Beware of Edge Racing andy prospective SSW Wheel buyers
Well I tried to mount my SSW T-Rexs today, but lo and behold Edge Racing didn't send me centering rings, and the rims aren't hub-centric.
So I called Edge Racing, only to discover this is a standard ploy they run, not sending them.
If you don't call within a couple of weeks, they won't send them to you for free, you have to buy them seperately. They also don't mention that the wheels need them anywhere on the website, and they don't list them as equipment inlcuded in the parts manifest.
I was also told by Leo that centering rings aren't necessary, and he called me a liar when I told them it was illegal here in Germany to not have them. He insisted that they don't do anything, and that the bolts will hold the wheel fine. He also kept saying it was my own fault for not noticing they weren't included and calling right away.
I said that I didn't know the wheels required them (never bought aftermarket wheels before), and that I couldn't know until I tried to put the wheels on, which was now after snow season. He then told me about how just recently when he was arrested, that the officer told him that ignorance of the law was no excuse.
I told him that he just compared buying wheels from Edge Racing to committing a crime, was he sure he wanted to do that.
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After losing my temper when he started lying to me again, I asked to speak to a supervisor. He said he wasn't in, but he could give me the voicemail of the supervisor, Alex. So, I hung up, called back and dialed in Alex's voicemail extension. It was Leo's voice.
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So I called back again, and this time got Tony in technical support. He said the exact same lines as Leo (you could tell this is a well rehearsed scam), and again when I asked to speak to a supervisor, he said that all he could do was give me "Alex's" voicemail, since he wasn't in. I asked him if Alex was going to call me back, and he said no. He compared me wanting them to send the rings a couple months after the original order to trying to return clothing to a store two months later after having worn it. He also insisted that centering rings are only there to help mount the wheel, they aren't necessary, but he would be happy to charge me $25 for them, just not ship them to my APO address.
I never could get an answer as to why they intentionally didn't send the Rings, making it incumbent upon me to notify them immediately of their mistake (even though there was no parts manifest listing the rings).
I also asked about the fact that the bolts they sent were only 25mm long (stock 33mm) and he assured me that was fine also.
At any rate, I don't know if I'll ever be able to mount my SSWs, since I don't think any of the a$$holes at Edge Racing are going to send me the correct centering rings, even though I paid for them again. It sounded like the ones he wanted to send me are the wrong size anyways.
Sorry icebiker, guess you won't get to see the rims, and I get to keep driving on the Bubbled Dunlop until my OZs get here, sometime within the next month.
When I asked the local wheel shop if today if they could sell me a centering ring that was close in size, he said no, even a milimeter difference isn't safe and I was better off driving on the bubbled Dunlop, which wouldn't be covered under warranty.
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Well I tried to mount my SSW T-Rexs today, but lo and behold Edge Racing didn't send me centering rings, and the rims aren't hub-centric.
So I called Edge Racing, only to discover this is a standard ploy they run, not sending them.
If you don't call within a couple of weeks, they won't send them to you for free, you have to buy them seperately. They also don't mention that the wheels need them anywhere on the website, and they don't list them as equipment inlcuded in the parts manifest.
I was also told by Leo that centering rings aren't necessary, and he called me a liar when I told them it was illegal here in Germany to not have them. He insisted that they don't do anything, and that the bolts will hold the wheel fine. He also kept saying it was my own fault for not noticing they weren't included and calling right away.
I said that I didn't know the wheels required them (never bought aftermarket wheels before), and that I couldn't know until I tried to put the wheels on, which was now after snow season. He then told me about how just recently when he was arrested, that the officer told him that ignorance of the law was no excuse.
I told him that he just compared buying wheels from Edge Racing to committing a crime, was he sure he wanted to do that.
So I called back again, and this time got Tony in technical support. He said the exact same lines as Leo (you could tell this is a well rehearsed scam), and again when I asked to speak to a supervisor, he said that all he could do was give me "Alex's" voicemail, since he wasn't in. I asked him if Alex was going to call me back, and he said no. He compared me wanting them to send the rings a couple months after the original order to trying to return clothing to a store two months later after having worn it. He also insisted that centering rings are only there to help mount the wheel, they aren't necessary, but he would be happy to charge me $25 for them, just not ship them to my APO address.
I never could get an answer as to why they intentionally didn't send the Rings, making it incumbent upon me to notify them immediately of their mistake (even though there was no parts manifest listing the rings).
I also asked about the fact that the bolts they sent were only 25mm long (stock 33mm) and he assured me that was fine also.
At any rate, I don't know if I'll ever be able to mount my SSWs, since I don't think any of the a$$holes at Edge Racing are going to send me the correct centering rings, even though I paid for them again. It sounded like the ones he wanted to send me are the wrong size anyways.
Sorry icebiker, guess you won't get to see the rims, and I get to keep driving on the Bubbled Dunlop until my OZs get here, sometime within the next month.
When I asked the local wheel shop if today if they could sell me a centering ring that was close in size, he said no, even a milimeter difference isn't safe and I was better off driving on the bubbled Dunlop, which wouldn't be covered under warranty.
