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xgman

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Discussion starter · #1 ·
Glitches.. lots of them. all the time. Glitches. Nothing too overt or insurmountable, but this car glitches more than any glitchy phone or computer or tablet or any electronic device I have ever owned and I've owned some seriously glitchy stuff over the years. Most of the issues have been previously posted on these forums and I won't start a long new list, but it's little odd things like the radio volume control disappearing temporarily for no reason, or the slow glitchy Sensus service in general, loosing the the HUD position, no internet connection, Sensus screen unresponsive, charging plug stuck, voice control comprehension, speaker phone staying on after you have exited the car and walked away, etc, etc. Mostly my complaints are that Sensus wacks out and becomes unresponsive quite often until you reboot the car. Unfortunately you have to stop the car and get out to fully do this.

Now I realize that technology will often times glitch in general, but I've never had a car that had this many little niggles on such a frequent basis. It's annoying as hell. If this were a laptop I would have gotten rid of it and got a faster more responsive model with more memory. Quite frankly I think that as much is going on in this car, they need a way more sophisticated and faster computer with way more memory and an better internal internet connection that works and is also fast enough to stay connected and handle things in a modern way. The XC90 itself is a great car. It's just hampered by the less than state of the art tech part in my opinion. If all this stuff actually worked reliably it would be a dramatic improvement on the owner experience. As it is, I find myself apologizing for my car's odd behavior quite often.
 
We got our 2017 T8 inscription on dec 31st (built in July according to the door panel) and have put about 1800 miles on it so far. We haven't experienced a single 'glitch' in any measurable way. I'm sorry to hear yours has issues, but it does not appear to be universal.


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We got our 2017 T8 inscription on dec 31st (built in July according to the door panel) and have put about 1800 miles on it so far. We haven't experienced a single 'glitch' in any measurable way. I'm sorry to hear yours has issues, but it does not appear to be universal.

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You either haven't used it enough, or spent enough time in it. The gremlins are coming. Don't be surprised when they show up.

Sensus is the main culprit here. It can't keep up with the demands. Ours just came back from the dealer with a book full of technical updates. Dealer says it's all good! We get in the next day and it can't find Sirius. Just this morning my temperature adjustment was working fine, while my wife's side was unresponsive. Both of those issues somehow are fine now.

It doesn't matter if it's a T5, T6, T8 or any R-Design variant. Sensus is full of great technology that is consistently inconsistent. I can get used to gremlins that I know are coming and always there. Workarounds and compromises are easy when you know that something won't work right. It's the stuff that you had working yesterday that somehow gives you issues tomorrow.
 
We got our 2017 T8 inscription on dec 31st (built in July according to the door panel) and have put about 1800 miles on it so far. We haven't experienced a single 'glitch' in any measurable way. I'm sorry to hear yours has issues, but it does not appear to be universal.

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Same here. Have had my T8 since mid-September last year, and the only issue I've experienced is the HUD position resetting, which is a slight annoyance but nothing more. Haven't had any issues with slow/unresponsive Sensus or crashes of any kind, which are often reported here. The car has performed virtually flawlessly for over 8000 km (appx. 5000 miles) so far. Of course by going on record with this, I've probably jinxed it...
 
I've had my T8 since November, put about 4,000 miles on it and the only gremlin to show up is I (temporarily) loose control of radio station and volume if I use the voice command system to adjust the interior temperature. My workaround is to hit the button that brings up the dash information/menus, hit the right button and exit. Other than that the only oddities have been a low tire warning that stayed on for about 150 miles after filling the tire up (with the pressure sensor showing the tire being ok) and the torture of trying to cancel voice commands. It gets annoying to yell cancel 5x in a row.

I did have one issue where, while my iphone was tethered, after the call was ended the car seemed to think that it was continuing, meaning the radio and navigation commands were muted. It turned out that shutting off the phone fixed it.

xgman- What is the issue with the charging plug stuck? I know when you lock the car the plug locks and it takes unlocking the car to free the plug. It also seems to have a timeout function that if you don't remove the charging plug after a set time, it relocks the plug to the car. Is yours not unlocking at all?
 
