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Discussion Starter · #1 ·
My car is in for the 37,500 mile service. Price quoted was $380. I just get a call from the dealership asking if I wanted the cabin air filter replaced, price $100. I take my wife's XC90 in and get the same service done and then get the low coolant warning a few weeks after having that service done when checking/refilling the coolant was part of that service also and obviously they didn't even check it. It was not dangerously low but low enough to trigger the light. <BR><BR>
<i>Modified by C130 at 11:11 AM 6-3-2009</i>
 

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Discussion Starter · #3 ·
I don't have the manual in front of me but I believe the cabin air filter and brake fluid flush is in the 37,500 mile service. I assumed the price quoted included the items covered under the service. My service adviser told me this was one of the higher priced services plus $100 for a cabin air filter is insane, at least to me. That would bring the price of the 37,500 service to almost $500, not happening. <p>Of course this coming from the service adviser who quoted me one price and when I showed up he tried to charge me $100 more. When confronted about the change he told me he always tried to charge as much as he could to make more money and if no one complained he made and extra $100. This was right to my face, couldn't believe it. I went right to the service manager but the moron is still there. My normal adviser isn't in yet, I dropped the car off yesterday afternoon.
 

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That is bull crap that he said that right ot your face. They did not change my cabin air filter. I guess the service manual is incorrect because they have yet to perform the complete list of service for me for the recommended service.
 

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Discussion Starter · #5 ·
I am beginning to wonder what the actually do on these services. The fact they didn't check the coolant on the XC90 is pretty bad. I topped it off but it should have been done when the service was performed. They have yet to top off the windshield washer fluid either and it is included in the services. Waiting to hear back about the cabin air filter. I just don't know why they would quote a price for a service and it not include the items in the service. I will have to go read the manual when In get it but thought it stated "replace cabin air filter" not "check it." That I understand, kinda like checking the brakes and if they need replacing I would expect to pay extra.<p><br>I don't know which is dumber, the guy trying to charge an extra $100 or the fact he was stupid enough to tell me right to my face. The guy is an idiot, always has been and the reason I will not deal with him. The lady is very nice and has always been fair, otherwise I wouldn't even deal with this dealership. Plus the other dealership is an hour or more away.
 

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Re: 37,500 Mile Service, Price & Included Items? (C130)

Once again, NEVER blindly ask for a xxxx mile service. Each dealer has his own interpretation of what that consists of and may or may follow the book. BTW, cabin filters are replaced at 15/30/45/60, etc; not 37.5K. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0">
 

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Re: 37,500 Mile Service, Price & Included Items? (C130)

Maintenance chart:<p><A HREF="https://www.customers.volvocars.com/owners/docs/2006/2006_maintenance/2006_maintenance.html" TARGET="_blank">https://www.customers.volvocar....html</A><p>MagoonR is 100% right - <B>ALWAYS </B>bring the chart with you for your service with only the items required highlighted. Obtain a quote up-front. Bring your own oil too!
 

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Discussion Starter · #8 ·
Re: 37,500 Mile Service, Price & Included Items? (MagoonR)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>MagoonR</b> »</i></TD></TR><TR><TD CLASS="quote">Once again, NEVER blindly ask for a xxxx mile service. Each dealer has his own interpretation of what that consists of and may or may follow the book. BTW, cabin filters are replaced at 15/30/45/60, etc; not 37.5K. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> </TD></TR></TABLE><p>While I agree this is probably the best procedure it is BS. I assume Volvo has a guideline for a reason, why have one if the dealers don't go by it. Like I stated, I don't have the manual with me as it is in the car. My mistake.<p>Thanks for the link to the manual, I see it isn't part of the service. I guess they were just trying to replace it, not happening for $100. I do bring my own oil, always have. <p>So, don't ask for the service? Just tell them items to check and replace? I have done this but normally just get the service done and my car goes out of warranty this Fall. I wanted everything in the service checked, told them to check a few other items also like the angle gear. I was just told it was fine, nothing was found wrong. Thanks for your help, It was one of those days yesterday when I dropped the car off. I went to buy the oil (Mobil 1 Extended Performance) and couldn't find it, everyone was sold out so I was running really late for the service. I told them to just keep it overnight and take their time so it was my fault I misread the service manual. Wal-Mart had the 5 gallon Mobil 1 extended Performance for $28, seems pretty cheap but they were sold out of the 10W-30, had lots of 5W-30.<BR><BR>
<i>Modified by C130 at 10:01 AM 6-3-2009</i>
 

