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Discussion Starter · #1 ·
So I walk into the local Volvo dealership this morning to pick up a couple of parts. On the way in I notice a group of half a dozen sales types milling around in front of the building. I also notice a S60R on display on the front "porch". I get my parts and go out the front to look at the R ... a silver '05, sport kit, 18" pegs, light color interior, 92 miles on the clock. While I'm checking out the car, one of the salesmen comes over. I figure since he stepped forward, he might be the "R expert" of the group.<p>My first question: Is the new Electric Silver much brighter than this '05 silver?<br>Answer: You can't get Electric Silver on the S60R.<br>My second question: I think I would go with the 17" rims to get just a little more sidewall.<br>Answer: 17" wheels won't fit over the R's Brakes.<br>No more questions. See you later. <B>Not</B>.<p>Why can't these dealerships spend a little time training their sales force on this "halo" car?<p>If you were a Volvo sales type, wouldn't the brand's "halo" model interest you enough that you would consider educating yourself about it?<p> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0">
 

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Re: Crack sales staff (ljjones)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>ljjones</b> »</i></TD></TR><TR><TD CLASS="quote"><p> Answer: You can't get Electric Silver on the S60R.<p>Answer: 17" wheels won't fit over the R's Brakes.<p> </TD></TR></TABLE><br>This is what you call a crackerjack sales force <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0">
 

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Re: Crack sales staff (JRL)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JRL</b> »</i></TD></TR><TR><TD CLASS="quote">This is what you call a crackerjack sales force <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0"> </TD></TR></TABLE><br>Actually, I was thinking something along the lines of a cracked up sales force (as in they are not all they are cracked up to be...). I really wonder how Volvo expects to meet their sales targets with that kind of competence.
 

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Re: Crack sales staff (avolvofan)

That kind of (lack of) knowledge is USUALLY not found at a Volvo dealership but the larger ones always have more turnover so it seems (at least at this dealership) the training has fallen short a bit, or shall we say, "hastened" <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0">
 

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Re: Crack sales staff (ljjones)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>ljjones</b> »</i></TD></TR><TR><TD CLASS="quote">Crack sales staff</TD></TR></TABLE><p>Should say "Salesmen on Crack" <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/tongue.gif" BORDER="0"> .
 

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Re: Crack sales staff (ljjones)

Of course, this could be a case of "sell what you have"...<p> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>Tom.
 

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Re: Crack sales staff (Quick Brick)

the handful of times I've seriously spent times on car dealer lots - looking at cars with the intent to buy - I was amazed at how LITTLE the dealers know about cars.<p>the worst ones are those that try to BS you lie...<p>i saw a used Accord on a lot once. it had a "RAZO" sticker on it. the salesman showed me the accord, I told him I wasn't really interested in it, and he proceeded to tell me the "RAZO" sticker meant it had been "tuned" from the factory by Honda's in house tuning company RAZO. I just say "sounds nice". Wow... tuned by RAZO...it must have wicket foot pedals and shift knobs! <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>i dont' think he realized that RAZO was a company that sold mostly foot pedals, and other ricer crap.
 

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I've only purchased 2 cars from a dealership in my life so far (both Dodge vehicles) and not ONCE out of all my visits to different dealerships did the sales-person know more about the car than I did. I maybe spent about an hour or two researching the cars then went on my hunt to the dealerships and each time I would say GOODBYE when they didn't know jack diddly. One time I called up a 5 star dealership and wanted to make an appointment to change my oil and do some other maintenance. When they asked what type of car I had I tell the service manager SRT4 and he says "Whats that?" Couldn't hang up my phone faster. <p>Currently I've been to a few Volvo dealers since Im in the market for a S60R. I've been to about 3 dealerships and all 3 sales people that helped me were less than informative. The last one I went to I was so annoyed from earlier experiences I just said "Dont try to sell me on the car because I probably know more about it than you....just attempt to sell me on the price and if you hit the right number we've got a deal." Needless to say he was a complete a-hole for the remainder of my visit. Granted I was a bit rude but I was so fed up.
 

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Discussion Starter · #10 ·
Re: Crack sales staff (tmtalpey)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>tmtalpey</b> »</i></TD></TR><TR><TD CLASS="quote">Of course, this could be a case of "sell what you have"...<p> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> Tom.</TD></TR></TABLE><p>Yeah, I've decided that is probably what it was, Tom. But Jeeze, do these guys have to just make up lies to get the job done?<p>One of two things must be true:<p>1) Either this guy really didn't know his stuff and was just "shootin' from the hip" out of ignorance, or<p>2) He knew the right answers but was such a sociopath he could lie with a perfectly straight face in an attempt to "move the product."<p>I don't know...Maybe the dealership prefers uninformed salesmen so they can unwittingly lie, move the product, and not feel bad about it in the morning. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <br>
 

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Re: Crack sales staff (ljjones)

You, (or I) are not the target customer, and Volvo certainly doesn't survive based on R sales.<p>As long as he can sell XC-90s to soccer mom's he is good to go.<p>It appears Volvo wants to appeal to the "educated" customer, just not one educated in automobiles.
 