Same here. Have had my T8 since mid-September last year, and the only issue I've experienced is the HUD position resetting, which is a slight annoyance but nothing more. Haven't had any issues with slow/unresponsive Sensus or crashes of any kind, which are often reported here. The car has performed virtually flawlessly for over 8000 km (appx. 5000 miles) so far. Of course by going on record with this, I've probably jinxed it...
You probably didn't jinx things. It's more likely you're not using features that are affected by bugs or you're more tolerant to them.

I did a survey a little while back about Sensus and app load times and I didn't get a lot of responses but they did show that most experienced fairly slow load times for certain apps. If you didn't use those apps, you'd never know.

Others report problems with switching driver profiles. I experienced this once and chose to stop using them. The seat and mirror memory buttons are good enough for us. Had I never set up a second profile, I wouldn't have thought there could be a problem.

If you're willing, you could perform some tests by trying things that others have problems with such as switching profiles, using the included music apps for Pandora, Spotify, and TuneIn. Do these things take a long time for you? In a perfect world they would be instantaneous. In reality it takes upwards of 30 seconds for the apps to load or profiles to switch.

Another test is to try to use something basic like the climate controls immediately after they appear on the center display after starting the vehicle when it's been sitting overnight. I find them to be very sluggish. This clears up about 20-30 seconds after starting up.
 
Same here. Have had my T8 since mid-September last year, and the only issue I've experienced is the HUD position resetting, which is a slight annoyance but nothing more. Haven't had any issues with slow/unresponsive Sensus or crashes of any kind, which are often reported here. The car has performed virtually flawlessly for over 8000 km (appx. 5000 miles) so far. Of course by going on record with this, I've probably jinxed it...
Ah, but you live in Sweden, hence no need for a dealer to mess with the software after delivery. Since your vehicle is rather new it's possible you're still operating with the 'factory' software image. Have you had your software updated since the purchase date?
 
I've had my T8 since November, put about 4,000 miles on it and the only gremlin to show up is I (temporarily) loose control of radio station and volume if I use the voice command system to adjust the interior temperature. My workaround is to hit the button that brings up the dash information/menus, hit the right button and exit. Other than that the only oddities have been a low tire warning that stayed on for about 150 miles after filling the tire up (with the pressure sensor showing the tire being ok) and the torture of trying to cancel voice commands. It gets annoying to yell cancel 5x in a row.

I did have one issue where, while my iphone was tethered, after the call was ended the car seemed to think that it was continuing, meaning the radio and navigation commands were muted. It turned out that shutting off the phone fixed it.

xgman- What is the issue with the charging plug stuck? I know when you lock the car the plug locks and it takes unlocking the car to free the plug. It also seems to have a timeout function that if you don't remove the charging plug after a set time, it relocks the plug to the car. Is yours not unlocking at all?
I've had mine about the same length - end of October 2016. It's a MY17 T8 Inscription. I have encountered the majority of bugs previously reported including slow app loading times, slow profile switching and erratic switching when two keys linked to profiles are present (or enter) the vehicle, random reboots, various hardware controls failing to respond, electric cabin heat failure, voice control problems, charging port lock being stuck, VOC unreliability and erroneous alerts, low 12v battery, spastic lift gate sensor, etc. I've put on around 2,800 miles so far.

The good news is that the most important of these seem to have been fixed. The electric heat was diagnosed to a faulty component so it was replaced. The hardware control failures were either related or fixed by the concomitant software update from the repair. Same goes for the random Sensus reboots - I haven't had one in the weeks since my last update during the heater repair. Voice control is still an embarrassingly weak feature. It's fine for the simple commands but anything where a proper name is used frequently fails. My charging port lock still gets stuck in the cold. I assume it's icing up and that's kind of a big deal if you're plugged in to a public charging station during the winter. VOC continues to be unreliable when issuing commands, but the erroneous alerts and associated 12v battery drain have been fixed. My lift gate still opens up on occasion if I walk across the rear of the vehicle.

