Hello! Hoping for some advice as I'm in a tricky position. Have a 10-year, unlimited Platinum extended warranty (Volvo/Fidelity) from Steingold. Here is the history:
July 2022 - ~55K miles - A/C issue (cooling performance diminished until system unable to blow cold air at any time ), dealer replaced low pressure line and o-rings, recharged refrigerant. Covered under CPO warranty.
August 4 2025 - ~80K miles - A/C issues (same symptom as above), dealer found refrigerant at about 60% of spec, unable to find leak, recharged refrigerant to get us on our way to vacation. Told me to bring it back when/if we notice symptom returning.
August 17 2025 - ~80K miles - A/C issues (system provided cold air for ~60 minutes, then stopped during 3 hour drive in 100+ temps)
September 12 2025 - ~80K miles - Returned to dealer to further diagnose. Dealer found 10% of refrigerant already gone from August visit, diagnosed "Evaporator leaking and needs to be replaced." Fidelity sent inspector, reported back that they are unable to see "evidence" the evaporator is leaking. Fidelity reported that this could be diagnosed with refrigerant detector at air vents, and that did not show leaks. Fidelity closing case, told me to let dealer know when/if they have any evidence (photos of detector, etc) showing a leak then they will approve repair.
Not sure what I should do now. It's a safety risk to be driving my kids and dog for hours at a temperature above 100 degrees in a black car. Dealer says they have a solution, but Fidelity is disagreeing or at least not agreeing to how dealer has diagnosed. There are plenty of stories of this evaporator failing in this car, so it certainly seems reasonable that is the cause. I realize it is a costly repair so Fidelity needs to do due diligence, but also there is no way we can afford a $5K repair.
Any helpful suggestions much appreciated. Thanks!
July 2022 - ~55K miles - A/C issue (cooling performance diminished until system unable to blow cold air at any time ), dealer replaced low pressure line and o-rings, recharged refrigerant. Covered under CPO warranty.
August 4 2025 - ~80K miles - A/C issues (same symptom as above), dealer found refrigerant at about 60% of spec, unable to find leak, recharged refrigerant to get us on our way to vacation. Told me to bring it back when/if we notice symptom returning.
August 17 2025 - ~80K miles - A/C issues (system provided cold air for ~60 minutes, then stopped during 3 hour drive in 100+ temps)
September 12 2025 - ~80K miles - Returned to dealer to further diagnose. Dealer found 10% of refrigerant already gone from August visit, diagnosed "Evaporator leaking and needs to be replaced." Fidelity sent inspector, reported back that they are unable to see "evidence" the evaporator is leaking. Fidelity reported that this could be diagnosed with refrigerant detector at air vents, and that did not show leaks. Fidelity closing case, told me to let dealer know when/if they have any evidence (photos of detector, etc) showing a leak then they will approve repair.
Not sure what I should do now. It's a safety risk to be driving my kids and dog for hours at a temperature above 100 degrees in a black car. Dealer says they have a solution, but Fidelity is disagreeing or at least not agreeing to how dealer has diagnosed. There are plenty of stories of this evaporator failing in this car, so it certainly seems reasonable that is the cause. I realize it is a costly repair so Fidelity needs to do due diligence, but also there is no way we can afford a $5K repair.
Any helpful suggestions much appreciated. Thanks!