2016 XC90 engine damaged by defective fuel pump module - per dealer

sunilabraham90 · May 11, 2023

DFrantz said:
It didn't sound like there is an active warranty on the car for this problem unless the OP had purchased something. It's really a matter of if the last servicing dealer screwed something up or not.

No extended warranty.

Old Reliable · May 11, 2023

So sorry this is happening to you. Ya I would ask corporate and see what's going on. This doesn't make any sense. The piston service with rings should have a warranty. You shouldn't have to buy an extended warranty to cover that. That would be crazy!

MyVolvoS60 · May 11, 2023

@sunilabraham90

Just to be sure you have proper emails, send one to each person here and use both of Mr. Caseys Emails. I'm not sure what to really write up here, so I'll defer to your expertise or understanding of the matter.

Be sure to include: My Car had the Spark Plugs were changed out at 20,000 miles under the Volvo Service Action (insert service action if anyone here can provide). At X Miles, my car had the Piston and Ring Job Performed by X Dealer. At X miles Engine Failed and was towed to X Georgia Dealer, who then subsequently sent the car to X Florida Dealer for Repair. I believe either the engine was reassembled improperly or the spark plugs cracked, resulting in a $20,000 bill to repair my vehicle. Given the nature of the failure, I believe Volvo should be responsible for paying for this repair and bringing my vehicle back to a working state.

Scott Doering
sdoering@volvoforlife.com

Bill Casey
wcasey@volvoforlife.com
william.casey@volvocars.com

Anders Gustafasson
agustafsson@volvoforlife.com

MyVolvoS60 · May 11, 2023

@DFrantz and @Tech

I wrote something simple above. Question. If the Plugs were replaced under the Volvo Service Action at 20K, then OP wouldn't need plugs at 60k, correct? Plugs have a 60K lifespan. Dealer who redid the engine, could have assembled things back improperly, I presume.

Question: Even if a spark plug cracked and failed premature, wouldn't this be on Volvo? Also, if the engine wasn't assembled properly by the tech, this of course would fall onto Volvo, too?

How exactly does @sunilabraham90 isolate the exact failure? My only thought is to Take / Have Towed to another dealer for a Second Opinion via Working with Corporate?

DFrantz · May 11, 2023

MyVolvoS60 said:
@DFrantz and @Tech

I wrote something simple above. Question. If the Plugs were replaced under the Volvo Service Action at 20K, then OP wouldn't need plugs at 60k, correct? Plugs have a 60K lifespan. Dealer who redid the engine, could have assembled things back improperly, I presume.

Question: Even if a spark plug cracked and failed premature, wouldn't this be on Volvo? Also, if the engine wasn't assembled properly by the tech, this of course would fall onto Volvo, too?

How exactly does @sunilabraham90 isolate the exact failure? My only thought is to Take / Have Towed to another dealer for a Second Opinion via Working with Corporate?

Well nothing a tech does is going to be "on Volvo"... it would be on the dealer.

MyVolvoS60 · May 11, 2023

DFrantz said:
Well nothing a tech does is going to be "on Volvo"... it would be on the dealer.

Correct me if I am wrong on this please.

While dealer's are franchised, @sunilabraham90 best option still remains involving corporate. Volvo Corporate can at least investigate the issue and I would imagine exert pressure on dealer to make the situation right, should tech be at fault for improperly reassembling engine.

The second reason to involve Volvo Corporate might include Volvo sending out a Master Tech or having another dealer evaluate the cause of the failure. If it was a spark plug cracking, vs. a tech mistake, then of course this would be a Volvo Corporate concern vs Dealer.

smithfarm · May 11, 2023

sunilabraham90 said:
First of all, thanks to all the posts and help.

My 2016 XC90 was affected by the excessive oil consumption issue that Volvo finally decided to fix. I started complaining to the dealer at around 50K and they finally got replaced the piston rings in March at about 80K miles. They also replaced the four fuel injectors because the technician felt loss of power after the piston ring fix.
About two weeks later, I took a trip on I-75 and the SUV just lost all power in the middle of the road with the turtle sign and a Reduced Performance message. We were lucky to get out of harms way. The car did not start after that. I towed it to the Volvo dealer closest to where I was on the I-75.
The original dealer who performed the piston service contacted me that evening and towed the vehicle back home (about 185 miles) . I thought it was strange.
After looking at the vehicle for two weeks, during which all they said was that one of the spark plugs was mysteriously broken, they sent me a repair estimate for ~20K to replace the engine.

