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Discussion Starter · #1 ·
Well, brand new service manager at dealer in Alabama is actually very cool, loved my car and he was talking about how he modded his GTI quite a bit (he's late 20s I think), I went to this particular one because they had a loaner available and the previous service manager said the R was her techs favorite car to work on. <p>But the R loving tech decided he wasn't even go to try to diagnose 4C issue because I have TME springs front and rear, said it voided my warranty and they were obviously causing the issue (this before he ever even hooked it up to VIDA). I'm getting a constant "CHASSIS SETTINGS SERVICE REQUIRED" message, and it bottomed out twice pulling into a driveway.<p>Tech also told service manager that without an IPOD he couldn't diagnose whine coming from digital jukebox.... <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <p>Tech said wasn't even going to try and find dash rattle...<p>Tech said that the new driveline whine I'm hearing is common on Rs...<p>SM he would have to charge me for the SUM calibration to fix headlights, since per tech that was tied to 4C issue...<p>Said that he could pull the phone and replace with a cupholder, but that I would have to pay for it. I asked him to read the TNN a little closer, I was quite sure that Volvo was paying for it. NOTE: VCNA said since my car was two years old, they weren't able to refund me any money for the Mayday telematics system that has never been used. <p>I had issues with all of the above, he agreed that the tech was probably being difficult, but he said regional rep was coming the next day, and he would settle any issues. <p>Well, regional rep said no warranty claims for 4C issues could be honored because of aftermarket springs... he didn't care that my car had 4C issues before the spring install. He actually hooked the car up to VIDA and discovered front left shock is completely hosed (constant low voltage), and rear right has intermittent hight voltage readings, but said I modified the suspension, therefore they were off the hook. He said I should have waitied until warranty was up before modifying. <p>On a positive note, SM said that he could get software from Sweden to disable my '04 DRLs, but would cost me $30 for software and $30 for install (I said fine, I'm not holding my breath that it will actually work though). <p>So, at this point, I guess I'm going to have to pull the springs, and then go to a different dealer. <p><B>So, anyone want a set of very sweet TME springs?</B> I still have too much warranty (only 20K miles) to deal with this crap. Besides, with no autobahn, no Ring, and not even any curvy roads around here, don't need really need them. <p>BTW, I don't have internet access at my house yet (new construction), turns out builder forgot to ask cable company and phone company to connect the house to their lines... no idea how long for either, so it may be a while before I can check back in again.
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

Holy cow, Kelly, what a royal hosing. Nice way to welcome you back to the US, and thank you for your military service. Sincerely hope you get it all worked out.
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

Forget the fact you're being screwed, you had Euro lights, what happened to them and why are you running US lights?<br>There was no reason to change back <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0">
 

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Re: 4C malfunction warranty claim denied because of springs... (kenschel)

ain't American dealers beautiful.<p>I believe you didn't experience any of these problems in Europe...<p>Hell, my volvo dealer even helped me wiring the car for the car-pc, rerouting fiber optic and stuff, they sometimes sugest aftermarket stuff and my car is still under full warranty <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0"><p>What a huge difference between them. (i'm not an active participant on the R forum, but i keep track of things)<p>R Kelly, you could remove the springs, fix all the problems listed and put them back on again... <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0">.
 

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Re: 4C malfunction warranty claim denied because of springs... (JRL)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JRL</b> »</i></TD></TR><TR><TD CLASS="quote">Forget the fact you're being screwed, you had Euro lights, what happened to them and why are you running US lights?<br>There was no reason to change back <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> </TD></TR></TABLE><p>I'm not running US lights, still very happy with my Euros... especially since they are pointing straight down, the high beams illuminate the road like the lowbeams we all wish we had. I'm just trying to eliminate the DRL bulb failure message by disabling them like you did. If SM is to be believed, he located the same software you have...<p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>mJrO</b> »</i></TD></TR><TR><TD CLASS="quote">R Kelly, you could remove the springs, fix all the problems listed and put them back on again... <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0">. </TD></TR></TABLE><p>I just dropped 50K in cash on a house, so funds are pretty low. If I don't sell them, I'll wait until warranty wears out until I put them back on.
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

Point taken.<p>A little of topic. Sometimes people in Europe get amazed by how cheap are cars in America, cheap gaz, but these are the stories (warranty, install only what factory tells, bla bla, being real anals about any mod...) that make us appreciate more what we have here. If i'm correct your dealer back in Germany was very mod-friendly, so are most dealers in Portugal. I wouldn't trade that for anything in the world.<p><br>Good luck R Kelly
 

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Bah, so much for getting the TME springs and IPD rear sways. I was interested in them because JRL gave such good reviews of them.
 

