I think a bumper re-spray is permission inside of a cpo program. Minor scratches and scrapes are common on cars without accidents. Not saying the quality is what you want, but a repainted bumper doesn't mean an accident.

 

Thanks for letting me know that point. I wish the dealer had disclosed this repaint prior to purchase.

It bothers me that they did not highlight this repaint job in the certification repair sheet. As you can see from the pictures the sheen is completely different between the metal and plastic panels

 

It’s very possible it was like that before they even certified the car and they didn’t pay much attention to it

 

That’s a terrible respray. Unfortunate, but you can buy a prepainted bumper directly from Volvo for ~$1K.

 

I have to agree, that rear bumper is a hack job.
I would try reaching out to Volvo NA and explaining your issue.
The bumper color difference should have been mentioned.

Also, good paint/body work is not cheap.

 

i Have never bought a car I haven’t looked at. I would complain to Volvo if the selling dealer didn’t make it right.

 

Wow, what terrible quality body work - I've never seen orange peel like that on a bumper, and the driver side looks pretty rough too.

Unfortunately, the CPO inspection process is pretty inconsistent as you're experiencing but that's pretty awful that they wouldn't flag that.

Yeah, it would seem to be cheaper to just get a new pre-painted bumper cover but there are so many variations of the XC90 (Momentum, Inscription, R Design) it may be hard to track down or NLA.

I'd push for the dealer to make it right and involve Volvo corporate if you don't get satisfaction. Maybe they can work with your local dealer so you don't have to bring the car back to where you bought it.

 

The salesperson said he will talk to his general manager to arrange a reimbursement. The lowest quote I have is $1400. Curious what will happen now, I was planning on waiting for another week before I involve Volvo Corporate.

 

CPO does not mean there weren't any accidents. Never understood where that idea came from. The brands I've worked for in the past also allowed for accidents.

However, repairs should be proper, and this is not proper. It might not be anyone's fault per say.. just apathy.

Whenever buying a car from any distance ask the sales person to actually walk out and around the car, take close up pictures. I don't need any pats on the back to be told I'm better than average =-D... but I won't sell a car from long distance without walking around it and looking for any imperfections and showing them. It's selfish as much as anything. It's a huge waste of my time, I hate long distance deals anyway, they're much more work.. then to go through all that for you to come in and reject the car.. or honestly even worse, to find out something was missed after the fact... it's just a headache and not worth the money earned.

I learned this the hard way of course. Had a CPO car that looked fine at a glance, but when you looked at it at an angle you could see the one whole door was repainted, and poorly matched in the metal flake. Customer was from New York, I'm in southern PA. We tried to have them take it to local shops and the "quotes" we were getting from them were over 3x what they would be locally. So then we told them we'd get it repainted to their satisfaction if they brought us the car back, we'd provide a loaner for them. It all worked out in the end, but it was a PIA... and frankly, neither party made out, but we did the best we could for the situation (including offering to just buy the car back). So maybe it was your sales persons first time getting burned trusting the system.

I know there are still shortages too.. but any time you're shopping out of state because you think the deal is that much better.. know there isn't some magic sauce there are some market fluctuations, but the cheapest is nearly always the cheapest for a reason. I could name a dealer that I absolutely know sells CPO cheaper than everyone else withing a few hundred miles, and from the number of customers who have come back to me to pay our higher price because the car wasn't in the condition they expected, I know how they're doing it. Some people are thrilled to save a little money for a ding and dent special, even knowing it doesn't technically fully meet the CPO guidelines. Heck, you can probably buy a 5 year extension for the money you save... at the same time, it would take $4k to get the car into the same condition as one that was well cared for, or properly repaired.

 

Wish I had know this sooner. I fell for the Volvo advertising about strict standards to qualify a car as CPO.

I asked my brother in law who lives in the same town to take a look and drive the car. He did not see this bad orange peel paint though he did caution me about the hairline scratches elsewhere. I even bought a CPO 10 year warranty and extended maintenance contract.

 

Yeah, B&W with air suspension is pretty rare. We don't do many of the air suspension cars. It's absolutely nicer, but most folks don't feel they need it.

