3G Upgrades for Non-SPA Cars
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I've entered my email more than 5 times on the website requesting info over the past two years.. not one damn communication about this at all. and I paid for "10 years of SOS and OnCall service" when I bought the car..... get it together Volvo.
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NM, found it and let service know. Thanks for the heads up!
I can definitely confirm that if you want. PM me your VIN.
Either way, you should be able to call and schedule it at the dealer.
The fix is temporary. I think they only want us to do it for customers who had the modem replaced right away but didn't work. This will get them working but they will need to return for another software update at a later date.
Not sure if they want us scheduling new installs. Those customers will need to come in twice. And then who pays for the second update? We're already getting screwed because Volvo decided to say it should take 1 hour so people expect to pay 1 hour.
Not sure if they want us scheduling new installs. Those customers will need to come in twice. And then who pays for the second update? We're already getting screwed because Volvo decided to say it should take 1 hour so people expect to pay 1 hour.
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VOC is telling customers to call us....
So question on the topic no one seems to know... how do you turn on the 2 year program they get with the upgrade? I only have access for the paid year or CPO. Service doesn't seem to know of any option. VOC told my customer that we do it here at the dealership.
So question on the topic no one seems to know... how do you turn on the 2 year program they get with the upgrade? I only have access for the paid year or CPO. Service doesn't seem to know of any option. VOC told my customer that we do it here at the dealership.
The solution should be out shortly for the extension. Call dealer support and they can pass you along to get it applied manually.
My understanding is upgrades are OK, as long as they understand at some point they will need to come back.
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The service bulletin. Volvo sucks at communication on important things sometimes, so other than this thread, no one knew about the temp update, yet Volvo on Call was telling customers to call us to schedule (which isn't correct either at this point).
You can shoot me a PM... I think I actually saw your "case" show up, given the detail of you having an indy shop.
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My follow-up to the original 4G upgrade was performed last week and everything is working fine.
My local dealer charges what can only be described as rape for this, 3.4 hours, 2 hours to remove and install new TEM, 1.4 hours to download software.
It comes out about $450 in labor for what takes about 1hr to do.
Telling most my my customers we can do it for about half that. We won't be able (to my knowledge) get them the 2 year subscription extension, but at least we'll follow the SMB time guidelines.
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It comes out about $450 in labor for what takes about 1hr to do.
Telling most my my customers we can do it for about half that. We won't be able (to my knowledge) get them the 2 year subscription extension, but at least we'll follow the SMB time guidelines.
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