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Re: 4C malfunction warranty claim denied because of springs... (mJrO)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>mJrO</b> »</i></TD></TR><TR><TD CLASS="quote">If i'm correct your dealer back in Germany was very mod-friendly, so are most dealers in Portugal.</TD></TR></TABLE><p>He's the one that installed all my mods... would have fixed my 4C if I had more time. <p>Should have delayed shipping my car 3 weeks so he could fix it... but I would have had to rent one on this side... oh well. <p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>dhdd</b> »</i></TD></TR><TR><TD CLASS="quote">Bah, so much for getting the TME springs and IPD rear sways. I was interested in them because JRL gave such good reviews of them. </TD></TR></TABLE><p>I have 22mm rear sway, and TME springs, they are a great mod, were awesome on the ring. But you need to have a good relationship with your dealer in case you have a 4C issue.
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

Kelly,<p>couple things you can try...<p>Check the 4C shock sensor coupler connection for the LF. It's on the firewall near the Master Cylinder. I'm pretty sure it is the grey coupler and not the black ABS coupler right next to it. Disconnect it and spray a little Brakeclean or electrical parts cleaner and reattach.<p>You can try the same at the RR but they are a royal pain to get at. You'll need a lift since they're up between the body and the rear sub-frame. There is a little slide that the coupler attaches to that is pinned through the sub-frame. The slides break very easily and the coupler may have come loose and there is some wire chafing or contact between the coupler and the body/frame.<p>You HL aiming is probably due to the Chassis Service Required DTC. I doubt a SUM recal. will work when it is in some sort of limp mode but I could of course be wrong.<p>DRL warning. Try having an independent Volvo shop with VADIS and VCT2000 set the DRLs to FlexStd in the CEM and then put a piece of electrical tape over the twilight sensor at the foot of ClimateMan in the CCM. This is how I disabled my DRL. May not defeat a bulb out warning <BR><BR>
<i>Modified by StaggRLee at 8:49 PM 7-1-2006</i>
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>"R" Kelly</b> »</i></TD></TR><TR><TD CLASS="quote"><p>Tech also told service manager that without an IPOD he couldn't diagnose whine coming from digital jukebox.... <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> </TD></TR></TABLE><p>What is the tech suggesting here? If you give him a bribe in the form of an iPOD that he will then fix your Digital Jukebox? These two audio items are not related, and if he feels he needs an iPOD to trouble shoot the audio interface, why is that your responsibility?<p><br><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>"R" Kelly</b> »</i></TD></TR><TR><TD CLASS="quote">Well, regional rep said no warranty claims for 4C issues could be honored because of aftermarket springs... he didn't care that my car had 4C issues before the spring install. He actually hooked the car up to VIDA and discovered front left shock is completely hosed (constant low voltage), and rear right has intermittent hight voltage readings, but said I modified the suspension, therefore they were off the hook. He said I should have waitied until warranty was up before modifying. </TD></TR></TABLE><p>I am not sure I would want this regional expert working on my car. They do not appear to understand the fundamentals of the 4C shocks. They are a signal SINK, they are not a SOURCE! They only contain an electromagnetic valve, that is fed a voltage (PWM) from the SUM. So any low or high voltage condition at the shock, (assuming they are measuring correctly) is an issue with the SUM, not the shock itself. (Yes there could be a case that the winding is shorted or open, therefore lowering or raising the voltage but I find that hard to believe.<p>Regardless, welcome back.
 