Diagnosis: Engine damaged - fuel dumped into engine caused by defective fuel pump module .

I am of the opinion that this was caused by either the piston ring issue that went unfixed for almost two years or a faulty piston ring job by the dealer. How else does this happen ? Does it even make sense for this to happen? I am hoping that the Volvo experts here can help me make sense of this.

Very frustrated with Volvo at this time. What are my options ?

Any and all advice appreciated.

Thanks.

I dumped my 2016 XC90 T6 Inscription 117,000 miles with massive oil consumption. Volvo sucks and we will never buy another one. I have fought with them for almost three years over this issue. We have driven Volvos for 25 years and too bad they won't fix the obvious oil sucking piece of ****. 16 quarts per 10,000 miles. I will never have a nice thing to say about Volvo.

MyVolvoS60 · May 11, 2023

smithfarm said:
I dumped my 2016 XC90 T6 Inscription 117,000 miles with massive oil consumption. Volvo sucks and we will never buy another one. I have fought with them for almost three years over this issue. We have driven Volvos for 25 years and too bad they won't fix the obvious oil sucking piece of ****. 16 quarts per 10,000 miles. I will never have a nice thing to say about Volvo.

Sadly, you would have been covered under the Volvo Settlement paying for Engine / Pistons on owners who reported issue within 8 yrs / 100K. Hindsight is 20/20, and you'd never known that such a settlement would have occurred.

Tech · May 11, 2023

While yes, plugs are due every 60k so if done under the campaign at 20k, they should last until 80k. But if I remember correctly, the campaign said to then follow regular intervals (probably just to avoid confusion).

As for determining cause of the alleged spark plug failure, there really isn't a way to determine much.

sunilabraham90 · May 11, 2023

MyVolvoS60 said:
@sunilabraham90

Just to be sure you have proper emails, send one to each person here and use both of Mr. Caseys Emails. I'm not sure what to really write up here, so I'll defer to your expertise or understanding of the matter.

Be sure to include: My Car had the Spark Plugs were changed out at 20,000 miles under the Volvo Service Action (insert service action if anyone here can provide). At X Miles, my car had the Piston and Ring Job Performed by X Dealer. At X miles Engine Failed and was towed to X Georgia Dealer, who then subsequently sent the car to X Florida Dealer for Repair. I believe either the engine was reassembled improperly or the spark plugs cracked, resulting in a $20,000 bill to repair my vehicle. Given the nature of the failure, I believe Volvo should be responsible for paying for this repair and bringing my vehicle back to a working state.

Scott Doering
sdoering@volvoforlife.com

Bill Casey
wcasey@volvoforlife.com
william.casey@volvocars.com

Anders Gustafasson
agustafsson@volvoforlife.com

@MyVolvoS60 , thank you. Email to agustafsson@volvoforlife.com was returned. Do you happen to have any other email address for Anders ?

DFrantz · May 11, 2023

Sure, if there is an issue then Volvo might be a smart group to bring into it... my objection was just with the phrase "on Volvo"... it's not Volvo's moral or contractual obligation other than to ensure a dealer isn't trying to pull a fast one with a botched repair. Volvo doesn't owe a contribution.

MyVolvoS60 said:
Also, if the engine wasn't assembled properly by the tech, this of course would fall onto Volvo, too?

MyVolvoS60 · May 11, 2023

sunilabraham90 said:
@MyVolvoS60 , thank you. Email to agustafsson@volvoforlife.com was returned. Do you happen to have any other email address for Anders ?

Try from another email address carrier (i.e. aol, yahoo, hotmail, etc) because I've had emails rejected by Casey and other's due to the email address itself. Don't ask me why, but it must be due to filters they have in place.