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Re: (C130)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>C130</b> »</i></TD></TR><TR><TD CLASS="quote">I don't have the manual in front of me but I believe the cabin air filter and brake fluid flush is in the 37,500 mile service. I assumed the price quoted included the items covered under the service. My service adviser told me this was one of the higher priced services plus $100 for a cabin air filter is insane, at least to me. That would bring the price of the 37,500 service to almost $500, not happening. <p>Of course this coming from the service adviser who quoted me one price and when I showed up he tried to charge me $100 more. When confronted about the change he told me he always tried to charge as much as he could to make more money and if no one complained he made and extra $100. This was right to my face, couldn't believe it. I went right to the service manager but the moron is still there. My normal adviser isn't in yet, I dropped the car off yesterday afternoon.</TD></TR></TABLE><p>Are you taking it to DeMontrond??? Holy crap, guess I'll stick with the drive to Momentum!!
 

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Discussion Starter · #10 ·
I do but part of this is my mistake, the service is $380 not including the cabin air filter which isn't supposed to be replaced at this service. I bring my own oil so it will be a little less as the $380 was the normal price. Mary is great at DeMontrond, she is the reason I go there because if I had to deal with the other guy I would have probably already traded in my R. They send me coupons occasionally for 10% off service but they are never when my service is due and have an expiration date within 30 days. She told me I could use it but the other guy will never help. Most dealerships here have a coupon you can just print from their web site which I like.<p>They do want $100 for the cabin air filter, at least that's just what he told me on the phone, sounds very high.
 

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Re: (C130)

15k mile "services" are little more than a total rip off, or an oil change with a visual inspection of a few other items. 100% useless.<p>For $30 you can buy your own cabin air filter and change it yourself. <p>Instead of paying an arm and a leg for these 15k mile services, do this instead: get a regular oil change and put the difference in $$ (between the oil change and whatever the full 15k mile service would've been) in a savings account. When parts brake or wear out, tap into this account to buy new ones. This will help a lot, since parts will brake and wear out regardless of whether or not you do the 15k mile services.
 

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Discussion Starter · #12 ·
Sounds like an excellent idea, just a little anal about taking care of my cars I guess but like you state it is basically worthless, doesn't really improve anything, and a total waste of money. Change the oil and other fluid, check other items and save the money. Appreciate the suggestions.<p>I haven't had any issues with my car, ever. I am a little nervous about keeping it past the warranty, everything will probably break at that point but I have yet to have any issues at all with my R. Hopefully it will stay that way. The plan is to keep it a while longer and trade it for some other car as my wife wants a car, not an SUV. I will drive the XC90 at some point so I can haul my bikes and other stuff around. Not for sure what to replace it with though and not in a hurry.<BR><BR>
<i>Modified by C130 at 10:23 AM 6-3-2009</i>
 

