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Discussion Starter · #1 ·
Due to the current demand of the XC-90, there is a longer than average wait list at my local dealership. I could travel a couple hundred miles and get one that's pretty close to what I want immediately or I could wait about 6 months to get custom order done locally.<p>The local dealer is great to deal with and from what I have heard provides excellent service. But it's a very long wait!<p>Are there any disadvantages in terms of warranty work or other issues when a customer brings in a car for service that's not bought at that dealership? <p>Any advice from other customers or dealers are appreciated...<BR><BR>
[Modified by nomis, 7:18 PM 1-1-2003]
 

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Re: Buying from a local dealer (nomis)

it is not a big deal. if u have a great working relationship with ur dealer for services, then that's even better. think of it this way...if someone moves from east coast to west coast shouldn't the dealer still fix everything under warranty for free? warranty is from factory...<p>i think .. hehe <IMG NAME="icon" SRC="http://********************/smile/emsmilep.gif" BORDER="0">
 

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Re: Buying from a local dealer (steve s)

If you have a good relationship with the local dealer, particularly the service guys, it probably won't be a big deal if you purchase from someplace else. However, they might not give you a loaner car as quickly or other things of that nature, but they'll still fix the car.
 

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Re: Buying from a local dealer (DMF in Jersey)

Its not a big deal at all, they HAVE to fix everything since its a New Volvo.<p>Expect nothing less than the service you would normally expect.<p>just a note, by law you are NOT required to service your car at the dealership even. As long as all services are carried out according to OEM specs, you can have it done anywhere that is certified.<BR><BR>
[Modified by xtremepsionic, 5:51 PM 1-1-2003]
 

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Re: Buying from a local dealer (xtremepsionic)

<BLOCKQUOTE>quote:<HR>Its not a big deal at all, they HAVE to fix everything since its a New Volvo.<p>Expect nothing less than the service you would normally expect.<p>just a note, by law you are NOT required to service your car at the dealership even. As long as all services are carried out according to OEM specs, you can have it done anywhere that is certified.<p><br>[Modified by xtremepsionic, 5:51 PM 1-1-2003]<HR></BLOCKQUOTE><p>As long as you are using Volvo Genuine parts. Otherwise, you are leaving yourself open for trouble in case there is a malfunction.<p>Yannis
 

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Re: Buying from a local dealer (GrecianVolvo)

Thanks for the info.<p>The way I figure it, the dealer would get paid or reimbursed by Volvo for any warranty work. So, it shouldn't matter.<p>But for extras, like loaner cars and other stuff- maybe I will be out of luck.
 

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Re: Buying from a local dealer (nomis)

why wouldn't they give you a loaner? thats beyond me frankly... I bought the car in Toronto and have since moved to Calgary, and here they don't care if I've serviced with them before or not, as long as I'm coming in for service and book in advance, I can get a loaner.<p>Are most Volvo dealerships as bad as you think? The only thing I hate about my dealership is that because there is only 1 in the city, they charge a LOT for anything.
 

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Re: Buying from a local dealer (xtremepsionic)

The Dealership who has provided the Volvo service on my cars for the last 14 years has never sold me a car. They are not price competetive on new Volvos. However, they do provide good service and always have provided a loaner or rental car whenever my car is in for service.
 

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Re: Buying from a local dealer (defgh1)

Do you use a dealer in Maryland? Wondering in case I ever run into a problem that my local dealer cannot handle which other dealership I should try first.<p>dgriffith
 

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Re: Buying from a local dealer (dgriffith)

Herb Gordon Volvo, 3121 Automobile Boulevard, Silver Spring, MD 20904. Joe Devlin is their Service Manager and is outstanding.
 