MyVolvoS60 · May 11, 2023

DFrantz said:
Sure, if there is an issue then Volvo might be a smart group to bring into it... my objection was just with the phrase "on Volvo"... it's not Volvo's moral or contractual obligation other than to ensure a dealer isn't trying to pull a fast one with a botched repair. Volvo doesn't owe a contribution.

Sorry. Contractually the dealer, but I would hope Volvo Corporate would intervene given the nature of the failure. I wasn't clear here.

volvogod · May 11, 2023

Not sure if this will help or not. The "message us", you type in your questions/concerns, on the screen.
The dealer gets forwarded the e-mails or calls. So they can report their side of the story to Volvo.
Be polite and share your information with Volvo. Have the VIN/mileage and repair information available.

Volvo Car USA Support | Contact us | Help (custhelp.com)

MyVolvoS60 · May 11, 2023

volvogod said:
Not sure if this will help or not. The "message us", you type in your questions/concerns, on the screen.
The dealer gets forwarded the e-mails or calls. So they can report their side of the story to Volvo.
Be polite and share your information with Volvo. Have the VIN/mileage and repair information available.

Volvo Car USA Support | Contact us | Help (custhelp.com)

View attachment 195430

Politeness is key. Easy to get mad over this, but he needs Volvo Corporate on his side to get issue resolved.

sunilabraham90 · May 11, 2023

volvogod said:
Not sure if this will help or not. The "message us", you type in your questions/concerns, on the screen.
The dealer gets forwarded the e-mails or calls. So they can report their side of the story to Volvo.
Be polite and share your information with Volvo. Have the VIN/mileage and repair information available.

Volvo Car USA Support | Contact us | Help (custhelp.com)

Thank You. I did open a ticket with customer service stating the facts and I got a response asking for the mileage.

MyVolvoS60 · May 11, 2023

sunilabraham90 said:
Thank You. I did open a ticket with customer service stating the facts and I got a response asking for the mileage.

Did other email go through using another email client? Did Corporate already respond or who asked for mileage?

sunilabraham90 · May 11, 2023

MyVolvoS60 said:
Did other email go through using another email client? Did Corporate already respond or who asked for mileage?

Email using gmail appears to have gone through. Mileage was requested by customer service. No response from corporate yet.

MyVolvoS60 · May 11, 2023

sunilabraham90 said:
Email using gmail appears to have gone through. Mileage was requested by customer service. No response from corporate yet.

Strange, huh? Volvo email filters are wacky. I imagine tomorrow or Monday you'll get a followup.

Your situation sucks, and I hope you get things resolved.

Codybarnes2000 · May 11, 2023

MyVolvoS60 said:
Strange, huh? Volvo email filters are wacky. I imagine tomorrow or Monday you'll get a followup.

Your situation sucks, and I hope you get things resolved.

Hello,

I have a 2016 Volvo XC90 with 103,000 miles on it. The car has been burning oil for a while but we didn’t think much of it. Just added a little extra oil over time. Always kept up with regular oil changes. However, we are about two hours from the nearest Volvo dealership so all oil changes were done locally not at a Volvo dealership. Just last week my gf was driving it home and all lights started coming on. She could barely make it up the driveway. We had it towed to the dealership and they diagnosed it with the poison ring problem as well as buildup in the engine. Essentially quoting us that the engine was going to need to be replaced as well as the supercharger. It is a Volvo xc90 T6 Momentum. They are giving us the run around that since we are barely over the 100K mark that they aren’t going to recover any of the repairs. The quote was for around 20K and we owe 18K on the car in payments.

Any advice on where to go from here? Anyone we can talk to that could remedy this situation?
Any help would be appreciated.

2016 XC90 engine damaged by defective fuel pump module - per dealer

sunilabraham90

Old Reliable

MyVolvoS60

MyVolvoS60

DFrantz

MyVolvoS60

smithfarm

MyVolvoS60

Tech

sunilabraham90

DFrantz

MyVolvoS60

MyVolvoS60

volvogod

MyVolvoS60

sunilabraham90

MyVolvoS60

sunilabraham90

MyVolvoS60

Codybarnes2000

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