product (aka job!) and 2) do the right thing when in the wrong. And in the end, they did the right thing in refunding part of the purchase price. Good for them.

On the flip side, the shipping department was fantastic and the car showed up un-dinged.

So yes, they may be on thin ice...even with the warm trade winds blowing.
 

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Discussion Starter · #18 ·
Just wow.

If these are the same folks we purchased our C30 from (online) and had shipped to the states...we mentioned litigation when they sold us the car as a "Platinum" and it showed up as a "Premium Plus" (many goodies on Platinum level). Even had the "Platinum" window sticker on it and advertised as same online.

How the hell do you not know the trim level on a car THEY THEMSELVES put into service 2 years prior? Only one on the island to boot. Geez. And had to bust their chops to find our second key that they said was present when we bought and mysteriously disappeared as the car shipped. Finally got it back too. Much work to do for both.

In short, they sent us back $1K on the price of the car and the $360ish key. Nice to have lawyers as friends. :) Not necessary if folks would 1) know their product (aka job!) and 2) do the right thing when in the wrong. And in the end, they did the right thing in refunding part of the purchase price. Good for them.

On the flip side, the shipping department was fantastic and the car showed up un-dinged.

So yes, they may be on thin ice...even with the warm trade winds blowing.
They are hot and cold on a lot of things which makes me mad. Sometimes they'll give me personalized service like giving me a call back after hours on their personal cell phone and then they do stuff like this. They gave me a great deal on the car and then the sales guy tried to get me to be a referral service to my Marines saying he would give me $200 for everyone I referred. That was the first thing I got worried about them being sketchy and now this plus your story makes me more weary. I wish a competing dealer would open up shop to keep them in check.


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Discussion Starter · #19 ·
Sounds like a good plan but I would shoot a little higher with your request from the dealer and settle at a still decent middle ground. No way should the service writer have been suggesting brake fluid and coolant changes on a 2 year old car with 8k miles. Is this where you bought the car from?
Yes. Like I said they are the only dealer on the island of Oahu and I purchased the car from them in June when I arrived. The scheduled service was because they do one 6 months after the sale and then every 10k after that (or a year but I'm not falling for that again). But like I said without having read the manual I blindly believed them when hey said coolant needed to be flushed every 2 years. I'll upload a picture of my receipt tonight so you more experienced guys (and gals) can see what I can negotiate on. Thanks again everyone for all the help!


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Yes. Like I said they are the only dealer on the island of Oahu and I purchased the car from them in June when I arrived. The scheduled service was because they do one 6 months after the sale and then every 10k after that (or a year but I'm not falling for that again). But like I said without having read the manual I blindly believed them when hey said coolant needed to be flushed every 2 years. I'll upload a picture of my receipt tonight so you more experienced guys (and gals) can see what I can negotiate on. Thanks again everyone for all the help!


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They ripped off a US Marine??!! Thats even more disgusting. Thank you for all you have done for our country.

Im not sure what you meant by "falling for the one year again". The service interval is 10k or 1 year, for the oil. The only other fluid that needs changing is brake fluid which is 3 years or 40k. There is an asterik that says brake fluid may need flushing every year in humid climates or mountainous areas. Does Hawaii fit into either category, in your experience?

No other fluids need changing as regular maintenace items according to Volvo. There is some debate on transmission fluid, so research that for yourself here, since there is no universal consensus.
 
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