Factory reset is likely the only way. I am not sure if the dealer’s service center has options.

BTW: With early SPA MY16-17 when driver profile was eventually released, there was an ability to save and copy a driver profile to a USB memory stick. Not that it matters, that functionality was removed (or moved) with updates around ~MY18

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1. Tap the top edge of the Sensus screen after loading the profile you want to delete
2. Select Settings.
3. Select System.
4. Select Factory Reset.
5. Select Reset Personal Settings for active profile

 

That is great info. I never explored the factory reset to understand that there is a submenu with a narrower reset option.

So the process would be to make active "the profile that you want to delete" in order to remove it?

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Thank you for your replies. Looks like there is no simple solution to just delete one profile without a factory reset. Bummer...

 

If you look at Avboden's Post 3 and mine together, try to pick your service person's profile and make it active, once active, see if it let's you reset / delete the active profile. That's my reading of post 3, but like you, I have never tried it.

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Ok, I will try that. Hopefully it will not delete any other profiles.

 

@matt_FL_2018 did you ever fully resolve this? I'm having the same issue with my 2020 V60. I just discovered some crazy "Profile 3" that must have been created during service.

Did you test if "Select Reset Personal Settings for active profile" actually permanently deletes the profile without resetting anything else? I found the instructions for this in the manual, but it's not clear if it simply resets the profile to factory defaults, or actually deletes it.

 

It is too confusing to mess with IMO. A simple overwrite or delete should be an option. I don't want any profile but I have made too many changed to my seats and other things to revert.

 

I guarantee it only deletes the ONE profile and leaves the others alone as long as you select that option with the desired to-be-deleted profile loaded. I just did it in my father's car when I borrowed it while visiting

 

I just tried this on my 2020 V60 and it does NOT in fact delete the profile. I'm sure it resets the personal settings back to factory default, but the profile itself remains in the profile list.

It's INSANE to me there's no simple way to delete a profile.

 

Just in case anyone stumbles on this thread, here is the response direct from Volvo support. Sensus software has no way to delete profiles. (there is a delete feature for older cars with the Google software)

"For Sensus vehicles a complete factory reset is needed to delete the profile. Unfortunately by doing so it will also delete all other profiles and user information that was programmed into the vehicle."