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After all of our problems (cat converter, steering rack, tie rod, 2 other CEL's that caused the car not to start) plus ongoing issues I was just wondering if anyone had any suggestions or stories they can share on the best possible way to go about this. We do not feel comfortable owning the car any longer......wondering what else will go wrong. This is our first Volvo and maybe our last. We like the car itself and what it has to offer but wish it didn't have so many problems with it. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0">
 

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Re: anybody have luck getting Volvo to buy back, or Lemon Law your XC90? (k2volvo)

Every state has its own laws. Review yours in the consumer rights pamphlet that came with your manual. No manufacturer wants to buy their car back, but if all of your state's conditions are met, they really don't have much choice.<p>If the conditions are met, you can often get more value if you are willing to try another Volvo.
 

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Re: anybody have luck getting Volvo to buy back, or Lemon Law your XC90? (k2volvo)

I know, it might not go well with your current feelings, but Volvo, in general, is adequately reliable, and "lemon law" buy-backs are very few and far in between. I participate in many on-line forums, but, yet, could not remember any verifiable real-life stories that were posted anywhere.<p>I would think that local Consumer Advocate group could give you better information than this forum.
 

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Re: anybody have luck getting Volvo to buy back, or Lemon Law your XC90? (Volvo6850)

I have handled many buybacks in Illinois. We do about 5 per year. They are wayyyyyyyyy easier to deal with if you are willing to take another Volvo. If not, they will go all the way with it (arbitration, etc.) Usually if you have a claim that clearly is eligible for a buyback situation there is little resistance by Volvo in putting you into a new vehicle.<p>You definitely need to start by calling Volvo Consumer Relations and get a file started. Most states require multiple (4 is the magic number here) for the SAME issue. Also, the manufacturer must have been notified AND had the chance to send one of their representatives to correct the issue. If ALL of these conditions have been met, in Illinois at least, there is nothing stopping you. I have heard that California has even less requirments, but I'm not sure about your particular location.<p>It is also important that the dealer has everything properly documented. Unfortunately, you can't do much about this. Be sure you get your timeline written down so you know exactly what dates, etc. the car was in and for what. I have seen some pretty poor record keeping at the dealership level, including the reusing of RO#. Some dealers are in the practice of not closing RO's in case the car comes back the next day they can use the same RO. If this happens, the dealer only has records of 1 repair rather than 2. <p>So: Document everything, call to register your complaint. If you really have a valid 'lemon' claim, VCNA will be receptive.
 

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Do NOT go to arbitration as this would be the biggest waste of time you would ever spend. I recommend talking to the dealer and if you get no where, get a lawyer and don't let up on them. I did the arbitration with Ford on a one year old Expedition that was in the shop over 12 times the first 12 months with a brand new transmission, fule pumps, etc. I lost because it was the biggest scam in the world as the people on the panel were Ford mechanics, a Ford dealership owner and most of the problems were not always the same thing, just a bunch of different things and most of them were major. I got the rejection letter and went and traded it a couple of days later and swore to never buy Ford again, but now I own 2 Volvo's which is way too close to Ford but haven't had any problems with either so far.
 

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Correct. My sister went to arbitration for her 2000 323i, and it took like 6 months to win the case. Water was coming inside the car every time it rained pretty bad. 4 times with no fix, and thats the magic number here in Florida.<p>I believe BMW just bought the car back right before it was lemoned, and gave my sister a brand new one with no money due at inceptions, same payments. I would assume that trading keys is the best way to avoid all the time lost with the arbitration.<p>And sorry to hear about your issue. It happens.
 

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Re: (zamo)

I certainly was not suggesting it was worthwile to go to arbitration. If you are willing to be flexible and take a new Volvo, you get to skip all of that. That's why I suggest thinking about being open to that option....
 

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Re: anybody have luck getting Volvo to buy back, or Lemon Law your XC90? (k2volvo)

My 03 T6 was a lemon... see link on my sig.<br>Cheers.
 

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Re: anybody have luck getting Volvo to buy back, or Lemon Law your XC90? (lazzerj)

There have been 1 or 2 lemon returns from guys over on the R board. From what I have heard, Volvo is fairly decent about it if you're willing to get another Volvo. <p>Note I said fairly decent. Don't think that just because your car qualifies for lemon status doesn't mean that they'll automatically take your car back. They won't. Having gone through the rigamarole with Nissan, hiring an attorney and having them ask what I would take, only to have it basically retracted, I know the process pretty well. Make sure you do the following.<p>1) Check your state's codes for the specifics. They came in a little booklet in my glove box or go on to your state's website. Understand this THOROUGHLY. <p>2) Understand that it must be multiple repair attempts for the SAME problem. Just because you are having multiple failures does not mean you qualify for Lemon status.<p>3) Call VCNA customer service and log your complaint. Ask how they want to handle it and start a file. <p>4) Understand that even though X number of attempts (3 in NY) qualifies you for lemon status, that doesn't mean it's automatic. Most states allow the manufacturer to bring in the big guns...regional reps and even national techs. They are always allowed "the last look" at the problem. In my case, I had a master tech come from California after the 8th try and they fixed the car. I had Nissan corporate on their heels - they told me that if this guy couldn't fix it they would buy it back - but he managed to find a way to fix it and it has worked ever since (for over 100k miles after that).<p>5) Understand that this is not a simple new vechicle replacement swap. There is no free lunch. Most states have some kind of deductible for use. I ran into this problem because I was putting a lot of miles on my car. Check for specifics, but usually there is a certain mileage past which you will be responsable for wear, at x cents per mile. Sometimes it starts when you first log the problem, sometimes it does not. Know this and be ready to have this value charged to you in some way when you are negotiating for a new car.<p>6) As others have said, Arbitration is next to useless. Avoid going there if you can. <p>Best bet is to get another Volvo...they will be much more willing to deal with you swap out for a direct replacement. In other words, don't change your mind and say you want a C70 instead of an XC90.<p>Good luck and keep us posted!
 

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Re: anybody have luck getting Volvo to buy back, or Lemon Law your XC90? (needsdecaf)

There has never been much resistance in replacing the vehicle with a different model (a little of topic here, since I don't think he said he wanted a different model.)<p>Clearly you'd have no luck getting a high demand vehicle (like a c70), but I have had people go from s40 to s60, xc70 to s60, etc...<p>They're not usually opposed to a change that is for the most part a lateral one (in cost).
 

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Re: anybody have luck getting Volvo to buy back, or Lemon Law your XC90? (dugums)

Good info in this post. <p>Our first Volvo, a brand-new 2000 V70 SE had some wacky electrical issues over the first three months of ownership. Door locks, horn, wipers would all work and then not work. The horn was a big safety issue.<p>After several trips to the dealer, we got the regional rep involved. He swung his big bat and got the problem fixed - finally. He even threw in a few free accessories for our "pain and suffering." <p>The V70 was nearly flawless from that point forward. We were happy.<p>I have had good cars and bad cars - all manufacturers will make a lemon here or there. Document everything, and treat the dealer and reps with respect. Also, have realistic expectations - don't ask for a brand-new car if your sunroof is broken!<p>
 
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