Oh well since YOU said so. :roll eyes:
1. I'm not going to ignore my own experiences because someone else thinks I'm wrong.
2. You're said you're adding me to your ignore list, so why do you keep responding to me?
3. It's not hard to search the Internet and see that a LOT of people have terrible experiences with dealers.
4. Even YOU admitted that dealers have a generally-awful reputation.
Sounds like you are the one in the minority.
Yea, that's not how math works. See #3 and #4, above.
Why do you think so many people are on the 10th car of brand X at the same dealership?
A combination of people not having a better choice available to them, in their area, and I admit my standards are higher than the average person. I'm on my sixth Volvo. I like the car. People can like the car and not like the dealer, ya know?
Maybe you live in a crummy place, I haven't a clue and couldn't change it if I did. But your assessment of dealerships is way off the mark, and your comments really are disingenuous is perpetuating the myth that upsets you so.
Evidence... where?
You think just because you go to Porsche your service will be better? I managed the parts department at a Lexus store for years, and let me tell you....some Lexus stores are terrible. The Porsche store in my market had such terrible service they literally ended the franchise agreement, and the brand is complete removed from my market area. The quality of the store and the people that own it sets the tone, not the brand on the sign. There are MANY exceptional stores around the country.
You're right that some dealers are better than others - even within a single brand. I agree with that. The fact Porsche terminated the franchise agreement with your local store tells me that Porsche corporate cares about their brand and has the balls to make the hard call to protect it.
My experience with Volvo corporate is that they're limp-dicked and are unwilling to push their dealers to be better.
I look forward to visiting my dealership every time for service.
You said you worked there, right? I mean, if you worked there and they don't take care of you, then you've got bigger problems. But your experience is certainly not typical for most customers.
A lot of it has to do with a good attitude when you show up to the store and show some faith in their work they are about to do. I think some people have a terrible experience because they just assume it will be terrible. And trust me, no one likes to give good service to that crabby, complaining customer that always shows up in a bad mood. I hope you reconsider the way you could build a solid relationship with a store that would give you better service. Go out of market if need be if you place such a high priority on exceptional service. Plenty of stores provide it.
I've even had other people drop my car off to completely remove "me" from the equation. I still have caught dealers charging for services that I could prove were not performed. I still have dealers saying "cannot reproduce issue".
But you keep trying to say the problem is "me". Seems on-brand. Can you actually add me to your ignore list, now?