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Re: 4C malfunction warranty claim denied because of springs... (rogersampson)

S Lee is right.<br>You can't have the headlights working because you shocks are faulty (or whatever) and the car won't take a SUM update.<br>The advisor has to get a special software for YOUR VIN, that's the only way the error message can be removed.<br>It shouldn't cost anything as it goes outside the normal dealer perameters as HE has to install it. Well, he really doesn't but it will be on HIS laptop so if he personally doesn't he has to send the file to the head tech who won't work on your car <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> so guess who will do it, he will, so I guess he will pocket the money himself!
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

Welcome to the good ol' USA! <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> I'm sorry to hear about all the trouble you are going through but unfortunately it is what it is in the US. People here have NO SENSE OF CUSTOMER SERVICE. Yeah, BMWs are MBs are more expensive but (hopefully) you get much better service with them. <p>Good luck!
 

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Re: 4C malfunction warranty claim denied because of springs... (mike_c70)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>mike_c70</b> »</i></TD></TR><TR><TD CLASS="quote">Welcome to the good ol' USA! <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> I'm sorry to hear about all the trouble you are going through but unfortunately it is what it is in the US. People here have NO SENSE OF CUSTOMER SERVICE. Yeah, BMWs are MBs are more expensive but (hopefully) you get much better service with them. <p>Good luck!</TD></TR></TABLE><p><br>Ehhhh...not really. BMW and Mercedes dealerships in SoCal are THE WORST. As soon as you sign your name on the check, they don't care about you anymore, until you sign the next check.
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

Kelly,<p>Welcome to Volvo of North America!!! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0"> <p>- Tryg
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

Unfortunately, not surprising. Any modification, no matter how closely (or not even remotely) connected to the problem, lets the manufacturer off the hook, and any fault tracing work stops there. <p>Hopefully, returning the car to stock you can get some cooperation from another dealer but it will be pretty obvious to any mechanic that it has been worked on.<p>Good luck getting your car sorted out.
 

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Re: 4C malfunction warranty claim denied because of springs... (Wayne T5)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Wayne T5</b> »</i></TD></TR><TR><TD CLASS="quote">Unfortunately, not surprising. Any modification, no matter how closely (or not even remotely) connected to the problem, lets the manufacturer off the hook, and any fault tracing work stops there. <p></TD></TR></TABLE><p>Guys:<p>This is all horsesh*t. <p>My local dealer, Hudson Valley Volvo, aggressively markets and sells Evolve products, including suspension upgrades and ECU upgrades. The have had an Evolve modified S40 sitting in the showroom almost constantly for a while. <p>While I was in there getting something done, I asked the Service Manager what the Evolve work would do to the warranty. He said, no problem with the warranty except possibly for the ECU...that might be the only issue.<p>Get thee to another dealer!
 

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Re: 4C malfunction warranty claim denied because of springs... (needsdecaf)

You may need a 4 day trip to NC and have University Volvo look at it. <br>One day (7 hours) up, two for the work, (if parts have to be ordered) and one day back .<br>We KNOW they will do it
 

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Re: 4C malfunction warranty claim denied because of springs... (JRL)

You wanna play, you're gonna pay. It sucks what they are doing, but sooner or later something like this was going to trip you up. Sooner or later you are going off warranty and then you can look forward to paying for ALL of these repairs. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0">
 

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Re: 4C malfunction warranty claim denied because of springs... ("R" Kelly)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>"R" Kelly</b> »</i></TD></TR><TR><TD CLASS="quote"><br><B>So, anyone want a set of very sweet TME springs?</B> I still have too much warranty (only 20K miles) to deal with this crap. Besides, with no autobahn, no Ring, and not even any curvy roads around here, don't need really need them. <br> </TD></TR></TABLE><p>no thanks, but thanks for the heads up with the springs. You just convinced me that NO WAY will i be installing springs while I have a warranty. TMEs were the ones I actually considered because they didn't offer a substantial drop, IF ANY, and that is what I needed on these PA roads...but it looks like dealer issues will keep me from doing that altogether. Hope you get things straightened out when you put the stocks back on.<p>So where are these supposed "mod-friendly" dealers?
 
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