Hi 2017 XC90 owners:
As you might have noticed the Volvo APP either works sporadically or doesn't work at all. After much research, time and effort, Volvo corporate (see email below) has admitted that there is a problem with the APP effecting the 2017 XC90 and S90 owners. The only way to resolve the issue is for VOLVO to hear from you that you are having a problem.
1. Please start the process by calling Volvo on call in your car. FYI: they will need your VIN number so it's probably best not to do when driving. They will open a ticket for you. Have them email you the ticket info so you have documentation and you can follow up if you like.
2. Continue to try to lock, unlock and start your car frequently.They need data to help resolve the issue.
3. If you have extra time. Call your dealer and let them know you are having a problem. Please do not let them tell you that this is an AT&T issue. It is not. They need to hear from you as well so they can document how widespread the issue is.
Frankly, this is a feature of the car that we paid for and should work. Let's work together to get it resolved. Please post after you've contacted Volvo.
Thanks & Happy New Year!
Below is the transcript from Volvo stating the problem:
Good Afternoon,
This is ----with Volvo Car USA. I am sorry that I was unable to get back in contact with you sooner. Unfortunately we are still experiencing an outage on the Volvo on Call mobile app for the 2017 XC90 and S90 models. We are still working on a resolution for this issue.
Please let me know of any additional questions that I can assist with.
Med vänliga hälsningar
Yours sincerely,
----
Volvo Car USA
As you might have noticed the Volvo APP either works sporadically or doesn't work at all. After much research, time and effort, Volvo corporate (see email below) has admitted that there is a problem with the APP effecting the 2017 XC90 and S90 owners. The only way to resolve the issue is for VOLVO to hear from you that you are having a problem.
1. Please start the process by calling Volvo on call in your car. FYI: they will need your VIN number so it's probably best not to do when driving. They will open a ticket for you. Have them email you the ticket info so you have documentation and you can follow up if you like.
2. Continue to try to lock, unlock and start your car frequently.They need data to help resolve the issue.
3. If you have extra time. Call your dealer and let them know you are having a problem. Please do not let them tell you that this is an AT&T issue. It is not. They need to hear from you as well so they can document how widespread the issue is.
Frankly, this is a feature of the car that we paid for and should work. Let's work together to get it resolved. Please post after you've contacted Volvo.
Thanks & Happy New Year!
Below is the transcript from Volvo stating the problem:
Good Afternoon,
This is ----with Volvo Car USA. I am sorry that I was unable to get back in contact with you sooner. Unfortunately we are still experiencing an outage on the Volvo on Call mobile app for the 2017 XC90 and S90 models. We are still working on a resolution for this issue.
Please let me know of any additional questions that I can assist with.
Med vänliga hälsningar
Yours sincerely,
----
Volvo Car USA
