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Discussion Starter · #1 ·
I was hoping to get people's thoughts concerning my dealings with my Volvo dealer here in Westchester County, NY.<p>First, a little background.. I have had a deposit for an XC90 with this dealer since January and I am number 4 on their list. The dealer has consistently told me that, because of my high number, I was definitely going to get one of the first SUV's received by the dealer (e..g initial allocation). This is very important to me because my current car comes off lease Nov. 1st. I let the dealer know this when I gave him the deposit.<p>Early last week, I was out doing errands near my dealer and I stopped by to get an update on delivery. He told me that he had "good news" for me; he was able to place an order with Volvo for an XC90 with my exact color and option preferences (FYI - all of the options I requested are expected to me available on the first xc90's). He also implied that my order was scheduled to be delivered in early November. I told him that was fine, but that I was most focused on getting an XC90 in early November and that, if my specifc car was not among the first that came in, I would want to buy one of the first that he received (regardless of color/options). He said that was "absolutely" okay . He also said that his dealership was scheduled to receive one XC90 in late October that would be available for test drives. <p>I called my dealer this morning to get another delivery update and to find out about test drives. He told me that my XC90 was now scheduled to come in December 20th! I told him the timing would not work and I reminded him of our conversation from last week. He then tried to change the subject several times (e.g. telling me about the Motortrend award and the fact that they still haven't received their test car, how great the XC90 was selling, etc..). I finally got him to tell me his dealership was expecting to receive 6 XC90's in the first week of November. I asked him to give me the details on the first 6 units. He said he would need to call me back later today. <p>Are others getting this kind of runaround from their dealers? Because I am #4 on their deposit list, aren't I entitled to one of the first XC90's that my dealer receives, even if it is not the one they specifically ordred for me?<p>Sorry for the long post. Any thoughts or comments would be greatly appreciated. <br>
 

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Re: Dealer Treatment (SteveD)

Steve,<p>If I were you, I would call the manager in the Volvo dealer. Then if I am not satisfied or treated in the same way, I would call VCNA public relation's office and explain the situation. If still not satisfied, call the State consumer department and give them the dealer's name with the sales person's name and complaint. Talk to one of dealer persons in this forum; you may want to cancel and order another one now. <p>It sounds to me that he is playing with you and your money that you deposited in Jan (????). You deserve much more than that. <p>I am very disappointed that there is still such a sales person, especially in Volvo dealers. I am very sorry about your situation <IMG NAME="icon" SRC="http://********************/smile/emhammer.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emhammer.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emhammer.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <BR><BR>
[Modified by patriot, 1:19 PM 10-25-2002]
 

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Re: Dealer Treatment (patriot)

<BLOCKQUOTE>quote:<HR>Steve,<p>If I were you, I would call the manager in the Volvo dealer. Then if I am not satisfied or treated in the same way, I would call VCNA public relation's office and explain the situation. If still not satisfied, call the State consumer department and give them the dealer's name with the sales person's name and complaint. Talk to one of dealer persons in this forum; you may want to cancel and order another one now. <p>It sounds to me that he is playing with you and your money that you deposited in Jan (????). You deserve much more than that. <p>I am very disappointed that there is still such a sales person, especially in Volvo dealers. I am very sorry about your situation <IMG NAME="icon" SRC="http://********************/smile/emhammer.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emhammer.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emhammer.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <p><br>[Modified by patriot, 1:19 PM 10-25-2002]<HR></BLOCKQUOTE><p><br>Patriot,<p>although your response sounds very logical, I understand that it is an emotional response. All the steps (beyond contacting the manager, etc.) are not going to get him anywhere. VCNA will refer it back to the Retailer as they can not dictate to a Retailer how they are going to sell cars. The local consumer affair groups or what not, receive tons of complaints of this nature and they are not going to waste their time on a small fish like that. Same goes for news, etc.<p>His best bet is to bring up to the manager/owner any written documentation of what is going on and appeal to them that this is not good business. If he does not have anything in writing, then he is out of luck.<p>And this, mind you, is if everything happened exactly the way Steve claims. I am not implying that they did not but we only have one side of the story here. But if it is, indeed, true then it is a shame that someone would lead a potential customer on like that...<p>Yannis
 

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Re: Dealer Treatment (GrecianVolvo)

