Spark plugs & coils have nothing to do with the bluetooth of the radio, just making sure you're aware of that.
Best next steps would be to do as @ChitownV mentioned, remove any saved settings/devices on both ends (car and phone), and attempt to repair. The bluetooth in the 2012-2014 XC90s is pretty lackluster and basic - and I've also seen odd issues like yours. Re-pairing has always resolved them, though we don't have iPhones.
Best next steps would be to do as @ChitownV mentioned, remove any saved settings/devices on both ends (car and phone), and attempt to repair. The bluetooth in the 2012-2014 XC90s is pretty lackluster and basic - and I've also seen odd issues like yours. Re-pairing has always resolved them, though we don't have iPhones.