[newmanium]

I also had a good initial experience but have had zero follow through. I'm about ready to book other arrangements and lose out on the "free" flight credit. I wish they'd just give us an additional $1k off the price of the car and call it even.

 

[Flanker66]

Has anyone brought the AdTrav issues to Volvo OSD Customer Service's attention (Barbara et al)?
I'm yet to have my initial consultation for the June trip, but I'm terrified already 😟

 

[Ashdria]

I know the agent I ended up with has been referenced here before as less than helpful, but not sure how I go about asking for someone else...has anyone successfully switched agents or escalated a problem to positive resolution?

Hugies, would you mind DMing me the agent too? We have the first call scheduled in a couple of weeks but I might change it depending on who it's with! Thanks!

 

[hugies]

Hugies, would you mind DMing me the agent too? We have the first call scheduled in a couple of weeks but I might change it depending on who it's with! Thanks!

Please see the other thread I mentioned above. The agent's (unique) initials are indicated there. I was grateful for the tip but don't have any personal experience with that agent.

 

[newmanium]

I will say they eventually got back and everything is squared away, I’m extremely pleased with the final arrangement. I get the impression they are super swamped, but a bit delayed is alright if they get it all figured out.

 

[emory]

A shout out to Shelly from AdTrav. They are super busy, but Shelly has been super helpful in getting our hotel bookings done. The hotels in Gothenburg are not very responsive unfortunately, not AdTravs fault. Shelly has been great in following up and even called me back to confirm all is taken care of.

 

[dbphillips]

Nvm

 

[karenrif]

Has anyone brought the AdTrav issues to Volvo OSD Customer Service's attention (Barbara et al)?
I'm yet to have my initial consultation for the June trip, but I'm terrified already 😟

I was just informed yesterday that Barbara has retired and has been replaced by “Jack”. When I phoned the number on the last email I had received from Barbara, the customer service person said she was forwarding my info and concerns to “Jack” and asked him to call me. So far, I’ve received no communication follow up.

 

[MrsS]

Has anyone had any luck contacting AdTrav via phone or another email address other than the direct email to the agent we spoke with initially? We are just getting ZERO communication from our agent and it's getting incredibly frustrating. We've chosen flights (twice actually), the outline of the itinerary was sent to us to approve (only after several follow up emails asking for it), we confirmed that was correct and to please book and get back with us with confirmations and where they are booking us for the hotel, and since then it's been nothing for weeks. We've followed up I think 3 or 4 times now and I'm over it. We're planning to tour around for 10 days after taking delivery and we desperately need to move forward with booking those plans as things are filling up in some of the areas we want to visit, but we don't feel comfortable doing any of that until we have confirmed flights and dates! Why is this so difficult??? Does anyone have any other contact info that they've had success with in getting some help?

 

[kelrbby]

Same problem. No response to email. Was going to call today... Company wide vacation maybe?

Sent from my SM-S908U using Tapatalk

 

[MrsS]

Same problem. No response to email. Was going to call today... Company wide vacation maybe?

Sent from my SM-S908U using Tapatalk

Would love to know if you get anywhere with anyone. We sent one last follow up email earlier this morning to our agent - the only contact we have right now - but if we don't get any communication back, I'll be ready to try something else by tomorrow.

 

[MrsS]

Happy to report our last email from this morning finally got a response just a while ago and our flights are booked 🥳 We're told we should have confirmation of hotel in 24-48 hours. I'm keeping my fingers crossed.

 

[silsb001]

I completely agree. I started trying to plan the trip back in January. and also experienced broken appointments and ignored messages. I finally enlisted help from my dealership. It was clearly not their problem but with their assistance we finally have confirmed flights. They are for the wrong date but I have no confidence that it can be corrected so I guess we will just adjust our plans.

 

[hweisman]

I completely agree. I started trying to plan the trip back in January. and also experienced broken appointments and ignored messages. I finally enlisted help from my dealership. It was clearly not their problem but with their assistance we finally have confirmed flights. They are for the wrong date but I have no confidence that it can be corrected so I guess we will just adjust our plans.

Isn't it possible for you to just call airline and adjust the dates yourself?

 

[Raysipe]

Isn't it possible for you to just call airline and adjust the dates yourself?

No as the airline will state that since it was booked through a travel agent that any revisions must come from them. There may be even a price difference as well.

 

[Raysipe]

I completely agree. I started trying to plan the trip back in January. and also experienced broken appointments and ignored messages. I finally enlisted help from my dealership. It was clearly not their problem but with their assistance we finally have confirmed flights. They are for the wrong date but I have no confidence that it can be corrected so I guess we will just adjust our plans.

I would contact your travel agent and revise the dates to what you wanted to begin with, unless of course you are fine with the outcome. We too had issues, however my trick was to contact them until I obtained a live person and kept calling until they had no choice but to get me off their backs. We leave in June and I was able to get our flights booked in March.

After Hours Support (for assistance with air only):

Phone 8004762952 International 2054444800

Email [email protected] After Hours/ VIT Code 1FMF After hours service fees may apply.

Even though it states After hours support, call them. Hope this helps...

 

[silsb001]

I would contact your travel agent and revise the dates to what you wanted to begin with, unless of course you are fine with the outcome. We too had issues, however my trick was to contact them until I obtained a live person and kept calling until they had no choice but to get me off their backs. We leave in June and I was able to get our flights booked in March.

After Hours Support (for assistance with air only):

Phone 8004762952 International 2054444800

Email [email protected] After Hours/ VIT Code 1FMF After hours service fees may apply.

Even though it states After hours support, call them. Hope this helps...

 

[silsb001]

You were absolutely right. I talked to the nicest person at the 800 number who is arranging a new agent for us. And just a bit of information, Tina's last day is a week from Friday.

 

[HANewJersey]

Today I read that United has terminated all its Newark-Stockholm flights so I check my reservations for July and see that my family only has flights inbound with no return rebooking. I’ll obviously reach out to ADTRAV to assist but this does make me worried about ability to deal with any future travel disruptions. Does anyone know whether I can insure the flights since I haven’t bought them personally? What happens if someone in my party tests positive for Covid and I need to rebook flights?

 

[boeing]

Today I read that United has terminated all its Newark-Stockholm flights so I check my reservations for July and see that my family only has flights inbound with no return rebooking. I’ll obviously reach out to ADTRAV to assist but this does make me worried about ability to deal with any future travel disruptions. Does anyone know whether I can insure the flights since I haven’t bought them personally? What happens if someone in my party tests positive for Covid and I need to rebook flights?

I called United for the very same cancellation yesterday for my OSD trip. They were able to route us through Munich over the phone without Adtrav’s involvement.