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Discussion Starter · #1 ·
Ok, I am going to try my best to be unbiased, as I do like my dealership and I understand they are only doing their job. That said, yesterday I went to my local dealership to have them install new brake lines, engine bushings, and to asses the damage caused by an accident with a dog (<I>long story basically on the way back from watching the 'Cannonball Run' a dog jumped out of a guys pickup truck onto the highway 50 yards in front of me, Brembo's worked well but still struck the dog, minor cosmetic damage, dog survived... </I><A HREF="http://forums.swedespeed.com/zerothread?id=58582" TARGET="_blank">http://forums.swedespeed.com/zerothread?id=58582</A>). Before I go into the conversation we had yesterday, he told me a month ago that they would install springs (still have not made up my mind, TME or Evolve) and that they would <B>not </B> cause a problem with the warranty. <p>Fast forward back ( <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> ) to yesterday and he told me that if they install the springs that "everything in the area" would not be covered by the warranty. I responded with "everything, even if one of the sensors has an electircal problem" his response, "everything." <p>I know that his response should have been "if the springs caused the problem." Now having this knowledge I am very skeptical of taking my R back to this shop as I do plan on a FMIC, springs, and sways because on his line of thinking I will have voided my warranty on the engine and susepension. <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <p>Should I bring up that he is responsible to do an accurate fault check by law (or so he is supposed to) or should I just start shopping around for another shop/ dealership? Anyone have good mod experience with a central Florida Volvo dealership?<p>Sorry for the length, all opinions and advice welcome. Thanks <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <p>
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Rangeball)

I know we've talked about this before, but other's need to hear it as well:<p>I would strongly encourage you to find a <I>good</I> dealer that takes an open-minded and reasonable approach to aftermarket upgrades, and I would strongly encourage you to maintain a <I>good</I> relationship with that retailer. Doing so can go a LONG way toward helping your ownership experience be enjoyable.<p>That means . . . if it's a longer drive, do it. If you have to pay more in labor to get aftermarket work done on your vehicle (as opposed to paying less at an independent shop), do it. There are several R customers that University Volvo has helped out that will atest to how important it is to have a good relationship with a mod-friendly retailer.<p>In all honesty, most mod-unfriendly retailers are the way they are because they're scared. They want to cover their tails. And in doing so, they take an unreasonable approach to R ownership. At least, that's my opinion.
 

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Discussion Starter · #3 ·
Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (R Salesman)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>R Salesman</b> »</i></TD></TR><TR><TD CLASS="quote">I would strongly encourage you to find a <I>good</I> dealer that takes an open-minded and reasonable approach to aftermarket upgrades, and I would strongly encourage you to maintain a <I>good</I> relationship with that retailer. Doing so can go a LONG way toward helping your ownership experience be enjoyable.<p>That means . . . if it's a longer drive, do it. If you have to pay more in labor to get aftermarket work done on your vehicle (as opposed to paying less at an independent shop), do it. There are several R customers that University Volvo has helped out that will atest to how important it is to have a good relationship with a mod-friendly retailer.</TD></TR></TABLE><p>Lee, you are 100% correct, my problem is how do I go about finding this mod friendly dealership. I would love to drive to N.C. but that might be a bit too far. I remember a while ago there was list of mod friendly dealerships where did that go?<p>Is it possible to call up another dealership and talk with the service people and ask if they are mod friendly? I know that sounds funny but how else do I/we go about finding a friendly dealership? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0">
 

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Discussion Starter · #4 ·
Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Rangeball)

Update: Talked with my service guy this morning. He was very polite about the subject of the springs while I showed that I was upset about his comments about the warranty. The basic gist of the conversation is that they would do the springs and rear sway but if anything goes wrong don't expect them to be excited to fix it. <p>So what would you do? Have them do it and pray that nothing wrong happens with the suspension or keep shopping around? <p>Does anyone know of a decent Volvo Dealership in Florida? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0"> <p>Sorry I know this is not as interesting as an M3 versus R topic. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0">
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Rangeball)

DO NOT take the car to that dealership for your mods. There will be issues. Plain and simple.. If the company that is doing the work is exited about the work and does not mention anything about problems(or if they say that they would take car of you if an issue arrises) that my friend is what you want to hear! My dealer, Kline Volvo in Minnesota was so perplexed when I asked them about spring replacement that they thought I needed new springs because mine were bad. When I told them I wanted to "upgrade" the springs they almost fell over. Why would you want to replace perfectly good springs"? I said because the factory ones can't keep up with the 4C and the ride is unexceptible. Their response was "why did you buy the car then"? So without me going any further into the rabbit hole at Kline Volvo ( which is a sub-par dealership to start with) I went elsewhere for advice. I now found a guy at Borton Volvo that will do the work and warranty the work as well. I just have to make the decision to do it.
 

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Discussion Starter · #6 ·
Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Mash)

Thanks Mash. I don't want them to do my springs either but the next closest Volvo dealership <B>not </B> owned by the same people is 2 hours north or 1 1/2 hours south, but I am more than willing to drive to not have to put up with this baloney. <p>How did you find the friendly dealership? I am considering calling some of the other dealerships and just asking the service rep about cost of installing springs and then holding my breathe when I ask about the warranty. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0">
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Rangeball)

I found the person at Borton thru some guys on this board that are in my state(Minnesota). Thanks for the help Our R and jmn.
 

