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Discussion Starter · #1 ·
I brought my 05V70R in for its 7500 mile service with a few issues for the dealer to address:<br>1. The car had the axle spine glue fix at ~2300 miles. I've been hearing clicking again for the last couple of months when starting on an incline that sounded all the world like the axle spline issue was back. I took the tech for a ride when I dropped it off and demonstrated it to him on a little hill in their parking lot . He said he heard it and would take care of it...story to be continued below...<br>2. Hesitation at 2500-3000 RPM when it was warm --> no new ECU updates available per tech.<br>3. Locking wheel bolt sheared off when I went to remove them before taking the car in. Dealer ended up doing the right thing and removed the lug with whatever means necessary...and replacing the Peg they ruined in the process. See <A HREF="http://forums.swedespeed.com/zerothread?id=56058 " TARGET="_blank">http://forums.swedespeed.com/zerothread?id=56058 </A> for details on that story.<p>So here's where it turns into a real saga. They called me today saying the car was ready. The clicking was not the axle spline, but a rotor that was a bit loose and was therefore clicking against the lugs (or hub?) when starting uphill. Didn't make sense to me, and I don't remember hearing about that one on this forum, but hey, problem solved per the service tech. I bolted out of work early, and drove the hour and half to get to the dealer right as the service guys are leaving. I immediately took the car to the incline in their lot... and CC-CC-CCLICK....CC-CC-CCLICK... <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> Put it in reverse: CCCCCLICK <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"> What happened to problem solved and car tested? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0"> They caught the service manager before he left, and he immediately heard it once he sat on the left side of the car. So, I had to leave the car there and drive the 1 1/2 hours back home in the loaner car (Toyota Camry), again. <br>I don't mind having to leave the car there another day or two (I want it fixed right), but it sucked that I wasted 3 hours of my day today driving there and back only to point out to them that they had not fixed the problem. He did offer to have someone bring it to me when it is done, but I will be on my way out of town on Friday (and driving near Pittsburgh), so if it is ready I will just pick it up myself.... Hopefully they will be able to figure out the problem (I'm CONVINCED it is the axle spline revisted...we'll see).<p>Here is where I ask for (stupid) advice: since I did have to drive 3 hours for nothing today, could I ask them to "throw something in." In particular, I would love to have the double flash on unlock activated. They normally charge for this. Is it fair to ask for it for my troubles? It is true that he offered to have the car brought to me, but that doesn't give me back my 3 hours today...<br>So, what do you think? Ask for them to do the double flash or just be thankful that at least the service manager could hear the problem and promised to address it. That's already one step farther than alot of people get...<p>A-<br>
 

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Re: 7500 Service saga...also...need advice (adalcanto)

Have some class and DON'T ask for the "extra". If you want it, pay for it; it won't break the bank. They're doing you right - don't piss them off like you're trying to squeeze another out of them.
 

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Re: 7500 Service saga...also...need advice (Short Circuit)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Short Circuit</b> »</i></TD></TR><TR><TD CLASS="quote">Have some class and DON'T ask for the "extra". If you want it, pay for it; it won't break the bank. They're doing you right - don't piss them off like you're trying to squeeze another out of them.</TD></TR></TABLE><p>For now, give the dealer the benefit of the doubt. However, please let me/us know what the second fix attempt for the axle click is. After all, I plan to let everyone know what the third attempt is once I get my appointment with the regional rep on his next round.
 

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Re: 7500 Service saga...also...need advice (MagoonR)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>MagoonR</b> »</i></TD></TR><TR><TD CLASS="quote"><p>For now, give the dealer the benefit of the doubt. However, please let me/us know what the second fix attempt for the axle click is. After all, I plan to let everyone know what the third attempt is once I get my appointment with the regional rep on his next round.</TD></TR></TABLE><br>Why not?<br>He drove 3 hours for nothing
 

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Re: 7500 Service saga...also...need advice (adalcanto)

Ya know, it never hurts to ask. <p>I would inquire with the Service Manager directly. Best case scenario - he says yes & you are a happy customer. What is the worst thing that can happen - he says no? At that point ask him how much the "usual" charge is and then see if he will split it with you. Evan at half price I suspect you will be pretty happy, right?
 

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Re: 7500 Service saga...also...need advice (Short Circuit)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Short Circuit</b> »</i></TD></TR><TR><TD CLASS="quote">Have some class and DON'T ask for the "extra". If you want it, pay for it; it won't break the bank. They're doing you right - don't piss them off like you're trying to squeeze another out of them.</TD></TR></TABLE><p>My dealer in Michigan did all this stuff for me for free even when they didn't screw up.. Christ sake, what ever happened to taking care of your customer ($99 to do a 2 minute software tweak?)<p>
 

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Re: 7500 Service saga...also...need advice (JRL)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JRL</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Why not?<br>He drove 3 hours for nothing</TD></TR></TABLE><p>Okay then......go for it. What the heck.
 

