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Discussion Starter #1 (Edited)
Has anyone experienced or is experiencing a poor response time from these people?

I opened a ticket a week ago and still hasn't been assigned to anyone. Is this normal?
 

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Has anyone experienced or is experiencing a poor response time from these people?

I opened a ticket a week ago and still hasn't been assigned to anyone. Is this normal?
Yes. I think the reason is that they have to reply in big amount of email,tickets......
 

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Discussion Starter #3
Hmmmm, I wouldn't want to have an urgent situation and needing to rely on this reply from them.
 

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Discussion Starter #5
Over 2 weeks and STILL my question has not even been assigned.

I know we're going through some difficult times around the world; is this business still operating? Is anyone else having similar issues getting a response from D5T5.com?
 

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Over 2 weeks and STILL my question has not even been assigned.

I know we're going through some difficult times around the world; is this business still operating? Is anyone else having similar issues getting a response from D5T5.com?
What is your issue...? Maybe someone here can help....
 

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Discussion Starter #7 (Edited)
Wanted to double check the procedure would be to disable Stop/Start on one of my cars.

I think I know what to do but wanted to read their response and see how responsive they would be.

I think I have most of my answer already and it's not encouraging (n)(n)(n)
 
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