This sounds like a bitch session, but it isn't. Overall, I'm actually quite happy with the vehicle. It does have problems that are not unique to individual vehicles, though. They may not be widespread, but they're affecting more than can be considered outliers in my opinion. Most of the issues I've mentioned appear to have associated TJs, so it's not like Volvo isn't aware of them.
 
Discussion starter · #9 ·
I

xgman- What is the issue with the charging plug stuck? I know when you lock the car the plug locks and it takes unlocking the car to free the plug. It also seems to have a timeout function that if you don't remove the charging plug after a set time, it relocks the plug to the car. Is yours not unlocking at all?
O have had several instances where when you unlock the car and try to pull out the charging cable it won't budge until you open and close the door, turn on and off the engine and fiddle in this manner till it eventually unplugs. Has happened at least 6 times.
 
Discussion starter · #10 ·
Bu the way, all these "glitches" have continued unabated through multiple "total upgrade" software service appointments including one about a week ago or so. I will admit that I fiddle more with my car than the average driver and a number of these so called glitches are sparked by my impatience with the sluggish system interface. To have to pre-start the car and wait for Sensus to catch up seem like going back in time to when you had to warm cars up before driving. I really hate that. But I still do enjoy the car and appreciate the added economy being a plugin. I would not have bought the gas guzzler version of this car, so I guess this early adopter stuff goes with the territory. That said, aside from maybe Tesla, I have definitely noticed that virtually all new car computer interface systems are woefully under powered in one way or another. Likely to keep the cost of the car down I would assume. High end computers are expensive, but so are $80k automobiles.
 
Likely to keep the cost of the car down I would assume. High end computers are expensive, but so are $80k automobiles.
This is something I wholeheartedly agree with. I have no idea what the value of the equipment in our vehicles is, but if I were to find out that it is underpowered due to cost-cutting measures, I would be very upset. These are not cheap vehicles. Right now, I'm giving Volvo the benefit of the doubt and assuming that the software issues are just that and the underlying hardware is sufficient for what we all expect.

There are definitely features within the Sensus interface that work very smoothly once it's fully booted. I just want all of it to work as smoothly. I don't mind it taking an extra few moments to finish booting. We're only talking about ten seconds more after I've buckled in after all. To me that's almost immaterial and definitely not worthy of needing to warm it up, so to speak. I've thought about changing my routine a bit and opening my door (which triggers the Sensus boot up) before I unplug the charger. That would practically eliminate the wait for me, but I haven't because it must not bother me enough to do so.
 
Discussion starter · #12 ·
I think if we actually knew the computer specs in any of these high end cars we would be shocked at how under powered they really are in comparison to our higher end smart phones and tablets even. Think how much a high end laptop with lots of memory and an ssd actually costs. 2-3k?. Not apples to apples of course with what they use in cars, but I would definitely expect cost cutting along the lines of cpu speed and memory and SSD etc. In fact the displays up till recently have been pathetic compared to any random phone or tablet. I expect that will all change soon, especially with the power they need for the self driving features and the marketplace demands in general. Prior to all this radio and basic navs didn't have to be that fancy or speedy. That is obviously changing fast.
 
I wonder if it would be helpful to know the software version each user is using when having these common problems. Is there a place in sensus that gives the software version? Other than the timeout that seems to relock the charging port after you unlock the car (which I bet Volvo calls a feature, not a bug... although making this timeout a setting we could change would be nice), I've really not experienced any of this. My sensus screen can take up to 8-10 seconds after start up to full boot, but that is fairly typical for cars these days. No issues with profiles. I admit to not having tried pandora, Spotify etc yet. Apple CarPlay works fine (as fine as CarPlay can work).

If someone can tell me how to find it, I'm happy to post my software version for comparison


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I wonder if it would be helpful to know the software version each user is using when having these common problems. Is there a place in sensus that gives the software version? Other than the timeout that seems to relock the charging port after you unlock the car (which I bet Volvo calls a feature, not a bug... although making this timeout a setting we could change would be nice), I've really not experienced any of this. My sensus screen can take up to 8-10 seconds after start up to full boot, but that is fairly typical for cars these days. No issues with profiles. I admit to not having tried pandora, Spotify etc yet. Apple CarPlay works fine (as fine as CarPlay can work).