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Discussion Starter · #8 ·
Re: 7500 Service saga...also...need advice (Short Circuit)

Yeah, that was my gut feeling. In fact I certainly didn't bring up at all when I was there and did not get upset with them at all. I was thinking about it as I was returning home with my butt and back killing me from the uncomfortable front seat and just got annoyed enough that I figured I'd see what you all thought...<br>They want to charge close to $100 for the unlock confirm, which is not worth it. So I'll just leave it be.<p>Thanks for the reality check.<br>
 

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Discussion Starter · #9 ·
Re: 7500 Service saga...also...need advice (Short Circuit)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Short Circuit</b> »</i></TD></TR><TR><TD CLASS="quote">Have some class and DON'T ask for the "extra". If you want it, pay for it; it won't break the bank. They're doing you right - don't piss them off like you're trying to squeeze another out of them.</TD></TR></TABLE><p>I took too long to write my response...mine was in response to short circuit....
 

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Re: 7500 Service saga...also...need advice (adalcanto)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>adalcanto</b> »</i></TD></TR><TR><TD CLASS="quote">They want to charge close to $100 for the unlock confirm, which is not worth it. So I'll just leave it be.</TD></TR></TABLE><p>That's highway robbery. My dealer charged $32.
 

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Discussion Starter · #11 ·
Re: 7500 Service saga...also...need advice (MagoonR)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>MagoonR</b> »</i></TD></TR><TR><TD CLASS="quote"><p>That's highway robbery. My dealer charged $32.</TD></TR></TABLE><p>Thank you - that's what I thought! They say you have to buy software for it, thus the expense. I'd pay $32, though even that seems questionable since most other manufacturers do it for free of have it included in the car. heck, I think the owner can do it directly in the radio computer console in the S40/V50. Now you know why I was contemplating asking for it after my frustration/waste of time today.... I DO realize, though, that they are trying to make it right, and so I do not want to rub them the wrong way.<p>Albert
 

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Re: 7500 Service saga...also...need advice (adalcanto)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>adalcanto</b> »</i></TD></TR><TR><TD CLASS="quote">Now you know why I was contemplating asking for it after my frustration/waste of time today.... I DO realize, though, that they are trying to make it right, and so I do not want to rub them the wrong way.</TD></TR></TABLE><p>Based on my experiences, they may get it "right" but it won't last. I hope your dealer can come up with something better but call me skeptical. Whatever they do for the spline revisit, please post.<p>Thanks again.
 

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Abso****inglutely! That long drive for nothing. I would say...In return for my long drive, would you mind doing the VADIS for the locking light flashes.
 

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Re: 7500 Service saga...also...need advice (adalcanto)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>adalcanto</b> »</i></TD></TR><TR><TD CLASS="quote">They want to charge close to $100 for the unlock confirm.<br></TD></TR></TABLE><p>WTFO???? It only costs them $12. They are raping you. My dealer showed my the screen for the part cost, it was E10.58. He didn't charge any labor since the car was in for something else and takes 2 minutes to upload.<p>I also got the "all doors unlock with one push". <p>BTW, I think that once dealer downloads the software, they keep it on file, so there is NO part cost for future people that want to buy it.
 

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Discussion Starter · #15 ·
Re: 7500 Service saga...also...need advice ("R" Kelly)

I picked up the car on Friday on my way out of town. My dealer said that the glue fix from the first time was still fine. The TNN has been modified since then, and it now calls for a bushing to be put on the axle bolt. Supposedly, the clicking I heard was the bolt washer moving around. They installed the bushing and say the problem is now solved. As of now, I have not heard the click - we'll see what happens in the longterm. I figure that if it was indeed the axle spline problem, retightening the bolt would make the problem go away for a short time, but would likely recur soon. I'm keeping my fingers crossed that I will not get the clicking back.<p>Thanks to all for the comments about whether to ask for something in return for my useless drive up to the dealership last week. I decided to take a subtle approach and see if anything came of it. I emailed the service advisor with a couple of things related to the axle spline fix (ie, a reminder that if the fix needed to be redone, to let the car sit overnight inside...). In the end of the email, I asked "how much exactly does the double-flash update cost," thinking that maybe he would offer to "throw it in." I actually got no response at all. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0"> Not even the price. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> So I just let it be...<p>Despite the aggravation of the wasted trip, I am very happy with the service overall - they continued to persue the clicking and hopefully did find the solution. They also did take care of my problem with the broken locking lug (see <A HREF="http://forums.swedespeed.com/zerothread?id=56058" TARGET="_blank">http://forums.swedespeed.com/zerothread?id=56058</A>). So <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> Bobby Rahal. <p>Albert
 