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Discussion Starter · #8 ·
Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Mash)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Napoleon Dynamite</b> »</i></TD></TR><TR><TD CLASS="quote"> Lucky </TD></TR></TABLE> <p>Calling all central Florida R owners, on the look out for a mod friendly dealership. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0">
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Mash)

Volvo of Tampa seems to be pretty mod friendly - Eli is one of the service advisors there and he is a pretty cool guy. <p>The thing that sucks though, is that if to you indeed end up getting the springs installed and need service where you live, your dealer will be difficult about it whether they did the work or not. In order for them to deny warranty work on a shock sensor for example, they will have to <I>prove</I> that the sensor was damaged by a lowered spring, which would be pretty difficult. What would also be pretty difficult, is a fight with them about it later. They could very easily say that the sensor was damaged while the spring was being installed, all the more reason to get a dealer to do the work as opposed to an indie shop. <p>The scenario of not wanting to work on it at all doesn't make much sense to me, as they would be billing you for labor. This is the reason why I haven't modded my R yet - the head tech at my MINI dealer is the guy who does all the mods for MINI's around here, and the dealership supports that. I'll check with my volvo dealer about it though just to see what they say. <p>
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Grendel)

I just called my dealer (volvo village in Clearwater) and they won't install lowering springs either. Period. I guess that answers that!
 

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Discussion Starter · #11 ·
Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Grendel)

Thanks Grendel! At this point I am willing to drive. If they are willing to warranty their work it would be worth it if in the future anything happens to the suspension. <p>On the flip side if anything else goes on with the car then I would probably just take it to my local dealership and deal with them then.
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Rangeball)

Definitely give Volvo of Tampa a call - tell them you know Stephen and Jerome, and Eli will take care of you.
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Grendel)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Grendel</b> »</i></TD></TR><TR><TD CLASS="quote">Volvo of Tampa seems to be pretty mod friendly - Eli is one of the service advisors there and he is a pretty cool guy. <p>The thing that sucks though, is that if to you indeed end up getting the springs installed and need service where you live, your dealer will be difficult about it whether they did the work or not. In order for them to deny warranty work on a shock sensor for example, they will have to <I>prove</I> that the sensor was damaged by a lowered spring, which would be pretty difficult. What would also be pretty difficult, is a fight with them about it later. They could very easily say that the sensor was damaged while the spring was being installed, all the more reason to get a dealer to do the work as opposed to an indie shop. <p>The scenario of not wanting to work on it at all doesn't make much sense to me, as they would be billing you for labor. This is the reason why I haven't modded my R yet - the head tech at my MINI dealer is the guy who does all the mods for MINI's around here, and the dealership supports that. I'll check with my volvo dealer about it though just to see what they say. <p></TD></TR></TABLE><p>Just saw this thread. I concur with Grendel, Eli is pretty cool and the head tech is a pretty reasonable guy. They didn't install my springs (I got it done for $200 elsewhere) but they have worked with me on things related to suspension (SUM recalibration and changing spring seat [even though I had the Eibachs on] under warranty <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> ). They've lowered the exhaust with the washers for the rain squeal issue even though I had the Jetex catback (no charge). I've also spoken to the head tech on many occasions about installation of stuff (including springs) and he basically said they'll install any parts the customer wants to have installed. Warranty issues will of course be tricky but he seems to at least go through the right procedures, i.e. check any issues/complaints against the published TNNs first and really tries to see if the parts may have caused the issues before he says, "not covered under warranty due to aftermarket parts". So, I guess I would say give them a shot. Just say, "I was referred to you by Jerome, the guy with the black R with black wheels. He said you guys take good care of him". <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0">
 

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Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Grendel)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Grendel</b> »</i></TD></TR><TR><TD CLASS="quote">Definitely give Volvo of Tampa a call - tell them you know Stephen and Jerome, and Eli will take care of you. </TD></TR></TABLE><br> <br><IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0">
 

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Discussion Starter · #15 ·
Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (IwantaS60R)

First off let me say thank you to both IwantaS60R and Grendel. I just got back into the office and saw your posts. You guys have made my afternoon.<p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>IwantaS60R</b> »</i></TD></TR><TR><TD CLASS="quote">(I got it done for $200 elsewhere) </TD></TR></TABLE><p>You wouldn't happen to want to share this information. <p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>IwantaS60R</b> »</i></TD></TR><TR><TD CLASS="quote"><br>So, I guess I would say give them a shot. Just say, "I was referred to you by Jerome, the guy with the black R with black wheels. He said you guys take good care of him". <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> </TD></TR></TABLE> <p>I will be calling him first thing on Monday after I place my order for some new springs. I will keep you all updated. Thanks again for the help and while in Tampa the <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/embeer.gif" BORDER="0"> is on me!
 

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Discussion Starter · #16 ·
Re: Dealership / Service Advisor / Central Florida mod friendly Dealerships. (Rangeball)

Update. Dropped the car off today and Eli has been a pleasure to work with. Both he and the tech working on my car gave me a little speech on the warranty issue. The tech's response was, "you know this voids your warranty right?" <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/sly.gif" BORDER="0"> So I held my breath. Eli told me the same thing but I think this is mainly just to cover their end, which I completly understand. I responded with "as long as you guys are fair." <p>So I think there is a good understanding of the blurred line, either way I am comfortable having them do the install as opposed to my dealership in Ocala. Thanks again IwantaS60R and Grendel, I plan on picking up the car Thursday or Friday of this coming week. IM me if you all want to meet up. <p>Pictures are forthcoming!!!!!
 
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