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Re: Crack sales staff (rogersampson)

That's the most ridiculous explanation I've ever heard.<p>The fact that we are enthusiasts shouldn't mean that we know more about features available on the <b>current</b> model than the salespeople.<p>I don't expect salespeople to share my enthusiasm for cars, knowledge about their history, or even care about some of the more peculiar or oddball facts about the car, but if I ask them whether a color is available they should either say, "you know, I'm not sure, let me check" or just give me the right answer. While I'd rather deal with someone who truly knows the car, I'm more keen on spending the time working with someone who is honest and intelligent. And, anyone with a modicum of intelligence (enthusiast or not) is going to see through the BS factor if they open up a catalog and see that their salesperson told them the wrong thing.<p>No offense to the car salesmen among us, but this isn't rocket science. All I ask is that the salesperson I'm working with (1) treats me fairly and honestly, and (2) knows their freakin' product. If this means going home with the newest catalog and studying it for an evening then so be it.<p>At the very least, tell me that you don't know but will check your brochure. Otherwise, once my BS-o-meter starts ringing, you've lost my attention, respect and, potentially, a sale.<p>-Eric
 

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Discussion Starter · #13 ·
Re: Crack sales staff (rogersampson)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>rogersampson</b> »</i></TD></TR><TR><TD CLASS="quote">...Volvo certainly doesn't survive based on R sales.<br>As long as he can sell XC-90s to soccer mom's he is good to go...<br>Volvo wants to appeal to the "educated" customer...</TD></TR></TABLE><p>So it's OK to put out a line of BS when you're selling an R because we don't make much money on them, but you better shoot straight when trying to move an XC-90 because it's our core product?<p>Or does the BS continue during the XC-90 sale and the "educated" customer just doesn't know it?<p>I can't believe the BS method of sales is generally tolerated (for long) by most Volvo dealerships. There are too many obviously <B>honest and competent</B> Volvo sales types right here on SwedeSpeed.<p>
 

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Re: Crack sales staff (Sue Esponte)

Ridiculous, but true.<p>Most dealers don't sell all that many Rs. Most dealers don't get that many Rs to sell. So for most salespeople, it's not a vehicle they spend all that much time around. Or even have to. <p>But I'm sure that most of them know the XC90 and V70 inside out, as they probably move at least 10 of each for every R shopper that walks through the door. They're focusing on what's selling. That's their job.<p>And it's not just Volvos. Go ask your neighborhood Chevy salesman some really technical questions about a Z06 and you'll lose him quickly, too.
 

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I always thought that if I was a car dealer I would be one of the better ones since I would read up on every car that I sold. It's a shame that you can't find that kind of effort anywhere these days.<p>the guy that i bought my R from was awesome. Had some track experience and some playtime in R's before. Even had e play with it more than conventional dealer would let me. I love the kind of salesman that let's you DRIVE a car and not just take the car out for a drive.
 

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Discussion Starter · #16 ·
Re: Crack sales staff (sgmlaw)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>sgmlaw</b> »</i></TD></TR><TR><TD CLASS="quote">Most dealers don't get that many Rs to sell. So for most salespeople, it's not a vehicle they spend all that much time around...Go ask your neighborhood Chevy salesman some really technical questions about a Z06 and you'll lose him quickly, too.</TD></TR></TABLE><p>You miss the point. It's how the salesman handles that lack of knowledge that establishes his (and his dealership's) reputation.<p>No BS allowed! <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <br>
 

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Re: Crack sales staff (ljjones)

Exactly. Like I said, "sorry, dude, not sure but I'll check for you" is a whole lot more appealing to me than misinformation.<p>-Eric
 

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Re: (Pedestrian_A)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Pedestrian_A</b> »</i></TD></TR><TR><TD CLASS="quote">I once was told by a salesman that 18" is illegal in Canada. I couldn't stop laughing and ended up getting the 18" from the U.S.</TD></TR></TABLE><br>So....you ended up getting them from the U.S. because they were illegal in Canada? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/sly.gif" BORDER="0"> <p>Yannis
 

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It's simple, know what you sell, the best salesmen that I know not only know the product but they know the history, the service, operations and the whole gamut of the industry. <p>If you get posed with a question you don't know then be straight and say "I'm not 100% but I'll definitely get the answer and let you know." <p>Unfortunately the sales people in general who make up BS give sales people a bad name in general and specifically to car salesmen.
 
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