It doesn't define what "passing" is there... to me... that bumper doesn't pass... but there is not definitive definition... and with the checklist saying that paint on the bumper might mismatch... it's less to stand on. I'll say without doubt we wouldn't accept a bumper like that and we would make it right, they should too. I've never painted a car but feel I have done a better job with rattle can on tractor panels. I'm not debating against that, just trying to give caution to others. What you posted only says the exterior panels are inspected... it doesn't say for what. Don't buy from far away without lots of questions photos and video. Finding a great deal on a great used car just isn't realistic... great cars are bought at fair prices quick. Folks looks around the internet all the time for cars. Cars that sit around have one thing or another wrong with them, or some other situation worth questioning (hidden away in loaner fleet, owner using it as their car, parts on backorder, special buyer required (P*) etc).

 

Yeah, B&W with air suspension is pretty rare. We don't do many of the air suspension cars. It's absolutely nicer, but most folks don't feel they need it.

It doesn't define what "passing" is there... to me... that bumper doesn't pass... but there is not definitive definition... and with the checklist saying that paint on the bumper might mismatch... it's less to stand on. I'll say without doubt we wouldn't accept a bumper like that and we would make it right, they should too. I've never painted a car but feel I have done a better job with rattle can on tractor panels. I'm not debating against that, just trying to give caution to others. What you posted only says the exterior panels are inspected... it doesn't say for what. Don't buy from far away without lots of questions photos and video. Finding a great deal on a great used car just isn't realistic... great cars are bought at fair prices quick. Folks looks around the internet all the time for cars. Cars that sit around have one thing or another wrong with them, or some other situation worth questioning (hidden away in loaner fleet, owner using it as their car, parts on backorder, special buyer required (P*) etc).

The car was certified in September.

I was looking at the original picture sent by the sales person on December 9th. The VIN number was clearly visible, the trim isn’t broken, and the rubber gasket wasn’t painted over.

Wonder whether there was an incident at the lot or they tried to cover some bumper scratches with this bad paint job.

Dealer responded couple of hours ago to reimburse $1500, which is close to one of my quotes.

 

That bumper... ugh. Look at all that orange peel, its terrible!

So glad they did you right and sent you a check.

 

Wow, that's pretty awful. They certainly knew about that since it looks like it absolutely happened on their watch. I wonder if they have an in house shop or farm it out. No way would we have accepted a repair job like that from one of the body shops we use. If it were me... I'd use some money to just have the bumper repainted and lift with the scuffs. Cross price buying a new bumper and having it painted... sometimes that's cheaper than the prep work needed.

 

I've seen better "rattle can in the driveway results", lol.

 

It is possible that the bumper was sprayed - It's hard to tell. As crazy as this sound... Humor me, all Volvos, and many other cars' rear bumper have a slightly different color depending on the lighting. Apparently it has something to do with the cross traffic radar (I am not sure about this part). Take a look at random Volvos online, it will blow your mind, and once you see it, you can't unsee it

 

There is no way in hell that bumper wasn't sprayed.

Probably farmed out to one of those mobile airbrush companies that "fix" bumpers on the lot.

 

I would contact Volvo NA - Send an email with pictures

 

The dealer already offered $1500. VCNA isn't going to do anything.

 

I agree, take the $1500, buy a bumper and swap it. Might even be able to sell that one to a body shop.

 

Yes, pickup from dealer is free.

 

I’m have been very disappointed with VCNA of late. They use to be great and on top of things, now they don’t really care. They should have really taken the lead on this. No dealership should be allowed to get away with things like this

 

I haven’t involved VCNA yet. I wanted to reach out to them only if the dealer turns me down.

The dealer didn’t send the check yet. Apparently it needs to be signed by their corporate and it takes couple of weeks (or so I have been told).

Hopefully it doesn’t come to me reaching out to VCNA or BBB

 

That really is crap.
I have had issues with FCA and Toyota, and Toyota was the worst. FCA actually responded when they said they would, Toyota ignored everything.

It looks like VNA is playing this like an ostrich.

 

This is really disappointing. This is the same dealer that CPO’ed my former 2020 that had water intrusion. Sold it to some unknowing bloke in Florida. They recouped some of the sale by CPO’ing a problem car and selling it across the country. Now it’s another dealer’s problem and the sales department are running away to the bank cashing checks. [emoji849]


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And people wonder why car sales has a bad rap.....

At least they support Special Needs Initiative and Bring your Kid to Work...Because whomever did that paint job was either blind or under the age of 10! Here's a spray can, have at it...

Ya this dealer is something else, and the fact Volvo is calling this a Dealer / Customer dispute is mind boggling.