Volvo VIP Exclusionary plan: does it cover the XC90 Air Suspension

Vxci · Mar 21, 2017

The exclusion list states :"... MacPherson strut cartridge insert or shock absorbers, batteries,... " I'm wondering (belatedly, I admit) if the words "shock absorber" means the Air Suspension components are excluded from
Coverage. Does anyone know? Thanks in advance.

ThomasThoen · Mar 21, 2017

I doubt they are covered as they are a wear item. I wouldn't count on it.

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ND40oz · Mar 21, 2017

Here's how Volvo describes it:

Four-corner Air Suspension offers superior levels of ride comfort, handling and road holding. An electronically controlled damping system called Four-C replaces traditional dampers or shock absorbers. This system uses a computer-controlled air chamber at each wheel that constantly adapts to changing road conditions. The hydraulic characteristics of the dampers are measured and controlled with calculations up to 500 times per second for the best possible ride.

So unless they specifically call out the springs, then I don't think they could exclude the air spring that replaces the normal coil and leaf springs. Four-C replaces the shock absorbers, so they may be able to exclude them depending on what they consider "shock absorbers" and if they're the same thing.

Paul2660 · Mar 21, 2017

When I purchased the Volvo VIP extended warranty I asked my dealer about the air shocks and was told they were covered. But covered meant the electronics behind the system not sure if the actual inflatable bags are covered or not. I will check next time I go out to the dealer as they have a booklet from Volvo that shows the coverage.

Paul Caldwell

dealcatcher · Mar 22, 2017

They are covered. I confirmed with Steingold when I purchased the warranty.

etherfarm · Mar 22, 2017

dealcatcher said:
They are covered. I confirmed with Steingold when I purchased the warranty.

Ditto. It was the first question I asked.

shingles · Mar 22, 2017

It's the main reason I bought the coverage.

mxms533 · Mar 22, 2017

shingles said:
It's the main reason I bought the coverage.

+1

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CharlesHu · May 11, 2022

Anyone has experience using the extended warranty for the air suspension?

I have the platinum plan extended warranty, and recently got the knocking/clunking noise issue described in this TJ: https://static.nhtsa.gov/odi/tsbs/2017/MC-10167839-9999.pdf.
After the dealer filed a claim, the warranty provider (Fidelity) reject it as they
noted that they don't just replace parts that make noise. They found the tech journal but still stated that if its just making noise with no actual failure then they won't cover component.

But clearly the issue is certainly not some noise due to wear and tear, but some defect parts that volvo has replaced in later model year.

Very frustrated about the warranty on this issue.

Volvo VIP Exclusionary plan: does it cover the XC90 Air Suspension

Vxci

ThomasThoen

ND40oz

Paul2660

dealcatcher

etherfarm

shingles

mxms533

CharlesHu

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