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Dealership Rating: 0 (worst customer service anywhere, service director Chris Balderrama is a lying conman)

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The repair on my Volvo XC90 V8 was not done using Volvo OEM parts, and I was lied to many times by service director Chris Balderrama. After taking my XC90 to SESI for tie rod end replacement, I noticed that my steering rack boot was only held on by one small plastic zip tie, and a large but loose zip tie. My original Volvo OEM metal clamps were thrown away. Two service managers who worked for Chris Balderrama told me that they will re-do the work using the correct Volvo metal clamps without any further labor charges. After arriving back at SESI for the 3rd time when the part was finally ready, a service manager assured me that I would not be re-charged for labor. However, after more waiting, the service director Chris Balderrama tells me that I will be charged for a realignment. He would not honor what I had been told by his service managers. He also told me that Volvo authorizes him to use plastic zip ties in lieu of the OEM metal clamps. When requested to see service procedures stating that a plastic zip tie can substitute Volvo's metal clamps, he said he did not have it. Chris Balderrama also said that the non-OEM plastic zip ties were stronger than Volvo's metal clamps. Chris Balderrama said that he will not perform the work his service managers agreed to perform and that there was nothing wrong with his substitution of a plastic zip tie for an OEM metal clamp. At this point, after having wasted many trips and many hours, and been lied to repeatedly like I'm an idiot, I yelled some profanities at Chris Balderrama. Chris Balderrama said for me to never come back to SESI again and threatened to call the police when in reality he fraudulently charged me for improper work not done using OEM Volvo parts. I checked the Volvo factory service manual (VIDA 2010d) and it clearly states for clamps, and not plastic ties, to be used; the part numbers for the proper clamps are clearly given in the service manual as well. I will be taking action to recover my $800 repair bill as well as reporting their fraudulent activities to VCNA and the BBB.
 

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Plastic zip ties are actually pretty common for use on a steering rack. If they were loose, that's another story, and yes, they should have replaced them if you requested with the proper clamps.

All this fuss over clamps though, really? Calling clamps "OEM Volvo Parts" is really stretching it. Oetiker clamps are one time use, they HAD to throw them away. You needed to be more educated on this before you flipped out on them.
 

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i took my car to Sesi Volvo Jan 14 2013 i went to start it and nothing so I thought I need a boost, but than I saw the alarm light come on so I got out of my car locked it and then reentered it tried to start it again the light really start flashing so we looked up blogs and read the manual and everything took care to have starter tested called a few dealers they told us a few tings to do before i have it towed to them.Ok statrer good so had it towed to Sesi they told me the next day it was the immobilizer 410 part plus 275 labor 75x key 75x key programming $951 than Chris told me that he could save me $50 by not gettin overnite shipping ok so than he calls me thrusday and tells me the car wont program to the new immobilizer ,ok Fri I cll Chris he tells me my car ready I have 2 keys and they had to put my old immobilizer in the car and trace down a wire in the instrument panel my cost is $500 , i get there and the receipt say $587 so I question him he starts tryin to double talk me and keep giving me different prices and I see im being charge for a immbolizer he cant explain this so then he says its 4.0 hr of labor so now im heated i cuss his ass out ask where my keys he says they in the car I go to start the car it's doing the same thing i towed it in for chris comes out and ask if he can try it so than he says oh i forget they said it something wrong with these keys and walks away and brings me my original key so now I want to kick him in his throat than he has the nerves to say he will give $55 and program the keys that i already paid for I told him if he dont give me money I was goin to b a problem he gave me $213.00 back and told me never to bring my car back again and he was talkin all smart . I will never go to there scamming dealer ship every again if I could protest it i would
 
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