His best bet is to bring up to the manager/owner any written documentation of what is going on and appeal to them that this is not good business. If he does not have anything in writing, then he is out of luck.<p>And this, mind you, is if everything happened exactly the way Steve claims. I am not implying that they did not but we only have one side of the story here. But if it is, indeed, true then it is a shame that someone would lead a potential customer on like that...<p><br>Yannis,<p>Everything may not have happended EXACTLY the way I described (I don't have a photographic memory nor can I recall every word of every conversation I have had). To be frank, my saleman does not communicate well and, over the past nine months I have been dealing with him, I have found it almost impossible to get a straight answer from him on anything. <p>That said, the sequence of events I described is correct. I have a deposit receipt from 1/25/02 which has the number four handwritten on it by my salesman. <p>Before I talk to the manager of the dealership, I was to hoping you can answer my question from my first post - Does my place on the deposit list (#4) give me the right to purchase the fourth XC90 received by my dealer ? If not, then what is the list for?<p>Thanks. <br>Steve
 

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Re: Dealer Treatment (SteveD)

First don't blame the dealer.<br>They don't have any control over when the cars arrive.<br>These cars are going to be delayed.<br>Don't look for any numbers of cars for November.<br>If you have a deposit, you will get a car but no one can tell you exactly when.<br>Sorry, I know it sucks but thats the way it is
 

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Re: Dealer Treatment (VolvoMax)

Speaking as a layperson (i.e. never worked for a dealer), if you were told you were #4 and you have documentation of that, I'd think you could appeal to the GM of the dealership and ask for the fourth SUV out of the original alotment.<p>From the sounds of it, the original six don't match what you want exactly, and they're trying to match what people asked for. That's a TOTAL guess though fromt he little I know of the situation.
 

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Re: Dealer Treatment (SteveD)

<BLOCKQUOTE>quote:<HR>Before I talk to the manager of the dealership, I was to hoping you can answer my question from my first post - Does my place on the deposit list (#4) give me the right to purchase the fourth XC90 received by my dealer ? If not, then what is the list for?<p>Thanks. <br>Steve<HR></BLOCKQUOTE><p><br>Steve,<p>if you were told that you were #4 on the darn list, then yes you should be contacted after the first 3 people were notified by the Retailer. If you refused to take what was offered to you, at that point (since the first cars were pre-built by Volvo Cars Corporation), then there is a very good chance that other people took them all because they did not want to wait. They probably did what you were not willing to do: take whatever was offered to them. Then, you would have been relegated to the back of the list, depending on how big of a list they have. Are they a big Retailer? Small? On the other hand, if you <U>explicitly</U> told them that you would take whatever was available, then you will have to find out what really happened. <p>Don't you have anything in writing? Such as an informal buyer's agreement or whatever? I have more than 65 firm deposits so far and every single one is on a buyer's agreement. I have buyer's agreements from back in April 2002 and thenonly info written (back then) was "price based on MSRP", nothing else. When we had all the pertinent info, a new buyer's agreement was drawn with all the correct numbers...what do you have in your possession?<p><br>Yannis
 

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Discussion Starter · #8 ·
Re: Dealer Treatment (GrecianVolvo)

Yannis,<br>Thanks for your response.<p>Your explanation of how the deposit lists work is what my dealer told me when I put my deposit down. I also have a deposit down on a Lexus GX470 and Lexus works the same way. <p>I explicitly told my salesman on several occasions that I would need to purchase one of the first XC90's they received -regardless of the color/options. Part of the reason I was comfortable telling him this is because my salesman told me that the majority of the first XC90's to be delivered would be loaded T6's (which is what I want). I told him this when I put my deposit down and just about everytime we spoke on the phone afterwards. Most importantly, I explicitly told him this again last week after he told me that he placed a specific order with Volvo for the exact SUV that I wanted. He would have to possess the IQ of a potted plant not to have understood that the timing of delivery was more important to me that getting an XC90 with specific options (this is the reason I put my deposit down way back in January). <p>What I have in writing is a semi-completed "Vehicle Cash Purchase Agreement" which I recieved at the time I put down my deposit. In the "vehicle price" section of the agreement it simply states "option to purchase or lease a '03 V90XC, subject to price, color and options at time of del." My dealer wrote the number 4 on the agreement to show my place on the dealership's list. I have not received any other paperwork.<p>What I fear is that, because the dealership apparently converted the "soft" orders from those who put down deposits into "firm" orders with the factory, they may attempt to tell me that; "your place on our deposit list doesn't matter any more; it is simply a matter of when the factory delivers "your" car". I can envision a shady dealership doing this if they promised the very first XC90's to other customers because those customers selected color/options which matched what the factory produced first. I certainly hope they don't try to pull this on me! <p>By the way, the dealership is fairly large. In addition, the salesperson told me that the owner also owns several other Volvo dealerships in the area which effectively makes it one of the largest dealers in the US.
 
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