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Discussion Starter · #1 ·
Got my car back from the dealer today and went grocery shopping. Filled the trunk with groceries and when I got home I can't open the trunk. Neither the release on the dash, the release on the trunk lid, or the key fob will open it. It's making the normal sound when the electric lock releases, but nothing happens. I have locked and unlocked and relocked the doors, turned the engine on and off, and everything else I can think of and nothing makes any difference.

Every other car I've had with electronic locks had a function whereby you can use the auxiliary metal key to open the trunk when the electronic lock fails. Is it really possible that the Volvo lacks this feature??

2016 S60 with 22,000 miles in case that's relevant. Help would be appreciated because my groceries are spoiling :mad:

PS: I also tried activating and de-activating the valet feature in case that might help. It didn't.
 

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Is there a release in the trunk? Fold seats down and look in

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Check your manual. There is access near the tag lights to insert a key and unlatch the trunk.

Edit: I think, unless I'm confusing with the doors.

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Discussion Starter · #4 ·
Is there a release in the trunk? Fold seats down and look in

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There is an emergency release I know but how do I release the seat backs when the switch for that is in the trunk?

I did manage to prise open the ski slot between the seats so I can reach in and take out a few small items.....
 

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Discussion Starter · #5 · (Edited)
Check your manual. There is access near the tag lights to insert a key and unlatch the trunk.

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Yeah that's what I thought but the manual has no such indication, and everything I see online in that regard pertains to older models. ETA: Attached is a pic I just took of the panel. What am I missing? The two rubber electronic switch pads are to unlock and to lock the system. The 'lock' button is working normally.

volvo-trunk.jpg
 

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Yeah that's what I thought but the manual has no such indication, and everything I see online in that regard pertains to older models. ETA: Attached is a pic I just took of the panel. What am I missing? The two rubber electronic switch pads are to unlock and to lock the system. The 'lock' button is working normally.

View attachment 55353
Push down on the trunk while pressing the button. Or pull hard while doing it. Worth a shot

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Discussion Starter · #7 ·
Push down on the trunk while pressing the button. Or pull hard while doing it. Worth a shot

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Thanks, but nothing doing. I just can't believe that Volvo supplies a mechanical key but no slot for it. Well, maybe I can believe it--this is the car with no spare tire either. I just thought of something funny. What if you had a flat, but can't open the trunk. Then after extreme difficulty you somehow get the trunk open to find out there's no spare tire.
 

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Thanks, but nothing doing. I just can't believe that Volvo supplies a mechanical key but no slot for it. Well, maybe I can believe it--this is the car with no spare tire either. I just thought of something funny. What if you had a flat, but can't open the trunk. Then after extreme difficulty you somehow get the trunk open to find out there's no spare tire.
I'm blown away there aren't latches on the tops of the seats - that's where they're located on my V60.

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Discussion Starter · #9 ·
I'm blown away there aren't latches on the tops of the seats - that's where they're located on my V60.
Yeah I think that's a security feature so that valets and other people can't get into the trunk. Though I was able to open the pass-thru FWIW.

Anyway, I spent 45 minutes on the phone with the Roadside Assistance agent just in case she might have any idea. We went through all the possible solutions and then (after putting me on hold for 15 mins) she had me install the Volvo On Call app on my phone, which I'd never bothered to do before. Once that was done she was able to unlock all the doors and the trunk as well. Now the trunk switch operates normally.

I wish I understood better exactly what happened, but at least I can go to sleep now. Thanks guys for the suggestions. Once my factory warranty expires, I presume the VOC service is something I'll have to pay for. Hope it's not too expensive, because I think I'll have to have it :p
 

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Yeah I think that's a security feature so that valets and other people can't get into the trunk. Though I was able to open the pass-thru FWIW.

Anyway, I spent 45 minutes on the phone with the Roadside Assistance agent just in case she might have any idea. We went through all the possible solutions and then (after putting me on hold for 15 mins) she had me install the Volvo On Call app on my phone, which I'd never bothered to do before. Once that was done she was able to unlock all the doors and the trunk as well. Now the trunk switch operates normally.

