[HiPSI]

I pre-ordered a Rip-Kit back in April, and for the past 2 1/2 days have tried contacting them both via email and telephone to no avail. I wanted to cancel my order, and after literally blowing their phone up all day get an email saying the item is shipping. Then I read their refund policy which states they want a 20% re-stocking fee. Needless to say I'm not a happy camper right now and am feeling a little bit like I got hosed, especially considering how quick correspondence was when I wanted to place the order...........

 

[prienzo]

I would give them the benefit of the doubt. Viva and George especially is very good in the customer service department.

 

[JRL]

Sometimes George is incommunicado for a few days at a time and this IS a holiday.

 

[madden]

George is TOP notch, he has helped me many times with hard to source parts. When I did my K16 swap, he was there every step of the way, and this was way before anyone else put an RS Turbo in a P1. When I needed a SMF flywheel ASAP, he delivered, VIVA's customer service is great, he'll take care of you.

 

[HiPSI]

Sometimes George is incommunicado for a few days at a time and this IS a holiday.

George is TOP notch, he has helped me many times with hard to source parts. When I did my K16 swap, he was there every step of the way, and this was way before anyone else put an RS Turbo in a P1. When I needed a SMF flywheel ASAP, he delivered, VIVA's customer service is great, he'll take care of you.

So it's a one man operation I take it?

 

[adkmooserider]

Sometimes you get emails from a Dustin.

 

[George @ ViVA]

@HiPSI - Is this Chris? We received your voicemails and left you one back as well. We also sent you instructions on returning the kit for a refund. Either way, please email us and we'll get you sorted out: [email protected]

 

[Beck]

I have bought and returned things to Viva with never a problem. Even as an impatient buyer, George has always been top notch in satisfaction and professional respect.