If someone can tell me how to find it, I'm happy to post my software version for comparison

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Unfortunately as owners we cannot determine the software versions on various modules. It would be nice for those that were so inclined.
 
It would be better for manufacturers to simply not include a feature rather than include it on underpowered hardware or in a poor implementation. Our Tesla is certainly slick in a lot of areas, but the media player is mediocre, it does not have spotify, and the included web browser is so slow it is almost unusable. Beyond that, the promised api for apps has never materialized and, of course, no android auto or apple carplay. In short, the grass isn't always greener...not making excuses for Volvo here.
 
Discussion starter · #16 ·
Interesting Cab... I get the feeling the long overlooked info system specs of cars will start to be more of a selling point as things get more complicated and consumers demand more options.
 
I wonder how many glitches are related to extra SW from optional packages like HUD for example? I have never experienced some of these SW glitches that are being described, but I have different packages and no HUD (due to taking the heated windshield option). Be interesting to not only denote which version of the SW (if we could) but also what other options may be layered into the platform (like HUD) to see where some of these problems may exist. I'm sure Volvo must be doing this already, but the lack of Version is def a sore spot for us as owners.
 
Discussion starter · #18 · (Edited)
The latest glitch was the drive type selector button didn't do anything at all when pushed. Even after stopping the car turning it off and opening the door. I've learned that if you want to really reset the Sensus system you have to turn the car off, get out, lock the door and walk away for a few minutes. Then it resets and functions that glitched out will generally return to normal. I am getting tire of waiting for the Sensus to become responsive every time I get in and out and restart my car though. I find it to take an unreasonable amount of time to be able to push buttons on it under any section when you re-start the car. This is not a good car for people who do a lot of stop and starting or simply like to get in their car and drive off. I must admit it that the slow unresponsiveness is getting to me.

I'll say it again. To me this feels exactly like what you would expect in any slow under powered over stressed computer/phone/tablet with slow processor and not enough memory. I don't think you really need to look any further for reasons. Either the engineers grossly underestimated the power needed to run this system smoothly and reliably, or someone made a very bad cost savings decision. I'm guessing the later.
 
The latest glitch was the drive type selector button didn't do anything at all when pushed.
For me (2017 T8) this problem was definitely related to the VCM software that was rolled back to fix the 12v battery low problem. Before the rollback this problem occurred about 80% of the time. Since the rollback it hasn't happened once. Symptom was volume knob on center console and drive selector were non-functional. Volume buttons on steering wheel still worked. Problem happened to me immediately following an overnight charge and never any other time. For me, this problem always cleared itself after stopping and letting it sit for a few minutes.

Xgman, do you have a T8 and have you had the mid-January TJ (now updated to 13 February) for 12v battery low? When I spoke to my shop foreman two weeks ago, he told me that Volvo had recently opened this as a problem but he was unaware that the VCM rollback had any effect.
 
For me (2017 T8) this problem was definitely related to the VCM software that was rolled back to fix the 12v battery low problem. Before the rollback this problem occurred about 80% of the time. Since the rollback it hasn't happened once. Symptom was volume knob on center console and drive selector were non-functional. Volume buttons on steering wheel still worked. Problem happened to me immediately following an overnight charge and never any other time. For me, this problem always cleared itself after stopping and letting it sit for a few minutes.

Xgman, do you have a T8 and have you had the mid-January TJ (now updated to 13 February) for 12v battery low? When I spoke to my shop foreman two weeks ago, he told me that Volvo had recently opened this as a problem but he was unaware that the VCM rollback had any effect.
These control problems were also fixed for me with an update in January.

The system is stable for me now. Certain apps remain sluggish - Pandora, Spotify, TuneIn - and it does take 30 to 60 seconds after starting up the system for to become fully responsive. Otherwise it runs smoothly.
 
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