I wish I understood better exactly what happened, but at least I can go to sleep now. Thanks guys for the suggestions. Once my factory warranty expires, I presume the VOC service is something I'll have to pay for. Hope it's not too expensive, because I think I'll have to have it :p
I must be missing something but - if you picked up your car at the dealer and went shopping and then couldn't open the trunk once it was closed - why didn't you just go to the dealer and have them open it and answer all your questions? And the car is still under warranty? - no?
 

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I must be missing something but - if you picked up your car at the dealer and went shopping and then couldn't open the trunk once it was closed - why didn't you just go to the dealer and have them open it and answer all your questions? And the car is still under warranty? - no?
Here's what you are missing:
The OPs first post was at 10:20 p.m.
Let's say he was fiddling with it for an hour or so before posting. This means he got home at 9:00 p.m. Dealer was closed.
Besides, who know how far the dealer is from home.
 

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Here's what you are missing:
The OPs first post was at 10:20 p.m.
Let's say he was fiddling with it for an hour or so before posting. This means he got home at 9:00 p.m. Dealer was closed.
Besides, who know how far the dealer is from home.
good point :thumbup: but the OP didn't say.
 

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I'm glad you got it open. I believe the pre-face lift cars have a key access next to the licence plate lights. It is covered by a rubber grommet, but has a key symbol on it. The post-face lift cars just have a blank. Since this is a 2016, he only has the blank.

I only know this as I was at a pick a part lot and there was a 2013 S60 in there and I grabbed the license plate light and trunk release button from the car and noticed it had this rubber grommet. My 2015.5 doesn't have it.
 

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good point :thumbup: but the OP didn't say.
:)

I suppose it would be worth it to spend a few minutes to test if one can open the center portion of the seat back and use a stick to push the seat back levers.
Kind of like a practice in case this happens.
 

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Got my car back from the dealer today and went grocery shopping. Filled the trunk with groceries and when I got home I can't open the trunk. Neither the release on the dash, the release on the trunk lid, or the key fob will open it. It's making the normal sound when the electric lock releases, but nothing happens. I have locked and unlocked and relocked the doors, turned the engine on and off, and everything else I can think of and nothing makes any difference.

Every other car I've had with electronic locks had a function whereby you can use the auxiliary metal key to open the trunk when the electronic lock fails. Is it really possible that the Volvo lacks this feature??

2016 S60 with 22,000 miles in case that's relevant. Help would be appreciated because my groceries are spoiling :mad:

PS: I also tried activating and de-activating the valet feature in case that might help. It didn't.
Did you use the valet lock? If so then you can’t open the trunk as well.


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I had a similar problem with my 2012 V60. Turns out it was a loose wire at the handle. There is a manual release catch where you can release the boot with a small screwdriver.
But here lies another problem. Volvo put a plastic cover over where the slot is to release it. I have now ditched the cover incase I get problems again. Hopefully you can get into the boot to be able to release it.
 

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Did you use the valet lock? If so then you can’t open the trunk as well.


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Curious, what is the "valet lock"?

Thanks
 

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When you lock the glove box with the metal key it disables access to the trunk via the button or the remote, so if you are valet parking you hand them the remote fob without the metal key and can relax safe in the knowledge that the parking valets cannot get to anything you left in the glovebox or trunk
 

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When you lock the glove box with the metal key it disables access to the trunk via the button or the remote, so if you are valet parking you hand them the remote fob without the metal key and can relax safe in the knowledge that the parking valets cannot get to anything you left in the glovebox or trunk
The Valet lock will only work if you turn the glove box lock all the way. There is a second position, a 1/4 turn, I believe that will lock your glove box, but not the trunk. If you turn it all the way, 1/2 turn, then the valet lock activates.
 

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When you lock the glove box with the metal key it disables access to the trunk via the button or the remote, so if you are valet parking you hand them the remote fob without the metal key and can relax safe in the knowledge that the parking valets cannot get to anything you left in the glovebox or trunk
Thank you very much for that!
 
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