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Re: 7500 Service saga...also...need advice (adalcanto)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>adalcanto</b> »</i></TD></TR><TR><TD CLASS="quote">My dealer said that the glue fix from the first time was still fine. The TNN has been modified since then, and it now calls for a bushing to be put on the axle bolt. Supposedly, the clicking I heard was the bolt washer moving around. They installed the bushing and say the problem is now solved. As of now, I have not heard the click - we'll see what happens in the longterm. I figure that if it was indeed the axle spline problem, retightening the bolt would make the problem go away for a short time, but would likely recur soon. I'm keeping my fingers crossed that I will not get the clicking back.</TD></TR></TABLE><p>Just a followup:<p>Thanks to Adalcanto for sharing this info. Whether it was through his (and Rahal Volvo's) help or my biatching, the R received new XC90 axle bolts and spacer sleeves today via the regional rep. So far, all is well. Other than the damage it suffered while parked at the dealer. <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0">
 

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Awesome...good to hear they finally fixed the issue <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0">
 

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Re: (Tekk)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Tekk</b> »</i></TD></TR><TR><TD CLASS="quote">Awesome...good to hear they finally fixed the issue <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0"></TD></TR></TABLE><p>I wouldn't go that far yet. Check back in a few months and see if it still works. The first two didn't.
 

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Re: 7500 Service saga...also...need advice ("R" Kelly)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>"R" Kelly</b> »</i></TD></TR><TR><TD CLASS="quote">WTFO???? It only costs them $12. They are raping you. My dealer showed my the screen for the part cost, it was E10.58. He didn't charge any labor since the car was in for something else and takes 2 minutes to upload.<p>I also got the "all doors unlock with one push". <p>BTW, I think that once dealer downloads the software, they keep it on file, so there is NO part cost for future people that want to buy it. </TD></TR></TABLE><p>And I respectfully think, sir, that you are brewing up a very nice little conspiracy theory here.<p>First off, just because European retailers are charged one price for one particular part <I>does not entail</I> that every other retailer world-wide gets charged the exact same price. I can tell you for certain that software downloads cost us much more than 12 bucks.<p>Also, every software download is downloaded to a specific car, identified to the Volvo server by the vehicle's VIN. That way, Volvo knows EXACTLY what software has been downloaded to what vehicle, world-wide. There is no way to "store" the software, because the server won't send the software unless there's 1) a vehicle hooked up to VIDA, and 2) that particular vehicle meets all the eligibility requirements to receive the software. Even if the software <I>could</I> be saved, it would be useless, because when the request for software is sent to the server, that software download is then packaged for a specific VIN . . . so it wouldn't work on any other car other than the one hooked up to VIDA.<p>Furthermore, what's with this concept that if a job isn't particularly hard, then the technician <I>doesn't <B>deserve</B></I> to be paid for his work? From whence does this pointless concept come? <p>Seriously -- how HARD is it for the cashier at McDonald's to ring up your order, take your money, and bring your food to you? It's one of the easiest jobs on the planet. So, because it's easy, do you think that McDonald's just shouldn't pay the cashier for working?<p>Now, this comment isn't directed specifically toward you, R Kelly. But let me say this for everyone: technicians are skilled workers who have expertise that YOU DO NOT HAVE. They, through training, have earned the right to be gainfully employed to work on your Volvo. They have been trained to fault-trace, repair, and communicate with the vehicle via a communications program. YOU have not gone through that training. YOU have not learned how to utilize the communications software. Therefore, since the technician possesses a skillset that you do not have, and the ability to perform a task that YOU cannot, that technician <B><I>DOES INDEED DESERVE TO GET PAID FOR THE WORK HE/SHE DOES</B></I>, even if it is something as "easy" as a software download. <p>So until all of you start doing work for technicians free of charge, don't just automatically expect them to do work for free for you.<p>There . . . I'm off my soapbox now. Flame away! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"><p>Edit: by the way, I fully realize that a LOT of us have experienced situations where our vehicles haven't been repaired right the first time, and of course, the natural inclination is to blame the tech. Sometimes, it IS the tech's fault. Other times, it's parts' fault for not ordering the right part. Other times, it's Volvo's fault for not communicating proper information to the retailer. And, of course, every one isn't perfect in any profession. So please don't take an example of one unsatisfactory repair and then extrapolate that to try to say that all technicians are un-skilled.
 

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Re: 7500 Service saga...also...need advice (R Salesman)

but a 1 hour service charge for 2 minutes of work?<br>if i did that when i used to do consulting, i would have gotten thrown off the job.<p>correct me if i'm wrong, the techs get paid hourly, not based on the jobs they do--<p>so in reality, you pay for a 1 hour timeslot of their time, they use 2 minutes of that to load the software, and then go onto another job.<p>in theory if you had a tech doing just sw, each one charging 1 full hour of labor, and it really only takes five minutes, he could do 12 an hour, but the dealership would bill for 12 hours of labor to the various owners. <br>I'm sure the tech isnt seeing a proportional amount of the 1500/hour he netted the dealer...<p>
 
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