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Re: Buying from a local dealer (defgh1)

<BLOCKQUOTE>quote:<HR>The Dealership who has provided the Volvo service on my cars for the last 14 years has never sold me a car. They are not price competetive on new Volvos. However, they do provide good service and always have provided a loaner or rental car whenever my car is in for service. <HR></BLOCKQUOTE><p>Just curious, you say Herb Gordon has never been competitive for you yet you use their service dept.<br>How uncompetitve are they?<br>
 

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Re: Buying from a local dealer (defgh1)

Thanks, actually when looking to buy my V70 Herb Gordon did seem competitive on initial email offers; I decided not to work with Herb Gordon just because I did not know anything about their service department. All the Don Beyer's offers were bad until late in the summer when the rebates were higher. My best offer came from Bill Kidds in Timonium but my local dealer in Annapolis matched their offer.<p>Thanks for the info and I'll keep them in mind for service.<p>dgriffith
 

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Re: Buying from a local dealer (VolvoMax)

<BLOCKQUOTE>quote:<HR>Just curious, you say Herb Gordon has never been competitive for you yet you use their service dept.<br>How uncompetitve are they?<br><HR></BLOCKQUOTE><p>Herb Gordon was $1000 higher on my 1998 V70R with trade and $2200 higher on my 2004 V70R order without trade.<BR><BR>
[Modified by defgh1, 1:45 PM 1-21-2003]
 

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Re: Buying from a local dealer (defgh1)

<BLOCKQUOTE>quote:<HR>Herb Gordon was $1000 higher on my 1998 V70R with trade and $2200 higher on my 2004 V70R order without trade.<p><br>[Modified by defgh1, 1:45 PM 1-21-2003]<HR></BLOCKQUOTE><p>How can they be higher on a 2004 V70R <I>without</I> a trade???<p>Yannis
 

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Re: Buying from a local dealer (GrecianVolvo)

<BLOCKQUOTE>quote:<HR>How can they be higher on a 2004 V70R <I>without</I> a trade???<p>Yannis<HR></BLOCKQUOTE><p>The 98 purchase included a trade-in and Herb Gordon was $1000 higher on the total package. I do not have a trade for the 2004 V70R and have preordered the car for MSRP. Herb Gordon wants $2200 above MSRP for a 2004 V70R. Make sense now?
 

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Re: Buying from a local dealer (nomis)

Our previous dealer in Center Point, Iowa gave me a lot of problems when I bought our 98 S70 new. I had put on several performance upgrades and when they saw it, they wanted to discontinue both my Volvo warranty and my extended warranty. They showed me Volvos warranty and I showed them Iowa's law pertaining to warranty's. What the law entitled me to was a full warranty as I had, however the modified parts were not covered by the warranty. Also, if proof could be shown that any warranty item failed due to a modified part, the claim could be void. (ie. if the nitrous caused the valves, pistions, or bearings to fail, Volvo would not have to cover them). Point- Check your state and local laws and read your warranty and know them. Any Volvo authorised dealer HAS to honor a Volvo Warranty, or they could face losing their Volvo Dealership/Service; from what I have been told by those I have complained to at Volvo. Extended warranties differ immensley and do not necessarily have to be honored by any particular dealer other than the place who sold the warranty, so check carefully.
 

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Re: Buying from a local dealer (defgh1)

<BLOCKQUOTE>quote:<HR>How can they be higher on a 2004 V70R <I>without</I> a trade???<p>Yannis<p>The 98 purchase included a trade-in and Herb Gordon was $1000 higher on the total package. I do not have a trade for the 2004 V70R and have preordered the car for MSRP. Herb Gordon wants $2200 above MSRP for a 2004 V70R. Make sense now?<HR></BLOCKQUOTE><p>Sure does!<p><br>Yannis
 

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Re: Buying from a local dealer (au2bahn)

<BLOCKQUOTE>quote:<HR> Any Volvo authorised dealer HAS to honor a Volvo Warranty, or they could face losing their Volvo Dealership/Service; from what I have been told by those I have complained to at Volvo. <HR></BLOCKQUOTE><p>That'a absolute nonsense (not from your part)..Volvo cannot can a retailer because of that but I do agree that it is not right for a retailer to claim that the warranty is voided because of aftermarket parts/upgrades. Unless, of course, it can be proven that the particular part/upgrade caused failure.<p>And state laws have nothing to do with this. The consumer is protected by federal laws and an international act.<p>Yannis
 
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