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Re: (C130)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>C130</b> »</i></TD></TR><TR><TD CLASS="quote">Sounds like an excellent idea, just a little anal about taking care of my cars I guess but like you state it is basically worthless, doesn't really improve anything, and a total waste of money. Change the oil and other fluid, check other items and save the money. Appreciate the suggestions.</TD></TR></TABLE><p>No worries, we are all anal about taking good care of our cars, we're enthusiasts <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <p>Take a peek at the service manual (if you don't have one, search for one here). Get used to a few maintenance intervals on some items and you'll be all set on your own without the 15k mile services. For example:<p>Oil and filter - every ~5k miles (don't go the full 7500 miles recommended by volvo)<br>Air filter - every 15k to 30k miles (my interval, some go the full 37.5k miles)<br>Transmission fluid - every ~30k to 60k miles should be good (don't believe the "good for life" by volvo)<br>Angle gear fluid - same ~30k to 60k miles<br>Fuel filter - every 105k miles<br>Spark plugs - every 60k miles<br>TCV - every ~30k to 60k miles<br>Timing belt - every 105k miles<br>E-brake shoes and springs - every 3 years (unlimited mileage)<br>Battery - every ~5 years or so<p>Check and replace when worn:<p>Top motor mount (usually lasts about 50k miles, give or take)<br>Lower Transmission mount (usually lasts about 50k miles, give or take)<br>Belts and hoses (other than the timing belt)<br>Bushings (sway bars, control arms, etc.)<br>Brakes (other than the E-brake)<br>Tires<br>yadda yadda yadda<p><br>I'm sure I forgot something, but just go around here and read as much as you can, you will learn <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <p><br>As long as you don't drive it like you stole it 24/7, it will last. Yes, there are common failures, i.e. angle gear colar, wheel bearings, top motor mount, lower tranny mount, etc., but all cars have common failures. Just take care of it and it will take care of you. And it is an R, so don't be afraid to have fun too <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0"> <p>OEM parts at a discount:<p>John at Boston Village Volvo (BVV) - call and ask for John in the parts dept. He also posts here from time to time. Tell him you are a swedespeed (SS) member and he will give you a SS discount.<p><A HREF="http://www.bostonvolvo.com" TARGET="_blank">http://www.bostonvolvo.com</A>/<p>Also:<p><A HREF="http://www.myswedishparts.com" TARGET="_blank">http://www.myswedishparts.com</A>
 

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Re: (S60R1)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>S60R1</b> »</i></TD></TR><TR><TD CLASS="quote">For $30 you can buy your own cabin air filter and change it yourself. </TD></TR></TABLE><p>I certainly did...
 

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Re: 37,500 Mile Service, Price & Included Items? (C130)

7.5 svc= OFC top off fulids rotate if needed lud door locks and wheel stops ( 7.5 wnder warnty)<br>15k= OFC, Pollon filter replacment, top off fluids, rotate, & lub door lock ext<br>22.5= 7.5svc<br>30k=15k<br>37.5= OFC, rotate, air filter replacement, BRAKE flush, and lub door locks ext<br>45k=15k<br>52.5=7.5k<br>60k= OFC, Rotate, spark plug chang, air filter, pollon filter, coolant flush, oil cap seal, 44k& MOA (BG additaves) brake flush, and lub locks ext
 

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Re: 37,500 Mile Service, Price & Included Items? (VolvokidS60R)

Yes, agreed with bb vign and Magoon. I'm not opposed to having the dealer check on certain things. But I avoid the "service" since that's just a ripoff. Bring it in to "replace cabin filter and change the oil" and then on a periodic basis have them check critical items like mounts, bushings, angle gear, diff, etc. Pay them $100 for an hour of checkup labor and you'll still be ahead. Plus if they have any brains, they will recognize that you are a little swifter than the average joe and actually LOOK at those items instead of simply charging you for them.
 

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The cabin air filter is a quick DIY and the part is like $20.... I only go for oil changes lately or to get codes read if need be. other than that screw the stealership!
 

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Discussion Starter · #18 ·
Total price came to $289, I brought my own oil and did not have the tires rotated as they are brand new. I also had a 10% off coupon that had expired that my service adviser let me use. They always seem to send me only a couple of coupons a year with expiration dates, never close to my services but she let me use it. I did not get the cabin filter, no way I would pay $100 for a cabin filter. So, basically $280 for brake fluid change and oil change and I provided the oil, what a ripoff. Pretty amazing what they charge for oil and it's not even synthetic. <BR><BR>
<i>Modified by C130 at 6:36 PM 6-3-2009</i>
 

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Re: (C130)

Are you SURE they changed the brake fluid?<br>I thought brake fluid was 4 years or 60 (or when it's filthy)
 

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Re: (JRL)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JRL</b> »</i></TD></TR><TR><TD CLASS="quote">Are you SURE they changed the brake fluid?<br>I thought brake fluid was 4 years or 60 (or when it's filthy)</TD></TR></TABLE><p>3yrs or 37.5K per the service schedule....and you can replace the air filter (which is also a 37.5K) yourself for much less than $100. The dealer should not be quoting cabin filter at anything other than the 15/30/45/60, etc.<p>As a reference, I paid $87 for a brake fluid flush at my local dealer.
 
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