Hello. I just purchased this car and come to find out it has a very Uncomfortable Driver Seat. The seat extension when extenders are out for thigh support, has a metal bar that Kills your buttocks when out. When I put it back in it still feels the same. I'm 6'1 and 215 lbs. I test drove the momentum and did not feel anything bad. But opted for inscription and assumed it had the same seat so it's to late to return it.
The dealer checked the seat and said there's nothing wrong.
Has anyone experienced this? Any solutions ?
Crazyhorse, Im glad I saw your post about your driver seat issues, Im having the exact same ones! I just bought the 2018 xc90 inscription, I love the car in many ways, great looks, beautiful interior, classy, I love love the B&W speakers, tech is cool in it, but the driver seat isn't just uncomfortable, its literally painful! Wish Id known that before I got it, I hadn't noticed the issue during the test drive. I bought it excited to have the widely applauded xc90 inscription. Which, I also tinted the windows, treated all the leather and carpet, and had a chemical bra put on it, all done by the dealer. And sadly now I have a car I can't stand driving because the seat is painfully uncomfortable.
The problem revealed itself when I had to drive 3hrs, which was soon after buying the car, and let me tell you after only 2hrs my butt was sore, I couldn't make it comfortable, I thought I was sitting on a metal bleacher seat at a football stadium, and after 3 hours it literally hurt so bad I couldn't wait to get out of the car because my butt and back were killing me! I wanted to go see a chiropractor or something, it was that bad. I dreaded having to get back in my beautiful new car! It was crazy making because it made no sense. In trying to figure out what was wrong I contacted my salesman, who's been great as has been the Volvo dealership, anyway he told me about adjusting it and tried to be helpful, he's a nice guy, and I tried every adjustment he suggested which unfortunately none of them helped, it just got worse the more I drove. Its literally the most uncomfortable seat Ive ever sat in. And like you, it felt like I was sitting on a steel bar under my butt, and its god awful. Im shocked that this top tier acclaimed luxury car has this issue. For decades, Ive driven across the country numerous times, in multiple other vehicles, and never had this problem. I can knock out 8-12hrs of driving no problem. I drive approximately 20,000 miles a year, every year, and Ive never had a seat issue before. Ive owned dozens of vehicles and never had seat problems. I sold my 2013 Ford Raptor, which I loved immensely, and decided on the Volvo. Im a big B&W fan and thats what initially peaked my interest in the xc90. People thought the cheese had slide off my cracker when I sold my Raptor and got a Volvo lol which amused me, but I wanted something different and luxurious, aka comfortable. which has become an irony because the Raptor was way more comfortable and thats just sad, I have no words
That 3 hr drive back home in my new xc90 was the same miserable experience, painful, and I went straight to the dealer and told them. They agreed the seat didn't appear to be normal, so they gave me a courtesy car to drive and kept my xc90. They had it for almost 2 weeks working on it. I went through two courtesy cars, the wagon and an xc60, they didn't hurt, they're on the hard side, I think all the volvo seats may be like the, but they didn't hurt. My salesman even told me they had a volvo engineer who was interested in my seat issue who looked at the seat was my understanding. The decision was they agreed there was an issue, and they thought the seat hadn't been assembled correctly during assembly. So they ordered a new pad from volvo and put the new one in. I did learn that you and I were right, theres a bar in the seat thats molded into the foam! and its directly under your tookus! And not enough padding to make it comfortable. I think its clearly a bad design, and obviously Im not the only one having the same complaint. You described, exactly, what Ive been saying. And I also heard all the same things you did about I just need to adjust it, that its actually a very comfortable seat, just give it time, etc... well, none of that helped me, its not comfortable, its awful.Sad to spend that much on a luxury car and have an issue about comfort of all things. Totally unacceptable.
Yesterday I picked up the car, and after only 30 minutes of driving it, I began to feel the same discomfort and its just getting worse like before the more I drive it. Its why and how I found your thread, I was googling uncomfortable xc90 drivers seat last night desperately trying to see if anyone else was having this issue. When you described the same problem I was having it was a relief in a way because you described what Id been telling everyone.
Theres no way we could both describe such an odd thing exactly the same way, that it feels like your sitting on a metal bar, and theres a serious problem with the 2018 xc90 driver seat. idk if its all of them, or some of them, but none should be painful to the point that were posting about it trying to figure out whats wrong. Volvo is an impressive company, I hope they handle this appropriately, and asap
I thought you'd like to know you're not alone, that my dealer did address it, that its a real issue. For me, I can't keep the car if the seat issue isn't resolved, there no way, and Im not going to take a bath in losses because the seat is bad. Theres no way I can drive this xc90 thats literally hurting me, nor should I even be dealing with it. This is a serious problem with the 2018 Volvo xc90 and had I known I couldn't drive even 3hrs without pain, I never would've purchased the car! Im extremely disappointed and unhappy.
My guess is were NOT the only two people having this issue, Id like to know how many more are having the same problem. Volvo needs to make this right. At this point I want my money back and they can keep the car. And that breaks my heart, I love so much about the xc90 that they did a superb job on, but man, its a car, what good is all that if you can't drive it? The whole situation has left me with a sore a**